I visited the Ellisville store on 9/3/22 and that visit set off a series of events that did not get fully resolved until 9/28/22. 9/3/22 Visited the store to order a new iPhone 14 and update our current rate plan. It's a business account we have 5 lines on. I was kept there an hour and 15 minutes. I left with a new plan, an order for the new phone, and a sim card for a 6th line they talked me into signing up for in order to "save money." They were going to use the 6th line to add a Hotspot to my phone which they could not do at the moment to my iPhone X. I was told to bring the sim and new phone into the store and they'd put it in then. No one has you review anything or gives you any paperwork. When I got home and read the email I saw I was sold a 128 GB phone instead of the 256 GB I asked for. 9/4/22 Spent countless hours on phone with customer care. Paid a visit to Chesterfield At+t store. Called Ellisville and explained the situation and was told by original employee to come in and he could fix the problem. No one was able to cancel this order. I had to wait until the following Friday and have the incorrect phone delivered and then return it. 9/9/22 Incorrect phone arrived and I returned it immediately. Spent another hour on the phone with customer care to explain why I was returning a phone I received 5 minutes ago and then even longer ordering the correct phone to be told I cannot order a new phone right now because my line has already been upgraded to the incorrect phone. 9/22/22 The incorrect phone still had not reached its final destination but I called customer care anyway and spoke to a lovely woman in the US that was able to bypass the system and order me the correct phone. 9/27/22 Received the correct phone and activated it. 9/28/22 Decided to visit the At+t store in Des Peres to deal with the sim card and the hotspot. Since Ellisville did such a terrible job on everything else I said I was told this 6th line was saving me money. Is that true? He said if it's not something you'll use it will save you $25 per month to cancel it. So there you have it. Ellisville sold me the wrong phone, oversold me on service I didn't want or need, and set me on a path where it took me 25 days to get a new cell phone and spend countless hours of my time to do so. I would not return. read more

I went to the AT&T Ellisville store with a cell phone issue. As I walked into the store, a representative immediately greeted me and said they would be with me in just a minute. Zach called me over, right after that, to help with a screen issue. He made me feel totally comfortable, didn't talk down to me, he just began trouble shootiing. Moments later he resolved the issue. I couldn't have asked for a better outcome. I fully went into the store expecting to buy a new phone, but instead he worked to resolve the issue. He could have made a sale on a new phone, but he took the time to troubleshoot and figure out what was causing my issue and provided a workaround. Thx so much, Zach read more

Waited 2 hours just to get my SIM card exchanged which takes 2 minutes to help with. People who came in after me were helped before I was too. If you don't want to waste your time, go somewhere else or make an appointment online and arrive early. The staff are kind but the wait is brutal. read more

This is MY PERSONAL OPINION about ATT. & Not just the AT&T store, but the entire Corp. MaBell should hang it up for good. Treating people/customers like a cash cow. Charging a contract cancellation fee, REALLY! Is ATT that hard up for cash or just plain greedy? I feel it's out & out UsuryLaw. But they get away with it. When I called today I was told that my " penalty" wasn't that bad, that some CUSTOMERS ( key word ). have almost $500.00 to change their mind about their service with ATT. Unbelievable Outrageous I could go on and on about my treatment, but you get the idea. I'm DONE with ATT! Thank God! read more

Had some great experiences recently with this store while doing two different Trade-Ins for iPhones. First, they tipped me off to using my insurance to replace my super broken, water damaged phone for $200, and then turning in the brand new replacement insurance sent me for an $800 credit on the new iPhone. (as a designer and photographer, this was a DEAL for the picture quality from the new iPhone!). My fiance also had his phone turned in for a trade-in shortly after I did, (his was in way better condition) but had a terrible experience at the Washington AT&T location, so he brought it to Ellisville and they were much more helpful - everyone left the store laughing and smiling! Will gladly go out of my way to come to this location!! read more

This was the worst store of any kind that I've ever visited. The workers are inept and lazy and had no consideration for any customers. I hope they get shut down. read more

