Louis really the man. Quick service, very knowledgeable on his information about how the phone…read moreworks and allowed time for any questions. Anyone coming to the store please ask for Lou he will take care of you!!!

Before even walking in the door, you might consider reading this…read more.. - We brought our old phones to Manager Lou for a trade-in on a new line promotion, after being told over the phone that the new phones we wanted to buy were in the store. And then... - 1) Lou started by activating our T-Mobile transfer PIN, and only AFTER doing that, he said the new phones weren't actually in the store but in a UPS truck just down the road at the mall (Lou said he knew the driver), and he expected to have them within an hour or two - 2) With the transfer PIN activated, we thought we were stuck so we didn't stop him from continuing to set up Verizon lines on our old phones. I only later learned that I might have been able to halt the transfer without losing my T-Mobile service, even after the transfer PIN was activated, by asking Lou to hand me back my phone and checking my texts from T-Mobile. - 3) 3 days later, the new phones were STILL nowhere to be seen, yet Lou was STILL claiming they were en route in a UPS truck. - 4) He set up our lines with expensive add-ons THAT WE NEVER REQUESTED. - 5) He set them up in a way that Verizon's telesales people said made us ineligible for the new phone promotion that brought us in in the first place (because 1 - some of the lines were set up with conflicting promotions, and 2 - the lines were initialized on our old phones). Even if Lou had a way around these restrictions (doubtful per the telesales reps), and the phones were truly en route (hahaha) and available to us within two days (the remaining window for the promotion), and Lou just wanted to prevent us from buying the new phones from telesales or elsewhere and losing his commission, he never disclosed the odd combination of add-ons and promotions he added to our account. I only saw the whole picture because I found a way to set up the Verizon App without using my PIN, which the App didn't recognize (see #8 below). - 6) Because the website claims cancellation within 3 days would mean a waiver of our line activation charges and Lou had completely lost our trust, we cancelled on day 3. - 7) Thanks partly to Lou's trickery and partly to Verizon's tactics for duping people into overpaying, the website produced a link for us to pay a "final bill" in an amount of over $300 more than what we should have paid. - 8) Because we had canceled the service and Lou DID NOT SET UP THE ACCOUNT WITH THE CUSTOMER PIN WE ASKED HIM TO USE, our account was locked and COULD NOT BE OPENED BY THE REPS IN VERIZON'S CALL CENTER. - 9) It took about a dozen calls to customer service and three LONG trips to a "corporate" Verizon store (Lou is independent not corporate) before a store rep and a phone center rep came up with a way they could work together to unlock the account and apply some credits, but the account is such a mess that 14 days after Lou scammed us the website STILL SHOWS I OWE OVER $100 MORE THAN WHAT I SHOULD BE PAYING AND THAT MY PAYMENT IS OVERDUE. That's despite every rep who's listened to what happened telling me I should only owe an insignificant, prorated amount for 3 days of service. - 10) If you can find the tiny link to Verizon's regulatory disclosures on its website, you'll find its "Unlimited Welcome" line's "additional charges" include four "provider monthly fees" totaling $5.11/mo. These are discretionary revenue-boosters or "junk" fees NOT INCLUDED in the advertised monthly line charges. But in fact, my Welcome line bill included monthly amounts for the same four fees totaling $11.09, $11.55 and $11.55 for my three lines, MORE THAN TWICE THE DISCLOSED AMOUNTS. Responsibility for the hidden, excess fees could lie with Verizon corporate and not Lou's particular store, but either way they're unacceptable. - 11) For context, both T-Mobile and Consumer Cellular include all taxes and fees in their advertised prices, so even before the excess, undisclosed amounts, consumers should adjust Verizon's prices upwards when comparing them with its competitors' prices. - 12) To end on a positive note, most of the Verizon reps who tried to help reduce my final bill (those at the call center and those at the corporate store on Dekalb Pike) were extremely helpful, and I only have good things to say about the Dekalb Pike reps.

I cannot say enough how helpful Chuck and his entire team was during my most important time of…read moreneed. I am an existing customer and went into the store in need of help exporting my contacts for work. I didnt need a new phone and wasnt making a purchase, but Chuck took the time to take care of me, while helping other customers, being very patient with me and was able to help me export 1,000 contacts from outlook to me gmail account. I will never go to another store and will always be a Verizon customer. Huge thanks to Chuck and his entire team!

