If one of the young friendly hard-working knowledgeable technicians come out to assist you, you…read morewill get excellent service. However, if the senile angry insulting old man comes out just leave and come back another day.

Since 2008, I have been buying Interstate batteries for ALL my vehicles, usually 2 to 3 every year…read more Since the Decatur location closed years ago, I have to make a special trip and trek to Suwanee, usually an hour drive, minimum. Two weeks ago, I attempted, but Buford Hwy was shut down at a point with no warning. Finally, I had to re-route my trip, arriving at 5:02. Today, I happened to be 20 mins away after a doc appt and took the chance. Well, just ad I got close, there was a wreck right past the exit! 50 mins later, I arrived at the center at 4:54. Quickly grabbed my Jaguar battery and struggled across the lot. A man unlocks the office door to tell me his system is down and proceeded to chastise me for my arrival time. I beseeched him to service me, expressing my exasperation with my latest attempts and how few centers are available. Dan responded impatiently with how he has to be there at 7am, and he would have to pay overtime...workers want to get home to their kids, etc. So, after putting the battery back in my vehicle, I knocked on the office door and asked if he would extend some concession for a future visit. To my surprise, he threw out an insulting 5%!!! "That doesn't even cover taxes." I replied. Clearly Dan did not care nor appreciate my business. I understood about the system being down, but he made NO ATTEMPT at demonstrating that he would like to keep me as a customer. He operated like a government office--'You need us more than we need you, you little nobody'. Although I pulled out the largest battery, I had two more I wanted to swap, but would've been satisfied with servicing one, OR providing an appreciation discount for my next hour long trek. The store hours can use expanding by at least 30 minutes, especially since Metro traffic has swelled and road construction is ongoing, not to mention the usual. I was highly surprised, disappointed and disgusted with Dan's mediocrity for such a highly regarded product. Ms. President

I just used these folks to replace a battery in my iPhone 6. They were prompt, quick, and…read morecourteous. I did schedule an appointment online, and that helped with efficiency. I will definitely use them again. I was referred to them by a neighbor who had a great experience with them as well. Thank you. Robin Patton Cumming, GA

Waited an hour just for them to absolutely butcher my keys and give them back to me in even worst…read morecondition then they were in before with no apology. I feel disrespected and would've been better off never even going into this place

Drove all the way to this location during the hours it said it was open-- with the hours on the…read moredoor and the open sign flashing-- BUT IT WAS CLOSED. The door was locked and there wasn't a soul in sight. I even called the store and it rang 20 times before I gave up. Not sure why they don't want anyone's business but I definitely won't be back.

Went in with two of my wife's watches needing batteries. Came out a very happy customer thanks to…read moreCharles. He took both watches, removed the backs off, found the right battery, replaced the battery and handed me the working watches, all within a few minutes. Thanks for your efficiency and professionalism Charles!