Parking in complex Steven helped me get my new phone and helped transfer everything. I do appreciate the customer service. They had the phone I wanted in stock too! read more

Alyssa was great to help with cellphones and outage info. Store is always helpful with my issues! And her knowledge got us back up and running perfectly. The ATT corporate telephone customer service: 0 So thanks Alyssa!! read more

I recently visited AT&T, hoping to upgrade two phones and switch to a better carrier. Unfortunately, out experience at the store was nothing short of horrible. From the moment we walked in, the sales representative Joey was seemed disinterested in helping us. We were given 3 different qoutes and throughtout the whole conversation he mentioned any phone was valid for a trade in. I repeated, you mean any galaxy phone because if that was the case to accept any phone, I could trade in my current phone which is not a galaxy. The process was taking forever, and I obtained an email with the estinated qoute and we will be back. My spouse then returned to finalize the sale and we have 30 days to provide Samsung trade in. When we arrived on Sunday, there were 3 gentlemen there. One device was accepted and the other was not as it was not an S, Z or Note. This created an issues because we only joined as we were informed by Joey it was any Samsung phone. I said is Joey here? The gentlemen said no, not knowing that I saw him sitting down texting on his phone hiding behind a promo sign. I replied, well thats Joey right there. The gentlemen stuttered, and Joey was rude and said well you didnt finish the sale with me. Excuse me? What kind of reponse is this? He heard hisname loud and clear as we were the only 2 people in the store. Instead of apologizing and help making it right, he continued texting on companys time instead of taking care of customers! I asked for the store manager, he was not in so I obtained his information to contact him. (Great customer service, would of been I will have my manager contact you tomorrow morning to find a solution). The following day, I reached out to the store and I've been unsuccessful in trying to reach the store Manager John Taveras. John pick up but it was not the manager John. The manager was not in and advised me he wa going to get William, the Assistant Store Manager on the phone to assist me. I was on hold for the first time for 27 minutes, second time for 24 minutes, third & fourth call were pick up and hang up calls. Fifth time, I spoke to Roger who informed me William has left for the day knowing I was on hold?? Are you kidding me? who 1) refuses to pick up my calls 2) doesn't call an unhappy client back, When I finally got to speak with a manager, they were rude and dismissive of my concerns, making me feel like I was wasting their time. Even when I finally found a phone and plan that I liked, the sales representative made several errors in processing my order, causing delays and confusion. They seemed to have no idea what they were doing and made me feel like I was a burden to them. Overall, my experience at Clifton was a complete disaster. The staff were unhelpful, the service was slow, and the whole process was frustrating and unpleasant. I would strongly advise anyone looking for a new phone or plan to steer clear of this store and look for better options elsewhere. Despite our repeated attempts to ask questions and seek advice, they gave me short, unhelpful answers and seemed more interested in texting on their own phone than actually helping me. read more

A couple of weeks ago, I came in to look at new phones on a Sunday morning. I did check in at their central desk. A guy finally came over and just stood there. He acted like he was doing me a favor. Every time I would ask a question, the guy would give me an annoyed look. The few words he did speak were in a very "wasted voice". I became angry and walked out. I used to get excellent service at this store but you can totally forget my business now. You lost a big phone sale! If Yelp would allow one to post a review with zero stars, this would've been the review! read more

AT&T Store - Saved $9.75 with work discount :) - Mobile Phones Near Me - Clifton, New Jersey

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I went in this afternoon on my lunch break because my iPhone 13PM wasn't turning on even with hard resets. In December, I shattered the back of it pretty bad with a case on it. I stated I had the insurance on my phone, so I sat down with one of the guys and ordered a new one. Immediately after ordering the new one, another guy did a hard reset WHILE the phone was plugged in and got it turned on! He told me due to the humidity and going from hot to cold, water can actually get inside without exposure and will likely fry my phone. At least I have my phone until the new one comes! Thank you Clifton Team! read more

I bought a new phone online and went to this store because was having trouble downloading my info from one phone to the new one. So the salesperson helped me and so I thought if I'm here and have to return the phone I would leave it here. Well that was a mistake they took the phone and now they are charging me for not returning it 600 dollars. I've called over n over and they won't help me. From a company I've dealt with for over 20 years since Cingular one. Don't do new business with this company!! read more

If u having a good day do not go there they will destroy ur day. Customer service is terrible. That guy attitude is nasty to the point where his manager took him inside for 10 minutes to tell him what he did was wrong. Left from didn't buy anything I would never go there again. not even apology. read more

