I waited 2 and 1/2 hours for no help! walked out of there with no phone 5 different people…read more walked out of the there because the wait was so long the manager kept on helping people before us! a lady with and little kid waited longer never coming back to this location they were rude and had horrible customer service ! DO NOT RECOMMEND!!!!! UNLESS YOU WANT TO WASTE YOUR TIME !!!!!!!!!!!!!!

David was awesome help! The manager was as well, I think her name was Rebecca! Sorry it's been a…read morelong day!! Definitely recommend coming to this location over any of the other stores in town! They were both so friendly and helped me lower my bill as well as they fixed my AT&T app!!

Great service. Thank you for the assistance. I will definitely be back. Clean store and…read moreprofessional and efficient staff

When I went to this location earlier this year,I was promised a promotional price on a phone and a…read morecertain charge per month to pay off the phone is 24 months. I was told I could not just pay for the phone right there. When I got my first bill from Verizon, of course I was being charged full price for the phone device. Verizon's phone reps told me the promotional price I expected was for a plan that cost almost double what I was paying. They would not give me the promotional price I was promised. This is outright FRAUD. DO not trust the people working at this store or Verizon.

October 20th, 2025…read more To whom it may concern, I visited your store located at 2736 Medina Rd, Medina Ohio 44256 about a month ago. I wanted to upgrade my Apple 13 Pro and Series 11 watch to the 17 Pro and Series 11. The salesman said that they did not have the watch or the phone in stock but had upgraded versions. I told him to order the items I wanted. We also talked about keeping my existing plan and with the trade in I would pay about $22 additional each month over 3 years and that included the $7.50 for the phone service on the watch. About 2 weeks later I tried calling the store to see if the phone and watch had arrived. I found out that the phone store does NOT have a phone line and talked to Verizon directly so they could message the store. I did not hear back, so I just drove to the store. When I arrived, the phone and watch was there and the salesman asked me what deal I he had given me. I told him about the $22 per month but that I did not want a payment plan and just wanted to pay it all up front. He then told me that since the order was already started, he would have to cancel it and that would take about 48 hours. A week later, I showed back up at the store and asked a different salesman about my phone. He came back and said there was not a phone and watch for me. I told him that I already saw the phone and watch and that it is in your store. He finally came back with the phone and watch and asked, "What deal did the other salesman give me?" I explained the $22 and that I just wanted to pay it in one lump sum. The salesman then told me that that deal is no longer offered and that the prices have almost doubled. I told the salesman that was a classic "bait and switch" and that I will not do business with your store and I left. I called Verizon, and had to get that order cancelled since the store did not do that. I assumed that with my phone lines being with Verizon for the last 21 years, they were happy to honor the original deal. I have started posting this review on other sites to inform customers that they are NOT a Verizon Dealer, but an authorized dealer and it appears that the price for every contract fluctuates based upon the day, and who you talk to. I can reliably make this accusation since every time I talked to someone, they always have to ask what price I was quoted, instead of the sales person looking up the price or just honoring their original quoted price. Sincerely, Mark

Was at this location to pick up a phone order. The salesman did greet me when I first came in but…read morewas rude, unhelpful and outright condescending when it came to questions. The other comments were right. Avoid this location. Ashton needs some training in customer service! I had my order sent to the store so I could ask questions. Should've just had it shipped to my house. This got one star because it was close to my house. But I'd drive to another just to be treated better. I am a new customer to Verizon. Not a good look.

I went into Experimax in Canton Ohio to have a right speaker replaced in my MacBook Pro. I picked…read moreit up today and there's a sizable dent on my Mac Pro. Jason immediately became defensive and said: "Why would I put a dent in your MacBook Pro ". I have pictures proving there was no dent before I dropped it off to them. This company needs to be held accountable for their errors. I am contacting the BBB! I am not a reviewer, just a customer who feels that were not given the truth about what happened to my MacBook Pro. I tried to say to you in your store this dent was not there when I bought it in. I have proof pictures that are dated and time stamped to show this dent was not there.

Once again, Experimac comes through for me. My 2014 refurbished MacBook Pro died when the semester…read moreended and I thought (hoped) it might be the battery, but no, the motherboard bit the dust. In speaking with Jermaine I determined that my best bet going forward would be an iMac. Fortunately they had just what I needed, with lots of memory and storage. They moved everything from my laptop to the iMac which made for a seamless transition. The refurbished 2017 machine is working beautifully. I really appreciated the discount for parts given to me for the old MacBook. In the last year I also purchased my Apple TV setup and a battery for my iPhone X. These people are seriously into good customer service and make it possible for more people to afford Apple products.

This has been my "home" location for several years now. Staff is very helpful and nice, and pretty…read moreknowledgeable when it comes to answering questions. Of course being GameStop the workers are expected to offer you things you may or may not need (I.e. renewed memberships, preorders, etc.) but, again, that's just how the overall company operates.

