Nice people, fair pricing and quick turn around. I would highly recommend them!read more

There isn't a lot that jerks at my cold heart, but my kids get me every time. With 3 months left on…read moreour contract, all our phones cracked within days of each other. Coincidence? My daughters phone was the worst. It was pretty bad. Apparently, when you are a teenage girl, your quality of life is connected to your cell phone. We visited AT&T who was no help at all. The phone repair places in the mall wanted too much money. I had seen the sign outside of this place a few weeks earlier and figured we'd check it out. I didnt like the sadness in my little girl's eyes. Like the mall, screen replacement was too much. But they have a decent selection of phones for a reasonable price. We found a nice replacement for a fair price. They even switched the new phone over and transferred her pics, videos, and contacts. They went above and beyond. Super nice, super fast, excellent value. And there is happiness back in my baby girl's eyes.

I walked in and was greeted by a sweet young lady who was really nice but was mainly there as eye…read morecandy. I was then helped by a Jeff bezos lookalike before all the surgery who looked like he could work at nasa with ease although getting laid would be a significant challenge for him.the staff was helpful thoughtful professional and vivacious overall wonderfully spectacular experience.

I have a fine experience buying my iPhone 16 here. I really felt good about the iPhone 16 and I…read moredecided to purchase Apple care. Every time I've gone back to service this phone it has been wildly frustrating. It boils down to the system they use for service. I'm never helped in a timely fashion with a reservation and if you come in as a walk in, forget it. They talk down to you and act like the ridiculous hoops they make you jump through are normal. Recently I waited 2 hours for someone to speak to me and the staff were actively avoiding me when I tried to flag them down. Update; I had to go back again and this time I found out they had skipped the diagnostic tests on my device every time I came in without telling me. If they had just run the test the first time I could have avoided driving back and forth to this location. The staff are overtly rude and incompetent. I saw multiple other customers who were at their wits end. Most recently the guy next to me showed up early for his appointment. No one came to speak to him and then when he finally grabbed someone to check him in they marked him as late and put him at the back of the line to get his screen replaced. Then they told him they had to keep the device over night so he left. No apologies they just play pretend that it's the customers fault. What a nightmare

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

This is a superior shop that not on fixes phones of all sorts but also has the most extreme…read moreprofessionals working for them. I am very glad and satisfied that my iPhone has been covered with the absolute most careful extent. Thank to Nick and the team for their awesome help. Keep up the great work! Dave Kupratis

Incredibly disrespectful and selfish staff members behind the counter not wearing masks. They…read morebarely even looked up from their phones to interact with me and they did not even appear to have masks near by to put on when a customer walked over to the kiosk. Every other store and kiosk I passed had their employees wearing masks, enforcing social distancing, and had hand sanitizer on hand. This is how it should be to promote safety while inside, especially without open windows to provide ventilation. These two selfish guys are standing behind their kiosk in the mall for hours, breathing out, talking, etc., not covering their mouths or noses, with their air particles floating around to other people and which is how the virus is transmitted. Everyone else wearing a mask around them is protecting them, but yet they refused to be considerate of others by wearing a masks to protect customers. The older guy, presumably in charge, responded that "He's the boss" "He doesn't need a mask" and I "shouldn't shop at the mall if it bothers me." This is not how customers should be treated. Every other store employee in the Freehold Mall interacted with genuine kindness and consideration. I'm not sure if this is pure ignorance or actual disregard for the health and safety of other humans, but either way I would absolutely not recommend anyone endangering themselves by utilizing their services. I would give them less then zero stars if I could.

I wanted to take a moment and write this review because of the incredible service I received at…read morethis Verizon Wireless store location. I went to the store to deal with a charging problem with my daughter's iPhone 5. The store manager James MacFarlane greeted me and he immediately began to troubleshoot the issue. After trying several chargers it was determined that there was a problem with the phone itself. He proceeded to inform me about my insurance coverage and actually made the call to the insurance representative on my behalf. He worked with the representative and my daughter will be receiving her new phone in two business days. In addition, James talked me through the instructions via iTunes to back up my daughter's defective phone and how to restore her information when we get the new phone. His caveat was that we could also bring the phone to the store and they would perform the transfer for her. At the same time that we were dealing with the defective phone, James reviewed my account and suggested a few changes that would allow me to purchase a "hot spot" mobile router while lowering my bill so that there wouldn't be any incremental cost (other than an activation charge for the hot spot) in my monthly bill. This solves a commuting issue for me as I work in NYC and this solution will ensure that I have a secure Internet connection for all the devices that I carry (iPhone, iPad and laptop) during the long bus rides. James MacFarlane went above and beyond in servicing not just my initial need for the iPhone, but also to review my account and suggest an additional solution, at no additional cost (by the way, the hot spot came with a rebate for the same price as the device itself, so essentially free). James provides the highest level of service that I as a Verizon customer appreciate. Well Done!

This is THE place to take your computer! Scott, the owner, is a modern day computer whiz kid who…read morecan fix ANY issue overnight! Haven't met anyone like Scott in a while, someone who's in business out of a passion for what he does and his desire to help others. As soon as you meet him you can tell how much he loves computers and loves helping people in general. To say he's knowledgeable is quite an understatement. I wish he could've help me with some of my computer programming classes back in school lol!! For starters he's available 24 hours. Which is great of course. I was able to drop my computer off after work and pick it up after work the next day, very convenient! After dropping it off the first day he called me as planned around 9 o'clock at night to let me know that things were going well. I don't think customer service gets any better than that! Most places would've left the computer on the counter until the next morning. Scott had scans being run all night long so that it will be ready for pick up the next day. I'll also say that he is charging less than any place else I've ever taken a computer to get help, plus I've never gotten it back the next day fixed completely, plus there were no extra charges, hidden fees, etc. Actually he did more than what he said, he launched all my upgrades, he added some free software to help keep my computer virus free, he even installed an app on my computer in case I ever needed his help I could speak with him remotely. These are all free of course. And the computer has been working wonderful since I returned home with it! All problems fixed 100 percent!! How lucky to have a service like this right here in central New Jersey in Freehold. I would drive here to get my computer fixed even if I lived a half hour away. Very, very highly recommended! Spread the word about this incredible computer service, you won't be disappointed!

I inquired recently for my friend who broke her screen on her phone and needed to get it fixed…read more Scott replied immediately, he was so polite, helpful and dare I say "genuine" His rates were very fair and he made himself available. She ultimately didn't get it fixed by NO fault of his. She just doesn't live in the area and had to leave unexpectedly so she needed to handle it another way. I left this review as he even responded to wish her luck and say thank you for inquiring. Real class act who understands how important customer service is. We wish Scott all the best!

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!

Beware of this store and to be honest ATT corporate won't help you after the fact either. They will…read moresell you on extra "free" lines so you can get an early upgrade your phone on your existing lines. You'll end up paying double payment on the your old phone, get charge a premium on the second line, and then won't be able to cancel the extra line unless you pay off the new phone entirely even when you have two lines on the same phone. They'll also add insurance you don't need on all devices even if you have an insurance plan that covers all the phones. Buy beware. This store is SHADY!!!!!

The 2 guys in there were very helpful! They know everything about phones. I told them my issue,…read morethey jumped right on it and now I'm good

Very good experience , recommend owner is very polite and experienced . Honest assessment of any…read moreissues you may have .

Stopped in here on a whim real quickly before they closed to see if they could fix my iPhone. They…read morehad all the right stuff and fixed it in less than 10 minutes. I never asked the price figuring it might be 100.00- it was fixed and back in my hand and it was no where near the hundred bucks is I anticipated.