I was a loyal customer to a competing carrier for some 17 years. After terrible experiencing terrible network coverage outside of my house (including at work) I decided to throw in the towel and jump on board with AT&T. I was greeted by Oz, who helped us port over some 4 accounts and set us up with 6 new devices. Although the store had technically closed at 8pm, he stayed well past 10pm to ensure that we had everything transferred and set up. I felt terrible that we kept him that late, but he insisted that we push through. That is what I call dedication. We stopped by a week later and I was greeted by another individual who took care of our issues (i.e. billing questions & accessory problems). He was incredibly patient with me and walked through all the processes to ensure that I understood what was going on and that there wouldn't be any problems down the line. I couldn't have been more grateful. I had to dock a star off the review because of wait time. There was a day where I waited nearly 45 minutes to meet with a representative and have heard of others complaining of the same. I suggest that you schedule an appointment prior to visiting. Thank you to the reps for taking great care of me and family! I appreciate the positive experience and will continue to come back. :] read more

The poor service from AT&T continues on to the next store I visited yesterday. If you look at my previous review of AT&T in general, you will see that I have received terrible service on two brand-new iPhones I just received from them. Both phones were DOA right out of the box. So far I have been on the phone with AT&T in total, 5 hours after spending $2,000. Yesterday after my visit to the store, I was on the phone another hour with the nicest representative from AT&T Premier Support. Her name was Penny and her ID is PJ087F. It looks like AT&T has a real gem with her. She listened and did everything to help me but to no avail. I have no iPhones and my purchase was April 12, 2019. Today's date is May 3, 2019. The highest level of AT&T Technical Support told me to take the non-functioning, NEW phones to this store. They helped me set up the appointment. They told me I would not get refurbished phones for the price of brand-new phones. When I arrived and told Steven Bauer (Sales Rep) my problem and informed him I was supposed to receive not only two brand-new phones in exchange for the two that were DOA, I was also supposed to receive assistance from them in setting the phones up. I was informed by Steven Bauer that he could do nothing for me. He said to send them back to AT&T in the boxes they came in and that I would probably get a $45 stocking fee per phone upon sending them back. I informed him that the reason AT&T Technical Support sent me there was to receive new phones and his assistance in setting them up. I was told by AT&T Advanced Technical Support not to send them back by mail but to trade them in at the store for good devices that worked. Steven not only refused to help resolve my 2 NEW iPhone problems but he also refused to call anyone at AT&T Premier Support for me. I asked him to stay with me at the table while I called and he refused and said, "This is not a two-person job. You don't need me. Call them yourself." He then walked away. When I called Premier Support, the wait to talk to a representative was 30 minutes and Steven Bauer refused point blank to call for me to get through faster. I asked him to come back to the table and recap everything, including but not limited to his refusal to assist me (a Premier customer with 8 devices). He said he would do nothing for me, that I had to pay the $90 for two Dead on Arrival iPhones if I wanted his assistance and new phones. I told him I was going to write a Yelp Elite review on the poor service and he said he didn't care. So this is AT&T Ellisville's very first review. Prior to walking out, I asked to speak to the manager, Rob. I think his name was Rob Dwag, but he denied it and would not give me his last name. I told him I was an AT&T Premier customer and that I received two bad NEW iPhones and no service from his sales rep. I told him I had 8 devices on my bill each month and he one upped me and said he had 17 on his. I told him I didn't get a discount like he probably did and he continued to one up me and acted snarky as opposed to helping me. In conclusion, the only thing he would do is put a note in my file saying, "User Text: Customer needs restock fee waived due to receiving defective new devices ending in phone number 2828 and 0437. Customer would have to pay restock fee in store if returned in COR (corporate) due to devices already being opened." That is all he would do for me. I asked for a copy for my records of what he put in my file. He handed me a copy. He neglected to delete a previous note in my file for my current iPhone 6s, from which I upgraded to the XS and XR. I wanted two phones. The note in my file had my full phone number and was dated 12/26/15. It read, "Customer Number (my phone number and my IMEI number which I won't list), this Apple device is an AT&T Certified Like New Device Warranty, handled by AT&T internally, not Apple. For warranty replacement contact AT&T iPhone Technical Support. Warranty period 12/25/15 - 12/23/16." in 2015, I purchased an iPhone 6s believing it was a brand-new device. AT&T sold me a phone and they told me was brand-new. Folks, I would never ever buy a refurbished phone. This is complete and utter fraud and misrepresentation and worthy to report. I am pulling out my receipt and will consult with a professional in this regard. In conclusion: I am to go to another store next week to confirm that they have received my phones that were returned. Upon that confirmation, I am to receive two brand-new phones. I will check back. The saga continues. read more

