Great service here from Reed. He helped us with my new iPhone 13 setup since I couldn't figure it…read moreout. Now I will have even better photos for my Yelp reviews!

Had a wonderful experience at this lication. The store manager Alexi made my experience enjoyable…read more She listened to my needs and worked with me to accommodate them.

I have come here twice, once in June and once today. The first time they were having a "meeting"…read moreand didn't have a time they would be finished. This time their sign says they are open until 6pm but their door is locked and lights off. I'm just not sure this store is ever worth coming to.

I have nothing but fantastic things to say about this location…read more Both Mero the manager and his associate were amazing. I came in with an issue with my phone but they helped download pictures to my laptop as well as set up an easy Goggle account so that I can access them. I give them 6 out of 5 stars! I will be back!

Had the worst customer service experience ever in this store! I arrived 10 minutes to 6: p.m.; they…read moreclose at 7:00 p.m.. There was just one agent there dealing with a couple. She warmly greeted me, "Take a seat and I'll be right with you!" 25 minutes later the agent had not said "Boo!" to me. She made no effort to multi-task even though there was lots of idle time in their transaction. I finally stood up and asked, "Should I keep waiting, or will this [I pointed to the 3 of them] take all night?" The agent responded,"This will take all night! Come back tomorrow at 10:00." No apology for wasting my time! No apology for ignoring me for almost 1/2 hour. NOTHING! Not even in tone! Pathetic!

Needed a new phone and was with Boost mobile and decided to switch to Metro since oldest son and…read morewife have service with them and like it. Went into the store last Friday and Dhalle was super helpful and got my new phone up and running even though had issues from old phone transfering stuff, but she got it all figured out. Also had questions after I got home and called the store and the gentlemen was very helpful. Would recommend them!

From the owner: Top phone brands all here for you at Metro when you switch. All on the T-Mobile Network. 2020 JD…read morePower Care Award. 24/7 Customer Service. No Overages. No Contracts. Customizable Plans. No Hidden Fees. Brands: Apple, Samsung, LG, Motorola, Alcatel. We stock certified charging accessories, premium cases and screen protection as well as premium bluetooth speakers and headphones without the high retail prices! Brands: CellHelmet, Ghostek, Nimbus9, Zizo, Shockbox, Tech21, Spigen, Incipio, BosBos, Haviit and more!

After buying a new phone in May and haggling with the manager for a better trade-in, I was promised…read morea credit. The credit didn't show up the following month so a phone call was made to the store. The manager explained he had forgotten to apply said credit but would do so the next month. July came around, no credit. I went directly to the store and after a discussion with the manager, a credit was put into place for August. At my request, verification of his intent was provided to me. Sometimes a face-to-face is necessary to avoid further miscommunication. I was satisfied to see the credit applied on August 1. What started out great, then became rocky, turned out to be satisfactory experience.

Staff was very helpful in signing me up for 5G internet. Set the whole thing up for me in the…read moreoffice. Just plugged it in and added the password to my electronics and that was it.