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    AT&T Store

    3.0 (6 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    1 year ago

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    1 year ago

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    4 years ago

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    3 years ago

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    7 years ago

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    5 years ago

    Seth was extremely helpful and looked for the best plan for our family.

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    AT&T Store

    AT&T Store

    1.0(2 reviews)
    2.9 mi

    Avoid this store!!!! I had horrible experience as some other…read morecustomers did in this store. I do not typically leave my reviews online, but Henry Ong provided very awful services. As the store manager, he was not even clear about his iphone inventory and unwilling to check. He showed zero interest in listening. Rather, He was absolutely eager to show his power in his store with very rude attitude and a confrontational mode, rather than serve customers and help ATT build a stronger business. I had to drive 6mins to ATT another store down the road to get my new iphone 16 pro max, whose service was excellent even with many more customers in the store. I guess poor traffic in Henry's store was the testimony of his poor management. I will never visit this store, unless Henry is fired. He is destroying ATT's business.

    Do yourself a favor! Avoid this particular store like a plague! Store manager and some of the staff…read morehave zero interest in what you have to say. The manager is going into a confrontational mode from the first sentence. I came to the store after the AT&T tech support advised me to pick up a replacement SIM card from the store, take it home and activate at my convenience. Instead the store manager attempted to charge me $5.00 for what was supposed to be free with the type of the business discount account I have. Then he finally agreed not to charge me but refused to give it to me unless I activate it at the store. I tried to explain that that was not what I was instructed to do by the tech rep. I asked why what he was telling me was so different from the instructions I received over the chat in the myAT&T app. The store manager said literally: "Every time you talk to someone you will hear a different story!" How is that helpful???? I just lost patience with this and walked away. When back to my car and ordered a SIM from AT&T with the expedited delivery. Will never go back to that store.

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    AT&T Store

    AT&T Store

    1.0(1 review)
    4.4 mi

    I am still plagued by the horrible experience I had at the At&T Store (F&N Shopping Center) back in…read moreAug 2017. The customer service was worse than anything I had ever experienced before. Brandon bantered back and forth with his co-worker and proceeded to engage with another customer all while setting up my new AT&T acct. His inattentiveness resulted in me walking out of the store totally unaware that my cell phone number had been changed. He was supposed to transfer my current number with Consumer Cellular over to At&T, but instead gave me a different phone number WITHOUT TELLING ME. The rest of my day was a disaster as this disruption in callers' ability to actually contact me caused not only me undue distress and problems, but problems for those callers! It was awful! Eventually, by that evening, I figured out that my number had been changed by Brandon. I went back to the AT&T store as soon as it opened the next day. I was met with arrogance instead of ownership of the shoddy customer service as Brandon tried hard to somehow blame Consumer Cellular (who I put on speaker phone to prove that they were not at fault at all) for the mishap. The whole experience was so intolerable that I decided I wanted nothing to do with AT&T and cancelled the acct. As if that aggravating experience wasn't enough, I proceeded to get bill upon bill for the cancelled acct despite many phone calls and online chat sessions in which I was repeatedly assured that the "acct was cancelled" and that "No bill would be generated". Eventually, months later, I got a letter from AT&T telling me to pay the bill or my credit would be damaged...on an acct that was closed within 24 hrs of opening AND in which I rec'd confirmation multiple times that it was cancelled and that I owed nothing. Despite yet another series of phone calls in an attempt to get AT&T to correct the problem of which they assured me they did, I then rec'd a letter from a collections agency. The balance due had gone up with claims I owed Activation Fees on TWO lines! These activation fees were news to me given I had ONE phone and I was told by Brandon that the ONLY fee for opening the acct was $5...NO mention of a $30 activation fee (X 2)! So, with 3 months passing since that brief, awful experience of opening/closing the acct, the situation had only gotten worse. I can't tell you how many times I have been told that "it's been taken care of"..."your acct is closed"..."your balance is $0"...etc. Yet, the ordeal never ends. Just yesterday morning I rec'd an automated message from AT&T telling me that my acct is in jeopardy and that I need to Press 1 to speak to a customer service rep! I hung up in disgust. There are other aggravating aspects to my 24 hr experience with AT&T that would make this already lengthy post even longer, but I will end it here. I am not a complainer by nature and I had no intention of writing a negative review, as a matter of fact, until now had never written a negative review about anything, but that automated message from AT&T yesterday was just the last straw.

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    AT&T Store - mobilephones - Updated June 2026

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