Helped me with my issues, patience, figured out why my phone (not the service) was having issues…read more Very quick immediate help as soon as I watched through the doors as well.

About 4 years ago I switched to t moble and at that time I was sold for $10.00 3 tracking devices…read more Well they totally malfuntioned, and spending 3 weeks in Europe with them saying our luggage was in /denver and Munich. That it is what it said for 3 weeks and when we got home to Arizona it still said they were in Denver and Munich. I took all 3 back to the Casa Grande az store where I got them and they said that was good, all I needed to do. Now since I was on Auto Pay and paperless I didn't realize I was being charged for them. On Sept 6 or 8, 2025 I cancelled my t moble account #980383296, but I was charged $80.11 on Sept 13. Thn today in the mail I get something that says I have a credit of $17.00. When I went to the store to see how I could get my refund, I was told that I hadn't cancelled the trackers properly and that they would still be charged off to my account. My auto pay has been cancelled, and I will not pay for something I returned in good faith,, and have actually been paying for for 4 years. I want this all cancelled and I really would like to get a refund. I will not pay another cent and if I get charggrd for them in the future I will report this a fraud. I actually did have several problems with t moble while I was with them and although they kind of took care of the problems sort of, but never a true fix

Very prompt and friendly service. The attendant was so informative as she walked me through the…read moreprocess to change carriers.

Sales staff is very knowlegable and friendly and purchase and setup was fast and easy but it take a…read morecouple of trys (3 for us) to complete the whole process. The only reasons for the 4 star review is: 1: They can get busy and for a small store you may have to wait or come back at a later time. We opted to come back but we are retired so was not a big issue, just more of an inconvienence as we live a bit away. 2: Stock is somewhat limited so you may have to order your device but they are good about letting you know when it comes in. Our two phones took a couple of days Will come back again for the friendly staff which makes up for alot and is nice.

I have six business lines for my HVAC company. One line went down. I have insurance and protection…read moreand they told me to go to .com website to get my phone replaced had to wait four days for it to be here if that was the main line, I wouldn't be able to communicate with my customers for four days they don't care. They tell you I'm sorry I care about you. I want to resolve this, but does nothing for you. I will tell all my business owner friends to get away from Verizon and go with anyone else. I will never go with Verizon again.

I bought a new IPhone and was having some issues. Joshua at this location was amazing. He was so…read moreknowledgeable and patient. It wasn't easy but he got everything working perfectly. I highly recommend this location.

I'm a regular customer and have never had any issues. My visit today was to print some documents…read more The employees are helpful and pretty friendly every time.

I recently emailed print and lamination service request to the Casa Grande AZ OfficeMax. Right…read morebefore payment, I noted it stated my order would be ready next business day. It was a few minutes before 2pm. I need the items early the next morning. I had the thought to call the print department! Gentleman I spoke to confirmed that there were orders ahead of mine therefore the information I received. He inquired about the order and I shared information with him. He mentioned they may be able to get it done (no promises) by 6pm that day. He was polite, sincere, and empathetic. I submitted the order with fingers crossed. Best part of this? I received a text message well before 6pm that my order was ready for pickup! I was able to get my print service products delivered the next morning right on schedule! Many thanks to print services @ OfficeMax Casa Grande for going above and beyond.

I would give zero stars if I could!!! This guy is just a druggie who needs money and ruined my…read morePhone! He ruined my 7 home button and demanded I pay for it because it was like that when I dropped it off, well when I took it to Doug's lap top shop and repair they told me he opened the phone completely wrong and broke the button. On top of that I paid him to change the battery, and he left the plastic on it!!! They told me that could melt it in there and ruin my phone completely, they also told me I'm not the first person to come after he "fixed" their phones but demanded they pay and it was a broken phone. And I recommended him to my sister so I was paying for it.. now I am stuck getting her a new phone! Never ever use him! Take these reviews and run far.

Dude was awesome and replaced my iPhone battery for a reasonable price I thought it was my charger…read moreport that was broken but it was my battery the whole time and I was gonna go to the valley to get iPhone fixed but I didn't have too and got it replaced within 15 minutes will come here again to get my other devices fixed

Very informative and an overall lovely experience. I came in to the store because I had trouble…read morewith my phone and was greeted by Peiton. He was able to diagnose and fix the problems very efficiently while we had a great conversation. Definitely would recommend to anyone. 10/10 experience.

WORST CUSTOMER SERVICE EVER IN THE CASA GRANDE STORE. I just switched 3 phones from AT&T to…read moreT-mobile. We went in to the Promenade store to get some help setting up our new phones. We were in there for about 20 miniutes before one of the guys checked us in and asked why we were there. He waited until another customer came in before doing so. He was helping a young lady who had a small child and they were eating dinner at the table. My kids had gone out the door 2 or 3 times because it was taking so long. He was flirting with the girl he was helping and having a personal conversation with her. Now were going on 50 minuites. The second sales guy finished with his customer and goes over and sits at the table with a 3rd sales guy helping a lady, he just sits there scrolling on his phone. At 6pm he goes in the back gets his stuff and leaves. So obvious that he didn't want to help us because he was getting off shift soon. Then the guy flirting walks up to me and ask me to tell my son and daughter & law not to go in and out the door. I asked him why and he said because his boss counts how many times the door opens and counts it as a customer. I said he knows how many customers came in because you are checking them in. He tells me just to tell them not to go in and out! I told him I was going to call his boss and he said go ahead and do that! We left. If it wasn't for the fantastic customer service I got when signing up for the phones on the chat, I would cancel these phones.