Only giving a 1 star because 0 stars is not an option. I…read morewill never go to this location. My husband and I took our 5 year old into this location to get a new Wii sensor for the counsel that was given to him for his birthday. He had been waiting all week to get it. He was beyond excited. We get there and a gentleman immediately greeted us and asked if we needed anything. We explained we are looking for a Wii sensor, a controller and a few games. He took us to the section. As he was looking around fumbling to locate a sensor, my husband actually found one himself. The employee needed a key to get the sensor, he got it and said he'd have to keep it at the front counter. So then he came back and did the same for our controller. By this time my little boy was GLOWING. About 15 minutes after that, as we were looking at games... another female employee came up to ask if my name was Sherry. I said no, and thought that was odd, but didn't think much into it. So about 20 minutes after we found the sensor (only 5 minutes asking if I was sherry) our son picked out his games and we head up to pay, we were informed that a lady just called and put the sensor on hold so we would not be able to purchase it. As my husband and I stand there with our son, they tell us that we can go to the Howe road location or the Canton location. They said it is what it is, sorry for that. My husband and I were in shock and left. As we get to the car and are driving down the road... our son in the back seat is sobbing. We had been telling him all week that we'd get him his sensor Friday. I looked at my husband and said, this is NOT right, we have to go back. We go back to the store and ask to speak to a manager. Again the guy apologizes and tells us that he will call and reserve the sensor at the Howe Ave location. We explained that we shouldn't have to drive all the way to Cuyahoga Falls. That we were in the store and found the sensor way before the lady even called, the gentleman pulled it off the shelf for us, put it up at the counter and he still said well the lady called, you'll have to go somewhere else to get it. The manager began to blame the gentleman that helped us originally saying he was new and didn't know better. We explained it doesn't matter if he's new or not... that is just not how things should work. It should be first come first serve. Even if the lady called yesterday to reserve the sensor (which, they even said she JUST called) they did not pull it and it was on the shelf. Either way, they screwed up royally. We were there in person, found the sensor ourselves, asked for the sensor so that we could purchase it. The manager finally told us that he'd go in the back to look to see if he had another one. He did and charged us full price for it. We get it home and IT DOESN'T WORK! So yet again, here we are with our son's birthday wish shot down the drain. The manager went and got us a used, broken sensor just to get rid of us and got our son's hopes up once again only to be crushed again by negligence!!! Never in my life have I ever ran into this situation! Terrible!!!!!!

Rose was amazing. She helped us find exactly what we needed and on clearance no less. We've been to…read moreseveral other shops that couldn't find the right size or the prices were $500. This is our new favorite men's store. I was also able to buy casual lemon and cotton men's shirt for my husband it was amazing. They also have dress shoes up to size 16, which is amazing very hard to find that big.

ONLY FAIRLAWN OHIO LOCATION. My nephew was married this past…read moreSat Oct 30th. My son was his best man, their were 3 additional groomsman in the bridal party. The other 3 ordered their rental suits from other Men's Warehouse locations, Great Northern and Kentucky- absolutely perfect, suits fit and looked beautiful. Then there's the best man who ordered from Fairlawn as he went with the groom who actually had his suit custom made and purchased. This is what my son looked like. 1st the initial Suit Coat they gave him was wrong. The "corrected one" hang like a potato sack. Honestly could have even gotten over the jacket fit. But the pants were the biggest nightmare. They were 2 sizes 2 big. The guy told him they run large but with the adjusters they would be fine. Well as you can see in the pictures that IS NOT THE CASE. The adjusters wouldn't stay for anything, couldn't even keep shirt tucked in. The sales rep actually had the nerve to tell my son well 'it's a rental and goes through a lot of hands, it's not like you got a custom suit" ARE YOU KIDDING ME? $260 for a 1 day rental to look LIKE THIS They had the audacity (per the manager Philip) to refund him 50 for the pants. OMG LOOK AT THIS ABSOLUTE DISASTER. I did call corporate office in Texas. They called the store and came back and said they store said there was nothing more they could do, although the corporate customer service rep was going to "escalate" the concern to his supervisor for follow up, although have no received and response as of thus time. SO MENS WAREHOUSE WAS FINE, BUT HONESTLY TAKE THE EXTRA 30 MIN DRIVE AND GOTO ANY OTHER ONE THAN FAIRLAWN SO YOU DONT PAY TO LOOK LIKE THIS AND LITERALLY GET WELL ITS A RENTAL WHAT DO YOU EXPECT ATTITUDE Guess in the 1st pic guess which one was from Fairlawn

Just wanted to say how much I appreciated the help I received from Jalen at this location. I needed…read more2 headlight bulbs replaced as well as 2 windshield wiper blades. The driver's side bulb is in a really tight spot on my Hyundai Elantra, but, Jalen was able to replace it with a little work and without my having to go to another place and pay to have it done. Thanks to this young man, I'm back on the road and able to see :) If you're in the market for replacement maintenance items for your vehicle, I highly recommend O'Reilly!

Have been in this store three times and each time they have helped me get what I needed and or…read moresolve a problem.

Decent understanding employees. I had an emergency, and needed desperately to use the restroom…read more The two women employees there said only if you buy something. I'm 61, when its time to go, you go. They smiled at me and said " you have to buy something first"!!! How sad for customer service and common decency!!!!!!

I went to get new shoes for work and my fiancé wanted a new pair of casual shoes so we decided to…read moretry this place out! Sanae greeted us while we walked through the door and has an outright bubbly personality and was super friendly. She helped direct us towards the shoes we were looking for and helped cash us out. Super friendly and I love her personality!!! Thank you Sanae!