AT&T Store - Mobile Phones Near Me - Clifton, New Jersey

This store has the most unhelpful people working in it, it should be closed. My friend has a Samsung phone that was about 1 year old and the display stopped functioning. He went to this store and the people wanted him to wait for a phone to be delivered to him tomorrow. That was unacceptable since he has a business and needed the phone asap. They didn't stock anything that he could purchase. He asked if they could call another store to see if they had inventory, they said "there's the phone, we'll give you the number." How rude can people be? Without the customers, they wouldn't have a job. I will never use this store. read more

The staff is so pushy it makes me want to scream. My partner is on the same plan as his mother who is the account holder. He was getting a new phone through the account and the person helping us was insisting on changing the plan because we would "save money". This happened to me once before -I left AT&T as well- the "change" to save money turned off the unlimited data and unlimited test we were grandfathered into. Eventually I had to pay MORE. Don't get roped it. Anyway, we told him several times we didn't feel comfortable changing anything as the account was under his mother's name... he gave us THREE speeches about the change. We were there for over an hour and a half trying to just get a new phone - all because the sales person wouldn't listen. We must have said "no thanks" five or six times. No means no. I understand you're trying to push a sale but holy crap, it was awful service. I will never come back to AT&T. They were so pushy and not time sensitive. Finally I told him "We DONT WANT THAT! Please just give us our phone and we will install it ourselves." We we're out the door in 10 mins after that (all he had to do was complete the purchase, basically he was holding the phone hostage trying to upsell.) if we had time we would have left this AT&T store and gone to another one because of how obnoxious this guy was. read more

DON'T waste your time going to this store. I called in advance to ask whether they had the new iPhone in stock. They LIED and said yes. I show up, they charge me for the phone, and then admit that they don't have it in stock. unbelievable waste of my time. Bad business - if I could give 0 stars, I would. read more

Worst experience at this location. Over the summer I opted out from my current provider and ported over 4 phone lines and 1 watch line. The rep at the store was more interested in signing me up for ATT TV which I didn't want but he insisted I signup and cancel after the free trial. First problem was he ported out the incorrect phone number for one of the lines. After several trips back to the store the only solution was to add the correct number resulting in astronomically high first two bills until the unneeded incorrect line was dropped. After that, one of the lines was a BYOD line and according to the promotion and sales pitch I was going to get a $250 pre-paid Visa Card - NEVER HAPPENED. But wait there's more: I was eligible for the AT&T Signature Program thru my employer. All the information was given to the rep at the store and several months passes w/o ever getting the discounts. Finally went to a different store and now getting the proper credits, but lost several months worth of bill credits. read more

Why bother...customer service is horrible...person was on his phone the whole time. Didn't ask if I needed help with anything. Rather go to the garden state or Willowbrook... read more

My husband Pat got a new phone and was transferring data from an Android. We had a lot of trouble transferring pics , contacts , etc. The manager Mike helped us more than once and was extremely patient and professional, and fixed the problems we were having . Highly recommend this location and Mike ! Linda and Pat read more

Salespeople frequently either are incredibly misinformed, or flat out lie about company policies. My guess is the latter. They claim that you cannotbuy a phone flat out, that it is against AT&T company policy. This is flat untrue. My guess is they get a better commission on leased phones. Go to another location. read more

What a terrible experience we just had at this store! First off, the process to upgrade two phones took longer than buying a house. Their internet service was down or slow the entire time. They are a telecommunications company! Crazy! and NO APOLOGY! The salesmen was wonderful at selling us and making his quota, terrible at customer service or caring about the customer. My wife was looking for a new phone and he neglected to tell her that the new phone 8 did not have the upgraded camera - as a matter of fact, he neglected to tell her ANYTHING about the phone's features. Then after she found out that the new 8 doesn't have the camera, she asked him to switch it to the 8plus and he mentioned that there would be a $45 restocking fee (I'm sure that is AT&T mandated) and we'd have to pay the tax again on a new phone!?!?!!? He also took no responsibility for not disclosing the information and said and I quote, "I don't work for Apple, I work for AT&T!" and gave not so much of an apology for the inconvenience... saying, "You're not going to blame this on me." I've never quite seen someone care less about the customer's satisfaction after a transaction in person. Like the worst used car salesmen, who knows he just got one over on you. I would highly recommend NOT going to this story and NOT using Chris Mendez as your salesman. Turned out to be a careless *@shole who only gives a crap about his sell and NOT your satisfaction. Buyer Beware. Go somewhere else. OR BETTER YET, switch to T-Mobile, which is what we should have done. Oh well. 2 more years. read more

We went here after having some iphone issues to possibly get a new phone. The options provided seems a bit expensive so I decided to not take the rep Edwin up on purchasing a new phone. He was visibly upset at what I guess was losing a commision but what followed truly shocked me. Moments after we left the data on my wifes phone was shut off. We immediately returned and they "fixed" it. After returning home I noticed my phone no longer had service. Edwin shut off my phone. Seriously. The crazy thing is that we werent even rude or confrontational with him. What he did was illegal. Formal complaint filed and as soon as we are out of contract I will be done with them. AVOID. read more

