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    AT&T Store

    3.0 (2 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    Batteries Plus

    Batteries Plus

    2.9(11 reviews)
    0.5 mi
    $$

    I give it only one star because I couldn't give it less! Went to the store on Airport rd. to get a…read morewarranty on a battery that basically froze and exploded! (Imagine that, in fairbanks alaska?!) It was left in my son's car parked in the yard over the winter and was bought there last year. The battery was less than a year old! I was told that they don't warrant "physically damaged" batteries, only inoperable non-functioning ones. I didn't stay around to debate. Just wanted to be sure everyone steers clear of purchasing car batteries from there knowing that if it cracks and leaks out from freezing because manufacturers, (or possibly remanufactures), over diluting a winter battery with to much water in an arctic environment you are SOL. And for anyone who says it should have been brought inside, well, maybe. But I've parked outside in Fairbanks since I could drive and have never had something like this happen! Imagine someone's disappointment if this happened while their vehicular was parked at the airport and they were returning from a trip. Only to find a non operable car because if their battery.

    Wrote a review on bad experience yesterday. Received a response from a Frank M, stating customer…read moresatisfaction is their goal. No last name or contact I formation. I called the store and they didn't know of Frank M. They did give me Larry Benning's name and number. I called him to discuss the situation. He didn't let me finish was rude and said he had customers waiting. He was not interested in hearing about the failure of the store. So I am writing another review. Frank M if you do care please provide contact information. Poor customer service and rude representatives don't shed a good light on your stores.

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