Consumer beware - they fail to explain ALL term, pricing and conditions. NEVER trade in your phone…read morein through an AT &T store. Do yourself a favor and go to the Apple Store for any trade-ins and purchases!

Completely disinterested, apathetic and unhelpful staff. Couldn't answer questions about the…read moredifference in models, never smiled or looked at me one time while I was there buying a very expensive phone. There were 3 employees and I was the only customer in the store. Totally lacking in any form of customer service. I will never go back to this location.

Simple, affordable and amazing quality. I can't recommend them enough for the price range and…read moreversatility they offer.

I called to be sure they were able to fix my iPhone 13 mini and then headed over. I didn't get her…read morename, but she was so nice and friendly! Getting the back glass replaced was $89 + tax and when I paid, she held down the receipt covering the tip line. Whether that was intentional or not, I appreciate that she didn't ask for a tip. She called when it was ready and it was right on time of what she estimated. The phone looks great and when I walked in, she was trying to polish the scuffs off (there was no hope). The replacement also comes with a 30 day warranty. Friendly customer service and quickly repaired the phone. I wouldn't hesitate to return, but hopefully I won't need to!

CPR stands behind their repairs. My son's phone was repaired but had persistent issues. They went…read moreabove and beyond to make it right. Thank you so much to the manager Daniel Munoz and his associate (sorry I didn't get your name) for your help.

Good people who worked thru a mess caused by T-Mobil and their insurance company. The young lady…read morein the front was pleasant and kept her chill w insurance company while owner found a workaround to get my phone fixed.

Absolutely amazing!! Saved me so much money fixing my phone. Ty so much. Will definitely come here…read morein the future.

They were able to fix my Apple Watch screen and get me on my way. I would recommend them and will…read morebe using them in the future.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Dr Smart Phones was running an add on fb to fix iPhone 6 - !!!…read moreBUT - I drove to the wrong Dr of cell phone repair - the place I ended up (Dr Cell Phone) offered to match the price. I'm lazy - I had Dr Cell Phone fix my cracked screen - WHAT A STUPID MISTAKE THAT WAS! They aligned the screen incorrectly so that when it was sealed, it was bearing pressure - eventually the screen gave way to a new crack after only a few days. The phone had been cased the whole time and never experienced any sort of impact. Dr. Evil Cell Phone refused to repair or refund - . It was obvious they had no clue what had happened .... Dr Smart Phone knew right away - they were able to clearly see that the crack was a result of a misaligned screen repair. They offered me their same discount (it was expired) - I left knowing the repair had been done right. Thanks, guys, you'll always have my business!!

Fair price. Courteous service. Competent service. My cell phone was repaired while I waited. Took…read moreunder 15 minutes. The technician went beyond just repair. She took the time to also clean my screen so that it looks nice when it was returned to me. I met the owner, Dana Fowlks. This is a family owned franchise. The doing excellent job for a fair price. Highly recommended. Please support your local merchants.

The salesman was a wonderful young man, so helpful and knowledgeable. He explained all about our…read morephones to us and was very patient.

First off when I walked into the store, the greeting was not very nice. It seemed like I had been…read moreinterrupting what they were doing. Once I had informed them I had an online pick up order, two gentlemen just started talking about the ordering process through Verizon online as if I knew what was going on. They finally explained to me that Verizon does not take into consideration when pre-orders are made online that it may cause discrepancies in inventory. So in other words, what's on the shelf may have been already reserved for someone who had made an order online a few days ago. So the gentleman offered to cancel my order and redo it so that a phone could come in quicker. While he was doing this, he had gone over the phone plan that I had upgraded to and tried to say I needed to be on the top-tier phone plan which I did not want. I let him know the plan I had ordered is the exact same plan that I wanted. He saw me getting a little annoyed and then took back what he said and said, "no that's exactly what I said." No sir. He had to call a third-party to have my order canceled and he was extremely rude to the representative on the phone. He was not really rude to me, but the fact that he was rude to her, rubbed me the wrong way. So once he canceled my order, I left it at that did not place a new order with him and I walked out. Number one, customer service was awful number two, his rudeness just topped the cake for me. I did not want to deal with people like them nor want to give them the credit of my sale for the crap customer service and treatment of others that they give. I realize he may have to call a third-party to do some work for their business and that particular party may have been outsourced internationally so he may have had to deal with them on numerous occasions. It still does not give him the right to be rude. And that could definitely cause you to lose business.

If you're looking for a store with 1) little to no customer service 2) employees who are bored,…read morerude and obviously don't care about your needs, this is the place to go. Singularly one of the worst customer experiences I have ever had. Will never do business with these people. If there were a rating with 0 or minus 3 stars, they would get it from me.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Frisco store today.

I like this place and Ali was really friendly and did a great job. I recommend people come here for…read morecell phone issues. I messed up my screen and frame really bad and Ali easily replaced my screen. Fair price.

It was he second time I took an iPhone in to replace the battery... they did a great job and I'm…read morevery happy with the charges too.