They told me that you can't take a data plan without having SSN and making a contract. I told them that I can do it by making a secure deposit, but the guy there said you can't you can't. read more

Remember when you still got two olives with your in-flight martini? Okay, me neither (in fact I've never been able to get a decent martini at an airPORT, let alone an actual plane - I'm grateful for the three drops of bottled water they dispense about 4 hours into an LA-JFK flight these days). But the question remains, where has customer service gone? Well, I discovered it at the least likely of places - at a cell phone store (an AT&T cell phone store, even) in a strip mall off a highway in Northern Jersey. My experience with cell phone companies' customer service in the past decade sounds about the same as everyone I know - impersonal, unhelpful, and un-budgingly rock-headed. If I had a dime for every time I spoke with someone at one of these places who clearly was quoting (usually in a heavily accented voice with a second-and-a-half satellite delay) from a script, or simply throwing POLICY in my face at every turn, well, I at least wouldn't have to worry about covering my cell phone bill. But here I have twice been treated not only with professional respect, but with a kind understanding, and a willingness to spend the time necessary to make sure I've been happy walking out the door. Manager Mark Cahill (and sales consultant, Juan Nunez) listen to you, speak to you like a human being, and help you navigate the sea of complicated choices, rules and regulations that govern the mobile industry. Given the fact that mobile technology is so increasingly a part of our lives (and our budgets), and given how many carrier options exist, wouldn't you expect this to be the case everywhere? I would too, but it isn't. So grab your EZ-Pass and hit the Turnpike and make your way to the Clifton AT&T Store. Especially if you're buying yourself an IPhone. These things really do rock. read more

Well, where do I start? Seems like the issues simply trickle down from the top. Perhaps it's company culture and there really isn't any accountability. I cracked my phone screen, thanks fully, that's why I pay insurance. I started a claim and received the email saying to go to the Clifton store at 775 RT 3 West. I walked in at 4pm. The manager Mathew greeted me and said someone would be with me. After about 5-7 min waiting someone came over. I explained I had a claim to get the screen repaired. Mathew came over and said that the tech was at lunch and that he would be back in 30 minutes. I said, "oh man, that means I'll be here for 2.5 hrs", Mathew said sarcastically "well, technicians eat too". At this point, it's no longer about the time or a break, so I said. That's an inappropriate comment, he simply replied: "I don't think so". Whew! Customer service is a lost art today. About 15 minutes later I watched the tech walk in. He came by after yet another 10 min. No biggie, I already knew he was on his break. However, he goes on to say that he will need 2 hrs to fix it, that they close at 6pm(the window says 7pm) and to come back another day. Now, I'm not even mad at this guy, but "Store Manager Mathew" could have said all that at at his first rude interaction, but no, let me sit there for now 45 min all together just to be told they can't help me! Oh well, what a waste of my time. read more

I walk in on a Monday evening around 7:15pm... was pretty crowded and all of the technicians were helping someone... Would have been nice if I was greeted with "Welcome to AT&T, a technician will be right with you.". But that's ok... I stand for a few... until I realized I had to put my name on the list... but where do I do that at. One of the technicians, I swear, was wearing his belt and jeans below his butt! SO UNPROFESSIONAL & TACKY! Don't go here if you look for professionalism. TACKY TECHNICIANS! I took my business elsewhere read more

If you go into the store knowing these guys are not electrical engineers, you'll be happy with the service. They're not going to be able to magically repair you're old cell phone. I worked with Danny. He was very helpful and knowledgeable with the Samsung s5. Help me change my plan and set up my new phone in about 20 minutes. The service was much better then expected based on the current yelp reviews. I'd defiantly go here again if this new phone ever caps out on me. read more

Came in for an Apple watch. We called in advance to confirm they had the product, which they did. We were helped by Steve V. He not only answered all our questions about the watch but helped us with our plan. We kept going over and couldnt figure out why/how so he helped us set up a data manager. Real good experience. read more

Horrible service isn't the word. Went there to upgrade my phone , not even a hi . After waiting and sitting 35 minutes with still no one to help I just ended up leaving . I'll stick to the Edgewater location. read more

NEVER BUY AN IPHONE HERE--this is the worst location. They sold me a lemon iPhone and less than 24 hours refused to take it back! They send you to Apple. The Apple rep told me that they actually sold me a refurbished phone. Buyer beware... awful customer service. Just drive right by and go somewhere else.... like directly to Apple. read more

