If you go to a T-Mobile corporate store (as I did in Macedonia, Ohio) to buy an iPhone be prepared…read morefor a shell game. I went through pricing with the sales representative and he added a 24 month equipment charge plus the installment purchase down payment less the trade in fee of the iPhone 8 he gave me the hard figure of $437 for an iPhone 12. Today I reviewed my T-Mobile statement and my bill increased by $16.83 for 30 months (or $504.90) plus the initial purchase down payment. The bottom line is that I believe that the T-Mobile sales process is complicated on purpose. It's definitely a shell game intended to confuse clients and get you to pay more money. Next time around I'll buy a phone directly from Apple. I'm not sure how much it will cost but I bet the transaction will be more straight forward.

Friendly, knowledgeable service - really great staff here who are willing to help. Since the…read morelockdowns they've done a renovation and the store is much more customer friendly with tables and chairs which is great if they are busy and you have to wait.

So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

I stopped in and ask, "How much to install a battery on an iPhone 6 and how long will it take?"…read more The reply was, "30 dollars and 5 minutes." I handed him my phone and said, "You'v got a deal." I stood and watched as he worked and 5 minutes later I had a brand new battery in my phone and he had 32 bucks. My phone works great now after 2 days. I have a 30 day guarantee. I certainly don't anticipate any trouble. I told several people about this service already.

I had cracked the screen on my iPhone 6. I made some calls to get some quotes. Spider Net seemed to…read morehave the best deal. I'm glad they did, it brought me through the door. I am so happy I came here. The proprietor was not only professional but refreshingly friendly! I will recommend my family and friends use this establishment and support our local businesses. Great place, no complaints!! Thank you Spider Net!

Undisclosed fees. Crooks, they know what they are doing and probably get away with it often. Also…read moreservice is terrible, wait times are unacceptable.

If I could give 0 stars I would. They are friendly until you are not happy. Liars. Do not stand by…read moreworkmanship and do not call you back when you visit store 5 times in 6 weeks. First three times I get told to come back. Fourth and fifth time, I have to give them my number to call me and it never happened. I still think they should be held accountable but I am done trying. Not woth the mental anguish. I will fix problem myself. No accountability for liars.

Great service, good people and they got me my phones at a great deal! The reception is actually…read morepretty good too! A+

If I could pick no stars I would!!! This store was horrible. Only 2 people working waited 3 hours…read moreto upgrade phone and to come home to realize they never gave me the box to my new phone so I have no charger!!! So now have to go back there and wait again cause they messed up yet again!! This store sucks!!! If you don't have to go here DON'T you will wasted half your day there

I came in with the intention of purchasing a 55" tv or larger. I roamed the tv aisles/section for…read moreprobably 8 minutes or so, casually walking by a store rep and what appeared to be someone of higher importance troubleshooting something, MULTIPLE times, without being acknowledged. Already perturbed, I stood for another couple of minutes appearing to need help within eyeshot of both of the men. They started to walk away when the "senior" gentleman finally acknowledged me. He sent a rep over to me. I explained I wanted 55 or 65 inch tv preferably Samsung or LG, QLED tech, and open box if possible. He took me over and without asking any more questions showed me an OLED. Far outside what I anticipated paying, when there are clearly other 55" QLED options. When I asked him about the Samsung 55" QLED in the back of the stack of open box TVs, I was told that it wasn't a good tv. I'm no expert but I certainly would want to know if my people were going straight to "not a good tv" rather than "what do you like about that one?" The man also could not get to his water bottle quick enough. Sipped on it during the experience. I asked a few more questions to give him another shot but he also disparaged other TVs. I couldn't leave fast enough. I did not get any of their names but this was around noon today. I LOVE shopping for toys like that, but this experience was not how you please your customers and get them to come back.

Stopped in to find some products to help my mom get rid of cable. Tim was super helpful and guided…read moreus to exactly what we needed.

Good service. Didn't have to wait. Assistant manager was helpful without being pushy.read more

The man that sold me the plan blatantly lied to me. How does ATT stay in business? I was able to…read morepurchase a different plan via a call, and I hope it is actually setup correctly by the agent this time. To all potential customers, go to another phone company, unless you want to be lied to and pay extra money.

If I could give them a 0 I would. Nothing but goddamn scammers at this location. I finally went to…read morea REAL AT&T store (not a third party owned location like this one) and got them reported. F*cking LIARS. I knew the kid selling me the phone and plan was a deceitful little rat when he wouldn't speak up loud enough for the audio on the cameras to pick up because he flat out lied about the cost of the plan. Ended up charging my family almost $500 for ONE MONTH. I don't think I've ever been this pissed about a service, EVER. This store is disgusting I hope y'all are ashamed of yourselves.

Customer service at this location used to be outstanding and they had good deals. I went to the…read morestore twice this month and the same lady was so mean and unprofessional that I had to walk out the store and schedule an appointment with someone else later in the day. All I wanted was to get a new phone for my daughter and she said that my husband has to be present with the driver license. Well he is a nurse and works late plus I m on the account as well. I had done that before for our kids without my husband being present. I told her I would pay cash and she said he still needs to be there. She also mentioned that if other sales people did that in the store was illegal. I m so confused! All I wanted was a new phone and be treated as a customer. Well they just lost 7 phone lines and home internet.

I had been with Verizon for many years. I went with a friend to another carrier's store. I got…read moretalked into signing up with them for 'free' phones. Obviously, there are no such things as 'free' phones as I soon found out. I went back to Verizon and asked for help in getting my service with them. Bryan at the Medina store was extremely helpful in getting me back to Verizon for a much better price and more data. Luckily, I was able to get out of the previous contract and 'free' phones due to being in the 'Satisfaction" period. I will only shop at this store and never leave Verizon again.

Hasan and his team at Summit Mall were above and beyond helpful! My daughter broke her screen on…read moreher iPod Touch (TWICE). These guys were the only ones who would even look at an iPod: evidently these screens are much harder to replace than on a phone. They got it done and completely stand behind their work. My daughter had to pay it with her own money and when he saw she used a $2 bill, he wouldn't take it and told her to keep it. Kind and thoughtful as well. I will use them again!

From the owner: Business started in 2016 and we have helped many customers fix there phones such as cracked…read morescreens, speakers, home buttons, accessories etc