Today I went in to pay my bill and the machine had no paper to print on, so I walk over to this…read moreyoung skinny girl and said your mac , before I can finish my word the young girl raised her hand at my and shushed me away in front of a full store of people !! very disrespectful and unprofessional service!! I called in and complained about her customer service to corporate!! Verizon store 4407 concord pike at 12:53 pm!! on sept. 17 , 2025!! I hope something is done about this disrespectful attitude. I was beyond angry! I had to walk out after that so I didn't make a scene! next time I won't be so nice! these people need training!!

I was trying to order a new phone & line online and for some reason could never see what the actual…read moredifference was in my bill so I popped into this store. Kyle greeted me as soon as I walked in. I explained my situation and he could see in the system that my order was pending. He and his manager couldn't clear it so he had their cancellation specialists call me and we cleared it in minutes. He then ran me through purchasing a new line and phone and could give me the cost difference immediately. I was out of this location in less than 30 minutes with my issues resolved, an additional phone line, and brand new phone in hand. Highly recommend Kyle. Thank you!

Lisa at Verizon Paoli was great. She solved a problem with my phone that I had tried to get…read moreresolved with two other companies and 4 individuals over three days. She kept at it and was creative in her approach and I am so happy to have the issue resolved.

My husband and I tried to buy phones at this store. We also wanted to open a new account because we…read morewere both previously on our families' phone plans. It was a little sketchy walking in because we did not expect the store to be so small and there were no customers on a Saturday afternoon. There were not many products either. The man helping us gave us an issue because of our "sudden" switch for phone plans. He also asked for a physical copy of our social security card and previous W2, which I did not think we had to show to get a new phone plan. He called someone on their phone and then she gave us an issue about it, so we just ended up walking out. I'm glad we did because we reached out to another larger Verizon store and they said we definitely should not be giving them our social security card and W2 form. Do not go here for anything!

1 star. Frauds/liars running this store. The upgrade and pricing I was promised when switching from…read moreAT&T were not honored. Add-ons like hotspot were turned on despite me explicitly declining them, and my account shows the "free" phone is not free and must be paid off. My first bill was higher than expected and I'm still working with support to fix charges that shouldn't be there. I recommend getting every detail in writing (plan, features, promotions, and device credits) before you sign--because what I was told in-store didn't match what I was billed.

Absolutely horrible customer service. I almost never leave…read morereviews but felt compelled to. I went to this store after Verizon made a mistake porting a phone to my new Verizon Account. All I needed was a SIM card and some assistance getting the phone to work on a workday. Manager and employees were dismissive, unhelpful and rude. They acted bothered with an attitude the MOMENT I walked in the store / I calmly explained that my phone was being ported to Verizon and something had happened and made my phone not work during a work day. They could not have cared any less about my predicament nor took any interest in solving it. The lady I spoke to at the store told me to "call Verizon" - which I did from the store. When Verizon tech support got on the phone - they asked me to hand the phone to the representative in the store so they could explain the error the store said it was seeing. The woman actually told me she couldnt talk to Verizon tech support and that she knew nothing about my account. THE STORE ACTUALLY TOLD ME THEY WOULD NOT TALK TO THEIR OWN COMPANY TECH SUPPORT. I walked out while still talking to the Verizon tech support person on the phone - and drove to the the Verizon store in Exton at: 146 Eagleview Boulevard, Exton, PA, 19341 The manager John immediately interfaced with the Verizon tech support person (who stayed with me on the phone during the entire drive over) and immediately figured out how to solve the problem and my phone was back on. I recommend going to the Exton Verizon store and asking for John and avoiding the Downingtown store completely. I almost left Verizon and went back to T-Mobile over this. Tech support on the phone and John in the Exton store saved a customer with 5 lines. And he mae a sale for a new phone while at it.

I walked in with a phone problem and the lady who help me was very patient and knowledgeable of the…read moresituation! I don't know how she did it, but she had my phone up and running unless than 9 minutes! I was so excited and happy. Every time I come here customer service is excellent! Plus their prices are beyond reasonable! I have an IPhone 14 Pro plus an IPad and my service is under $50 dollars! They are just as good as any other carrier that charges over $100 dollars per month! I'm sticking with Boost mobile! Thank you Boost for your low prices, great service and excellent customer care!

Good helpful store. Good phone & phone extras, but Higher Price, then Best Buy. Best Buy line…read morecharge per phone is $10. less & not working on or for Commission. I was told one price when looking & buying my phones and charged higher prices all said and done. I did ask specific questions about price(s), plans etc. I did have an AT&T plan for years and switched. Again pricing ends up higher than Told. I believe I was deceived and or lied to as I asked all specific questions. Not the first time I heard this as they work on Commission, but first time it happened to me.Both offer good service. Wider variety at Best Buy. Just beware of All pricing for Everything. Write down what price you are given if dealing with this AT&T store. I did. When I went back the next day after buying and reviewed the emailed Charges/Bill I was given three different people,Associates. All not worried about $30, $40 & 50 more a month. Careful

I interrupted an employee UNO game when I arrived. Thought an empty store would have been a good…read morething. Not in this case. No effort made.

I went the store today to get help with my phone. I knew my problem was a simple fix but I just…read morecouldn't figure it out. Greg helped me and in two minutes, I was on my way. I appreciated that he was so respectful while I was so embarrassed that I couldn't fix my own phone. Great service once again.

Started out bad but the representative turned my visit around to a more positive review. This store…read moreneeds more salespeople.

worst store experience -though the phones are pretty handy…read moreBut no communication had phones sitting at desk for days They did not trust me when I came to pick up phones. quick to get my money no interest in sharing phone plans with customers did not get discount for switching providers or pay off bill Seems very disorganized which is not fair business practice. I am available if you need a day of training to how to work better with customers.

Dexter and Thomas are superstars and were a breath of fresh air compared to the other local AT&T…read morestore. They were kind, professional, very knowledgable and, best of all, fixed the MAJOR problem created by the other AT&T store that cost me a lot of aggravation and 1.5 days without a phone and time off work to rectify when the other store didn't care at ALL that they had created such a nightmare. They were a pleasure to work with and I appreciate their concern and effort on my behalf.