My husband and I would like to thank Zachary at the Streetsboro Verizon store. He was very…read moreprofessional and kind. He made the process of getting new phones smooth and timel, something we both appreciated! Karen and Chuck

I felt it's absolutely necessary to get on here and leave a great review for this location. I was…read morehaving an incredibly disastrous day and at the top of that list was my iPhone SIM card not being read by the phone anymore. My first stop was at the Verizon retail store a little further up the road near Walmart. Not only were they unable to get into my account as an authorized account holder, They wanted to charge me a fee for a new SIM card. I left and went back home to find alternatives, and read online that I should have probably gone to a corporate store. DO NOT GO TO RETAIL LOCATIONS! As soon as I got there I saw several people standing outside waiting but a nice guy came out and asked if he could help me... I told him how wrecked today was and what was wrong with the phone. He was totally cool and took me right inside and got me sorted out within five minutes. He listened while I blabbered on about the crap that was going on- which he really probably didn't care about lol but I truly appreciated just being able to say out loud how shitty my day was going. His name was Seth and that man deserves a raise for his patience, humor and honesty. Furthermore this location is managing the social distancing guidelines in an incredible Way, I'll definitely be telling people to use this Verizon store before any others within an hour of here. All the staff I encountered was friendly but Seth saved my day for sure. Thanks dude.

I bought a phone on Saturday and changed carriers from AT&T to Verizon. I was having issues with…read morereceiving text messages and emails. I called Verizon and they said the set up was incomplete and they needed the AT&T transfer PIN. I went to the AT&T store, and was on hold and on the phone with AT&T for over 40 minutes. Finally, they said they couldn't help me. UGH! SO.... I went to Best Buy, where I bought the phone, and was really angry by that time. Michael was awesome. He calmed me down from actually wanting to be THAT woman, and he was so patient. He called both Verizon and AT&T, and between all 3 of them, my phone is up and running again. I really appreciated Michael's kindness and calm attitude. He's definitely an asset to this location. Thank you.

They sold me an open box printer but no box or cartridges. No way to call a manager. No himansread more

I had a terrible experience. I bought my daughter an iphone. I paid in full and then still was…read morecharged monthly installments on my bill. It took three months and five conversations with customer service to straighten out the transaction. When I went into the store to try to straighten it out the store manager was disrespectful and gave me the wrong number for customer service twice. The clerk who made the transaction would not speak to me or even look at me. Suspicious.

Horrible experience. My phone charging port broke so my phone was dead. My most urgent concern…read morewas retrieving pictures, videos, etc but regardless of whether that would (or would not ) be possible, I wanted (and needed) to buy a new phone. I was told by a sales associate that it was impossible for me to upgrade because of the fact that my phone was broken, rendering it an impossibility for my phone to receive a text code from the company. At every turn I was told, " not possible. " I am not at all tech savvy but everyone I've spoken to, regarding this experience, has actually laughed and said that this store location is a joke and should not even be open. It was like they were trying to discourage sales. I went to the t mobile store in cuyahoga falls. They were wonderful and very helpful. Was it possible for me to buy a phone there? It absolutely was and I did. T mobile in stow is terribly inept.

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!

Great guy and amazing service! I highly suggest going to him!! He's fast with an knowledgeable,…read morefixed exactly what was wrong with my phone

Amazing customer service and iphone repair skills!…read more My husband dropped his iPhone 8 Plus and completely cracked the screen. Within 45 minutes, with 3 other people in line, his iPhone was as good as new! The owner even added a free tempered glass screen to ensure that this wouldn't happen again! Who does that?? This takes away from your return business, but this shows that the owner actually cares about you! Cannot recommend this place more

If you go to a T-Mobile corporate store (as I did in Macedonia, Ohio) to buy an iPhone be prepared…read morefor a shell game. I went through pricing with the sales representative and he added a 24 month equipment charge plus the installment purchase down payment less the trade in fee of the iPhone 8 he gave me the hard figure of $437 for an iPhone 12. Today I reviewed my T-Mobile statement and my bill increased by $16.83 for 30 months (or $504.90) plus the initial purchase down payment. The bottom line is that I believe that the T-Mobile sales process is complicated on purpose. It's definitely a shell game intended to confuse clients and get you to pay more money. Next time around I'll buy a phone directly from Apple. I'm not sure how much it will cost but I bet the transaction will be more straight forward.

Friendly, knowledgeable service - really great staff here who are willing to help. Since the…read morelockdowns they've done a renovation and the store is much more customer friendly with tables and chairs which is great if they are busy and you have to wait.

Just returned from my first visit to the Kent store. I was apprehensive after reading the reviews…read moreof this store. As it turned out my experience was nothing but positive. Alex could not have been more helpful. polite and had my problem taken care of in minutes.

Spectrum goes down a lot if you are new to the area pick someone else I would go with fiber same…read moreprice no downtime faster speeds