Who appears to be the manager in this store lacks the skills for professional customer service. Him and his staff is unable to greet you or simply let you know they will be with you right after the person they are attending. They simply let you stand in front of the counter without any clue as to what to expect or do next. Btw this is my third visit to this store and my observation has been consistent. They can do much better than this if they truly want to make their customers leave this store with a positive experience. read more

I cannot believe the absolute disastrous service that ATT offers in New Jersey and New York. It is particularly upsetting to see Verizon users on the NJ Transit and NY subway jamming along while we ATT users can only see the "no service" prompt or, even worse, the bars full but no way of sending or receiving texts or email. I have called them innumerable occasions and have never gotten anything past "we will work on your issue"......my only issue is: your service sucks! read more

att representative is so rude. This is the second time we had a bad experience. We will never go back to this store again

TL;DR - Extremely unhelpful, staff that wasn't helping anyone wouldn't help ring me up to buy one accessory. I went into the Clifton, NJ store to buy a case for a new phone that is arriving tomorrow. It was on the way to another stop I was making and being that I wanted to see the cases in person before I bought anything, I figured why not stop here. The store was on the busy side. About 20-25 people in the store or more, most of the staff was helping customers (most likely buying new phones, upgrading, figuring out rate plans, etc.) Since I was only looking for a case I didn't really see a need to bother anyone other than to ask where was the specific cases I was looking for. I was pointed in the right direction at least. After about 10 minutes looking at a small collection of cases (i didn't really find one I liked all that much but one that would have done the job), I went to the front register where there was one of the staff members standing behind the register. I ask to pay for the case I had in my hand. The gentleman who I cannot remember his name (he might have been a manager but the nametags are rather small and hard to read), asked me if I signed in yet. I said no, I'm just here to buy a case, not looking to upgrade a phone or add a line or anything of that nature. He asks me to sign in, I begrudgingly agreed. He asks for my name and says there's at least 6 other people in front of you. Mind you, there is no one at the register, and he's standing right there telling me this. So I ask, "How long is that going to take, as I am only buying one case and that's it. I really don't want to wait more than 2 minutes to be rung up for one accessory." He rudely says with an attitude "It will be more than 2 minutes." I put the case on the side of the register and walked out. What could have been the easiest thing in the world for this person to have one customer completely satisfied and out the door quickly turned into this negative review of some of the worst customer service I've had in a while. For any AT&T employee reading this: If someone has a very small purchase and requires minimal effort to get them in and out the door, you should train your staff to recognize this and act accordingly. There should have been no reason for anyone working the store to not spend the 30 seconds ringing me up so I can be on my way. Thank you for pushing me to Amazon to order an accessory I rather have bought from a B&M store. read more

Where do I start?? One of the worst cell phone stores in the area and there is one person to blame for this and that is "THE GIRL WHO CLAIMS TO BE THE STORE MANAGER" who does not where a name tag and does not get off her stool--god forbid she helps a customer!! If you want someone who is condescending to customers and has absolutely zero customer service skills visit this location!! Or better yet if you a store that airs your business over speaker phone to an entire store or customers shop here!! If you are reading this review, you so called manager, I really think you need some sensitivity training on managerial etiquette!! read more

They're quick to sell you products but when you go back for help with the shitty defective iphone they sell you they defer you to apple.

I have the Nexus 4 s phone... In the beginning it was fine and then after having it for a few months the phone started getting really really hot in the back it would automatically shut off on me I would loose some pictures and when you take pictures the camera is terrible the picture quality stinks really bad.... I would call T Mobile and explain the situation to them and all I got was they would send me another phone the same one to replace it or I would have to buy a new one... This is the second phone that I had so why would I get another 1 if you keep doing the same thing, t mobile is terrible their phones are terrible the help is terrible I do not recommend t mobile to anybody go someplace else!!!!! Now I am stuck with a piece of junk phone and nobody will help !!!! read more

I've been a long time customer at this location and recently had THE WORST EXPERIENCE EVER with sales rep by name of DORCA POLLACK. Do not see her if you walk in the store. She told me in order to get a promo I had to cancel a line and she'll do it for me and never did. Then when I came back to confront her she told management she did not remember me and did not tell me that when she's a complete liar. Because of her I have SWITCHED TO T-Mobile. She also added insurance and promised me a fake credit. She is fake sales person and very unprofessional. read more

I really like this store and the reason for that is ARMANDO!!! He is the absolute BEST!!! He takes his time to explain things and demonstrates how to use the equipment. He is the reason I purchased my iPhone 7 plus. If you need assistance with anything,he's your man, but don't hog up all of his time because I may need him!!!! read more

Recently I had to add certain business services to accommodate increased need for remote work teams & projects. Armando was an excellent partner and ultimately delivered a creative and cost-effective solution. read more