Way overpriced! We have used them for over 40 years. Seems like every time we get a new bill it…read morehas been increased. We are actively looking into alternatives.

Optimum sucks! We had our equipment replaced numerous times (3x in a 12-month period) and we keep…read morehaving the same issue (loss of signal: error code APT-224 & DTV-300). Every time the Tech visits, they always ask the same question: "where did the equipment come from" and then follows it up with "this equipment is not on record at the office". Our house has also been re-wired inside too. You call the office and they say the same thing: "pull out the plug and wait 10-seconds to re-set", but this never works. Here is a news flash: optimum's equipment is sub-par, trouble shooting skills suck and everyone you contact seems to be located outside of the USA having a heavy accent that makes communication almost impossible. As of 11/11/2025, just spent 2-hours on the phone with no results. Now have to wait 2-days for the Tech to come again (third time this year). Now planning to find a nearby location to visit in person!

this place is like the Home Depot of technology. They have great prices. I like the fact that I can…read moreorder online and pick up the at the Internet pick up window.

Had an incredible experience at Micro Center today. Chris helped me pick out a new MacBook Air. He…read morewas extremely knowledgeable about all things Apple, Apple Care, etc. He was also very patient when I couldn't decide which color laptop I wanted and he helped me consider all possible options while I was making my decision. The price got me in the door (including the reduced sales tax) but the knowledgeable and kind customer service will keep me coming back.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

I am so happy I trusted my gut and searched for the right tech person to address the "blue screen…read moreof death" (BSOD) that appeared on my YOGA laptop. I was determined not to take it to the Geek Squad and he was the right choice. Chris was able to save all my info before it fully crashed, wipe it clean and restore it back to a healthy working condition in 24 hours time. This guy speaks a whole different language known only to people deep in the tech industry. Thanks so much Chris for saving my laptop. Wish I could give you ten stars!

Had a good email conversation with them. But they turn down the work without even quoting a price…read more As a former VC and current commercial lender, I'm baffled that a small biz would turn down business. As a rejected customer, I question these reviews.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

I've been waiting on a refund for over 7 days. And, I'm getting the run around between Natural…read moreWireless and my bank. Bank says it's still pending. Natural Wireless says, contact your bank. My bank can't release my funds until Natural Wireless finalizes the transaction. I refuse to play this game without having some type of leverage. So, can you hear me now. ?

Absolutely horrible connection speeds. It's very easy to use and set up and for the price its…read morereally good. When i first got the connection it wasn't half bad but now it is absolutely horrible how bad the connection gets. Some people might have had a better experience but for me it was really bad. I wouldn't recommend this.