would leave 0 stars if i could . i came in to trade in a iphone 14 and upgrade to the new 17pro max…read morebut ended up walking out because the service was so bad. Literally considering switching back to at&t

Complete RiP off. Cancelled service on the 3rd…read more They charged until the 24th because that is their policy. Fu** that.

Great customer service. I went in to change my service and ended up getting an I pad and a new I…read morephone for my daughter in my same plan no more money. Today is a good day

Staff was super nice and tried their best to help me get what I want. Even when they didn't have…read morewhat I wanted in stock they looked up other locations that would have them. I would recommend this place because staff was super patient.

Joseph, the current store manager, in Gainesville GA on Dawsonville Hwy - is extremely…read morecondescending and rude. Considering changing carriers because of him. T-Mobile can do better than to have a person as rude as Jospeh as an employee representing their company.

Worst T-Mobile star ever, no acknowledgment when you walk in. And takes forever to get a simple…read morequestion asked, forget getting your Tuesday perk unless you're one of their buddies!

AWESOME ! such a willing and cool group to work with. They made sure I was accommodated to my…read morerequest and customer service was phenomenal. They offer price check as a plus !! if you in the market for some cool speakers or cases COME HERE !

Very disrespectful staff , disgusting way to treat customers broken cellular when you ask for help…read moreto change they say go some else . Terrible I will never recomen this place to no one .

My phone was locked down. I could only make 911 calls. Everyone want me to do a factory reset. I…read morewould have lost all my contacts photos and messages. Ali help me. I had been told by 5 people nothing could be done. He had my phone working in 10 minutes. He was a God send. I was able to save my info.

The customer service in this store is by far one of the best I ever experienced. Their rep's are…read moreextremely friendly but at the same time very professional and very knowledgeable. Vanessa was one of those employees that we make you go back to that store.

The Fix replaced my iPhone 12 mini battery very quickly. He was technically proficient and…read moreexcellent skills. He was very good. Thank you.

(1 Star) I had a…read morevery disappointing experience with this repair shop. I took two phones in for repair--my iPhone 16 Pro Max (broken back glass) and my iPhone 16 Pro (broken camera lens glass). My iPhone 16 Pro Max originally had a gray back panel. The technician working there agreed to repair both phones, so I left them at the shop while I went shopping at Walmart. When I returned, I was shocked to find that they had replaced my gray back panel with a gold one without asking for my permission. They also replaced the camera lens glass on my iPhone 16 Pro with a smaller, incorrect-sized lens glass. When I questioned him, he admitted that he didn't have the correct gray back glass in stock. He told me to come back in two weeks, saying he would have the proper parts by then and would replace them. Trusting his word, I paid the bill and left. Three weeks later, I returned to the shop, only to find that the original technician was no longer there. A new person informed me that the business had been sold and was under new ownership. Despite explaining the entire situation, he refused to help or take any responsibility for the previous repair. I am now left with: * An iPhone 16 Pro Max with the wrong-colored back panel. * An iPhone 16 Pro with an incorrectly sized camera lens glass. This was completely unprofessional. Parts should never be substituted without the customer's knowledge or consent, and customers should not be left with unresolved issues because ownership changed. I would not recommend this shop to anyone. Be very careful before trusting them with your devices.