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I am trying to not let other review sway my thinking. I am sorry I did not have that great of an experience. I was really wanting to learn about AT&T, even though I am a Verizon girl. (Never had a bad experience with them). I was talking with them about the fitness products and the girl looked at me and said "You work out" Then the guy that was talking about the music products, made fun of me because I am not really into music. The food was good, I thought the mushrooms were a little bland. Plates would have been nice, I thought the tickets for the drinks were a bit much. Normally everyone only drinks two drinks anyway. The store is attractive..... There I found something nice to say. read more

Extremely poor customer service. Rude salesman. Didn't even get up off his chair to welcome me. Just sat and waited for me to come to him. Poor communication skills/people skills. Didn't listen to the question I asked. Instead he just sat and continued typing on the computer on whatever he was doing prior to my arrival. No eye contact. No smile. Smug. Snarky. Interrupted me every time I tried to talk and just kept talking over me. He asked me a question which I had already given him the answer to but he wasn't listening. This store used have excellent employees. Not any more. I'm going to another ATT Store from now on. read more

I strongly do not recommend the Eliisville MO ATT store to anyone. The lady named Tara is so dishonest. She would lie to you face, she tells you one thing to get your business, after you sign the contract, she would not honor what she promised you. The most dishonest person I've ever dealt with in my life so far. The best way to get your at&t is at other locations around here. Or if you have to go to this store, make sure they write down the promotions they promised you on a piece of paper, so they can't deny it. Especially, if you are not lucky enough to have that lady. 100% recommend having everything writing down before you sign your papers. Hope this will help people not get scammed by this store. read more

I had to come in three times in less than 48 hours (not their fault) and every time I had a new friendly rep, every time was quick and painless! read more

Having phone and technology issues can be extremely frustrating, but the folks at this AT&T store I'm sure can help you. I came in with a completely broken iPhone and had a new one and all my old data from my previous broken phone restore to my new phone in 15 minutes. Shout out to Jenna for troubleshooting and getting me set up on the new phone in a painless manner. read more

Very poor service . Employees give conflicting information. They don't seem to know what they are doing.

Absolutely the worst customer service I've experienced in a long time. Four people working (if you can call it working) with just three customers in the store. Two employees decided to take a break together and the other two were very slow and barely acknowledged my presence. One employee was literally sitting there watching data transfer for over 45 minutes and never got up from his chair to see if he could get me started. I would strongly recommend going to another AT&T store even if this one is closer. My plan was to buy two new phones today, but I'll definitely do it at another store or online. read more

Went to this store hoping to get a more intelligent employee to wait on me than I found at the Chesterfield Valley location. I told Frankie when I walked in today that after an hour long phone call the previous night to tech support in India that they said I needed a new SIM card to get my voicemail to work. He said " the SIM card has nothing to do with voicemail". After wasting my time trouble shooting which I told him not to do because I already tried all the exact steps he was doing he replaced the SIM card LIKE I TOLD HIM TO DO ORIGINALLY!!!!! He said not to "belittle" him by asking him to replace the SIM card. I can't believe the condescending belligerent attitude especially since he was completely wrong!!! read more

Customer service here could not get any worse. Rude and condescending. Ive never seen people put so much effort into turning customers away. The 17+ one star reviews speak for themselves. Filed complaints with ATT at the highest level. I have actually heard them talking bad about customers after they leave, laughing at how stupid they are. They don't even care that other customers can hear them! This is stupid on steroids! They talk over the top of customers and will not let them explain problems they are having. There go to answer for everything is call customer service. Please do not make the mistake of buying anything from this store. Trust me, you WILL be sorry if you do. read more

Update I ended up (while I still stood in the store with zero help) ordering the same case that was $50 in the store on amazon for $9.99. Seriously find another location for good customer service. read more

This is a corporate SALES hub. To AT&T sales does not equal service. As another mentioned, they have zero ability to help with fees, issues, or anything else with your account. Word of caution: their reps are commission based. They are not empowered to help you in any way after the sale. If you are getting a FAN discount or any other discount on your account, do not take their word that it will be on there. Don't walk out unless it is showing on your paperwork. They will jam you through for the quick sale, leaving you to fix things with 611. Three visits and three 800 number calls later, I'm set up with AT&T. One day T-Mobile will have better towers so I can switch back. Service is zero at this location. read more

