While the 2 staff members working were nice enough, they weren't able to help me upgrade my phone. They provided very few options, didn't have much knowledge or information on the differences between the phone models, and I left pretty quickly and empty handed. I had a hunch it was the location, so I went down the street to a different AT&T store where they were able to provide a number of options, help me upgrade my phone, and make some changes to our bill to give us additional benefits. I would not recommend this store, go to a different location. read more

Holy crap 5 stars is not enough. I came in after my phone was crushed and unsalvageable. A young lady named Hafsah crunched the numbers and got us the best deal possible for a new Samsung, as well as saved us a little money on our family plan. Her management of assisting three customers at the same time makes her the GOAT. She is a rockstar and a lifesaver read more

My father came in with a question on his bill going up by $20. Ani told him he can lower his bill but added 2 more lines without his knowledge and now my father's bill doubled! Be very careful, I would avoid if possible. read more

The experience with Selana was disappointing. Talk us in two getting IPads without explaining that we would have to pay for additional phone lines. Such a scam and she was training a new person and they just lied. Well we returned the iPads to a different store able to get a refund of the tax paid and waiting for the adjustment on our phone bill. Very Very disappointing!!! commission junkie Selena you should be ashamed if yourself !! read more

They are unbelievably great. They save my sanity,my business and my wallet. The service was thru the roof. Made the mistake of going to the others (T-Mobile) totally screwed me over. Thank god I found Anibal and Salina at AT&T at 5351 N Lincoln Ave. They went above and beyond the call of duty. Never going anywhere else. Plus saved me over $200.00 off my original plan. Thank you so so very very much. Freaking awesome. read more

Came to the store on date 10/31 at 3:30pm with a network issue and the girls were super rude couldn't fix the problem. Instead they tried to make me believe it was my plan was the issue which I have the unlimited so it makes no sense. -.- told her that I was sure that wasn't the problem she insisted so she told me I could go somewhere else to fix my phone. So I decided to just call at&t and they solved the problem over the phone. If you going in there to BUY something they will most likely be nice and help you out. But if you come with an issue they just want to get rid of you and give you poor customer service. read more

Wow walked in on June 2, 2021to purchase a case and screen protector for my iPhone 12 Pro Max. Was met by an Anibal T. Who helped me make the purchase. Anibal referred me to a screen protector that was pricy but that had a lifetime replacement should the screen protector get damaged as long as I still had the phone. Sure enough today October 29, 2021 I walked in to get a replacement for my damaged screen protector only to be told that I had to have service with ATT to be able to get a replacement. I related that I was never told this when I purchased it and when I purchased it the salesperson knew I did not have service with ATT and never mentioned that I would be unable to get a replacement should the screen break. Buyer beware. I definitely do not recommend this store. This was an unfortunate and insulting experience. read more

The people who work here don't wear masks inside. They are also super rude and potentially racist. I asked to trade in my phone and they told me no problem. When a African American woman came in and asked to trade her phone in they told her no. read more

Worst customer service experience I have ever had. Purchased a new iPhone with a trade in. I paid the phone balance in full so my monthly bill would not change. The sales rep apparently entered the transaction incorrectly so the trade in was not credited to my account. I literally went back to the store like 6 times to get this fixed. Each time they acknowledge the mistake was on their part but failed to fix it. Excuses ranged from "wait to next billing cycle" to "waiting on manager approval". After the 6th visit the manager Rafael said he would call me back within the hour with a resolution. He never called back after promising he would take care of the hassle. I tried calling the store the next day and the phone just rang and rang. Plus the sales rep Abby who made the error stopped responding or taking my calls. Only person at the store that seemed genuine in trying to help was Edgar. Very unprofessional store. I wouldn't even purchase a charger from here. Finally got corporate At&T to get my credit applied to the account after almost 6 months of a hassle. Stay away and from this store at all cost. read more

Went over a month ago to switch my service from Verizon to AT&T, worked with the store manager Amanda. From the get go she kept having questions and going back and seemed unsure of what she was doing on the tablet but would click continue anyways. She was unsuccessful in porting my phone number, so I had to go back to the store and she got me to agree to a new phone number all together with the understanding she would waive the $30 activation fee. This months bill stated I had two lines of service, insurance, an activation fee, and the device payment making my bill almost $400. She suspended my old line and never told me I would be charged for it. Thankfully one of the girls at the store gave me the customer service phone number that they use to call, and they have been helpful in fixing all of the issues that Amanda caused, would have been ideal to not have any issues at all. What I asked was simple: new phone, one line. Nothing more, nothing less. read more