I had a fantastic experience at the phone repair store. The staff was incredibly knowledgeable and…read morehelpful, explaining the issue with my phone clearly and offering various repair options. The repair was completed quickly

From the owner: Buy, Sell, Trade & Repair Smart Devices & Game Consoles…read more Sometimes all it takes is the right technician to make your device feel like new again. We specialize in professional repair services for smartphones, tablets, and gaming consoles including PlayStation and Xbox systems. Our services include: iPhone and Android repair PS5, Xbox, and gaming console repair HDMI port replacement Overheating and power issues No display or no signal repair Controller connectivity issues Software and system error fixes Screen replacement and glass repair, including curved-edge models Water damage repair Micro-soldering and motherboard repair Factory unlocking services Account removal assistance Battery replacement and charging port repair Diagnostic services for phones, tablets, and consoles We take pride in providing fast turnaround times, affordable pricing, and high-quality repairs performed by certified technicians. Whether your phone has a shattered screen or your PS5/Xbox is not turning on, our experienced technicians are here to help. Customer satisfaction is our priority, and we’re always happy to offer price matching whenever possible.

I hate leaving negative reviews, especially for a small business, but this was one of the worst…read morecustomer service experiences I've had. We had my son's iPhone screen replaced here, and from the moment we got it back, it was never right. The screen started glitching almost immediately, never functioned properly, and within 30 days it developed lines running up and down the display. The screen also became loose, making it obvious the repair had failed. We brought the phone back with our proof of purchase, expecting them to stand behind their work. Instead, we were told they wouldn't help because we didn't have the exact receipt they wanted, even though we had our purchase receipt showing the repair. Rather than honoring their work, they offered us a "discount" to pay for another screen replacement to fix a problem that shouldn't have happened in the first place. What disappointed me the most was how we were treated. I was spoken to in a dismissive and disrespectful way, and at no point did anyone seem interested in making the situation right. A quality repair business should stand behind its work, especially when a repair fails within a month. I always try to support local and small businesses, which makes writing this review even more disappointing. Unfortunately, between the poor quality of the repair and the lack of customer service, I can't recommend this business.

They replaced the screen and it didn't work. When they replaced the screen it wasn't working and…read morethey still wanted me to pay. SCAM!

EXCELLENCE!!!! Having went in with an issue that I was told…read moreby 611 was NOT solvable, in 5 minutes explaining it to one of the reps, he had the manager on it, and my problem was solved!! WE had been working with the customer care team for FIVE MONTHS trying to resolve a payment issue without ANY resolve. Ray and Dylan did it in 5 minutes. I have nothing to say but THANK YOU SO MUCH!!!!!

Excellent and friendly customer service at the Cambridge location. Hopefully much better reception…read morethen Verizon.

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Terrible place to go purchase anything ! All the employees…read moreare teen who don't give a penny about customer service

From the moment I stepped in the store, I was greeted with a smile. The store manager immediately…read moreredirected me to a rep, Dustin W. He greeted me and asked me how he could help. He was able to draw up the deal for the phones I was looking for and made it seem so easy to walk me through the order submission. He made sure I had all the documents before I walked out the door to complete the door; he provided his cell phone number and encouraged me to contact him if there were any questions and concerns. A few days after he followed up with me to make sure nothing was wrong. He called me when the phones arrived. Dustin was extremely pleasant throughout the transaction. He kept us engaged the entire time. It wasn't just him either; another rep came and asked us if we needed water, soda, juice. The whole team was very courteous. As customers walked in, I heard other reps immediately engaging them and letting them know how long it might be before they can be assisted. It was great to see this level of customer service and engagement consistently. Amazing! Amazing!

From the owner: TEAM Wireless is your one-stop shop for all your cell phone, internet, and telecommunications…read moreneeds. We offer a wide selection of the latest smartphones, tablets, and accessories, as well as reliable internet and phone service plans to keep you connected. Our knowledgeable staff is here to help you find the perfect solution for your communication needs. Visit us today and experience the TEAM Wireless difference.

I am appalled at their customer service. I called in advance to see if they had an iPhone 7 in…read morestock(which they did) for my girlfriend and the customer service representative talked her into getting something else. I will NEVER come back to this store. If it was possible you would get negative stars.

They give you free water, pretty great. Also not far from ice cream, cannot beat that.read more