The sales staff at this location is plugged in, very knowledgeable about products and services and always very accommodating. No such thing as a bad question. read more

Joshua seemed relatively new. He was corporate pleasant but wasn't well versed on AT&T products. He spent 55 minutes trying to figure a way to re-bundle the very services we had dropped months previously because AT&T had become complacent and non competitive. We switched to Spectrum for 170/Mo less. All we wanted was an IPhone 8plus. He never asked us if we wanted to compare or shop prices and services for cable bundles. We felt stuck but we didn't want to walk out on him with his mgr standing right behind him. We simply came in for an iPhone 8plus. He did get our phone for us, but seemed much too interested in creating a new cable/phone/WiFi bundle package for us than actually reviewing the Iphone 8's features & benefits. (Which he never actually did)That would've been exactly what we needed. He didn't alert us of a 30$ upgrade charge prior to having us signing the phone agreement. Even though we have 2 active upgrades currently. He could see I wasn't happy about the hidden charge so he said "don't stress about it, just wait until your bill comes and then call them to ask if that 30$ can be waived". Is this service or delegation? It was a total waste of an hour that never needed to happen. If he'd just of asked, we would've gladly told him AGAIN that we were just there for a phone. Instead we were trapped in the store while he was back on his computer, trying to calculate the bundling cost of reconnecting us to all of AT&T services. Again, I left AT&T for specific reasons that didn't seem to get his attention or matter. He wanted us to re-sign into a system we had no interest in rejoining. My wife and I just stood there exchanging eye rolls while he searched and researched a service bundle that I would never have agreed to rejoin ever! All he had to do is ASK. I would not recommend this store! read more

Any issues with your account or device activations beyond simple transactions are met with confusion, delay, and a confusing computer system that the employees barely understand how to use. Spent hours trying to activate a second line for my handicapped mother only to be eventually told she had to come in personally. Some salespeople annoyingly push accessories at you that you don't want and are hard-pressed to take no for an answer. read more

Just a licensed retailer, so they don't have much in the way of products. The salespeople there are very rude and seem angry and annoyed when they have to get up and help someone. Not impressed. read more

Avoid this location at all costs! They focus on closing the deal and then don't follow through on promises made during the sales pitch. Associates are commission based and their Manager made commitments and had no intention of ever proving the credit. Really disappointing from AT&T and if other cellphone service providers had better tower networks I would not have changed to AT&T. If you are with AT&T and need help then find a better store that doesn't make false promises. read more

We ordered at&t bundle and were promised a 22''tv. A gal that was training at another location, and now at the at this location kept telling us that it was being delivered to our home. When the TV never came, I called customer support. Customer support said that the TV was never ordered, and no longer available. My calls have not been returned . Buyer Beware read more

If you want to watch six employees staring at their screens for half an hour with no other customers while they decide whether to help you and never get around to it, this is your place. read more

Just a big ZERO on service. People sitting around like in a coffee shop doing nothing. This is tragic

Absolutely wonderful experience. We are not technical people & Kyle answered every stupid question we had. He never lost his patience with us and he was just a delight and very pleasant. I always put off buying a new phone because of not knowing what I'm doing, but he made the process painless and I was so happy with this experience. Thank you! read more

My review actually pertains to the Body Guard product specifically the screen protector. It is a great product. However, is it the BEST on the market as they claim? I wonder and now I am more willing than ever to test my curiosity because of the reason I give them one star now. It is SO infuriating when you do all the work to register a product into a database in order to get life time replacement for the product only to find out....it isn't that convenient!! I thought that spending 40$ on each of the phones that I purchased with a lifetime warranty was the bomb!! So, I registered the products. The process included info off the box, the receipt and the contract. Yet all this wasn't enough...I loaned my phone to my family member, they dropped it and threw the cover away not knowing the return for a new cover policy. I called BG hoping to get the replacement. After having logged into my membership it became known to me that I needed to send my broken screen. Via email chat I relayed my story to Kedric (sorry, it's not his fault) he said..."sorry mam if you don't have your original receipt, unfortunately we have to charge you x amount of dollars" what a pain!!!! If I knew that you have to practically give birth to get what you signed up for I wouldn't have paid the 40$ (x 4 for each phone.) Save your money time and frustration and get your screen protector from Costco great product same warranty and a heck of a lot easier!!!! read more