Amazing experience! Best Verizon trip I've ever made. Was really scared to switch my phone because…read moreI thought I'd lose my photos. They made it really easy! Chuck broke it all down so I could understand and he made sure ALL my information was transferred. Thank you!

I was stunned at 6pm on the 3rd of July by this store in the best way. After an hour on the phone…read morewith Verizon after upgrading they couldn't manage to get my new phone to connect to the network. Within 10 minutes of talking to Mariah and Silver, they were on the phone escalating it to get it fixed. Do yourself a favor and avoid calling customer support and go visit the personable employees at Verizon in Lionville. Those two turned my night around and saved me from having no phone on the 4th. Thanks a bunch; these are the employees that need to be lifted up to run stores!

Best experience ever. I hate when I have to upgrade my phone but they made it seamless. They…read morepre-ordered my phone, called to let me know it was there, did the transfer for me, directed me to a better plan with a discount, and sent in my trade in. They answered all of my questions and treated me like family. Huge shout out to Dave, Davonte, and Cirque Du Soleil guy for going the extra mile and helping me. Thank you so much.

They have been an excellent business partner for 20 years! They are very knowledgeable in…read moreresolving and maintaining network infrastructure for small businesses.

I have been working with Sri and Biz Tech Helpers for over 15 years. They have helped me from…read morecomputer fixes, assisted in buying and setting up a new computer and many other different issues. I have almost always found them to be able to resolve my issue within one phone call. I am not sure if their prices are in line with other similar companies. However, I have almost 100% faith in their abilities, which gives me peace of mind. I would recommend for someone who does a lot with the home pc and is not savy or someone with a business who is looking to export their IT needs.

Service is terrible. Turnover is huge It's a revolving door…read more Trying to fix THEIR problems Became my problem I don't need to spend my (golden years) in a internet store I loved Comcast, I don't love Xfinity Again big business destroyed service that We have every right to expect

I had the privilege of working with the manager Ms Ramiya. She had to juggle quite a few things…read moreincluding working with me to get my new phone started. Through it all she handled herself gracefully. She even encountered a very rude customer at the same time making me feel like she was still here with me. Having been a Manager myself I can tell you firsthand it's not easy. You need patience and if you want to be a good Manager you have to display kindness to your customers and staff. For what I can see (and I was there for 3hrs, not because of them but because I had an old phone that hasn't been backed up since I got it) Ms Ramiya had both.

Dropped my expensive Samsung phone and the screen cracked. Phone wouldn't turn on so I was thinking…read morethe worst. Upon researching repair places, I found CPR just up the road. They took my phone on the spot knew what it needed just by looking at the it. Luckily, it only needed the glass screen replaced with OEM glass. Phone is back in action three hours later, and this girl is a happy client. Thanks to Nate for the fix and Jason for his friendly customer service upon initial call upon pick up. Glad I found your repair store.

They said my phone was unfixable but they would look at it for $60 and it would take 2-3 days. Went…read moreto place in down on market st called On The Go Mobile and it was fixed it 15 minutes

The manager Scott is rude and disrespectful towards…read morecustomers. My father went in a couple days ago to get a screen protector put on his phone and after 2 days the screen cracked. He went to get it replaced and was told that it was my father's fault. Scott would not replace the screen. My dad is elderly and on a fixed income, so my dad was upset that being a longtime Verizon customer that the manager wouldn't help him. Scott told him to get the "f*ck out of his store" and that he hates dealing with my dads "kind". Really?! Great way of being professional Verizon and having this guy represent your company. My family and friends will tell everyone we know how my father was treated and will be filling a formal complaint. Don't go to this store!!!!!!

Hours are not accurate listed on site. Hours posted on window were for June, it's July 20th. and…read morethe guy who was there told me it would take over an hour to switch 1 line from ATT to Verizon and that he had a family to go home to and wasn't going to stay late for me. Meanwhile the promo to switch ends tomorrow. And as soon as I left he locked the doors even though he's supposed to be open for 25 more mins. Hope Verizon knows who they have out here supporting their bottom line.

The tech wizards at uBreakiFix by Asurion at Gateway/Swedesford Road are the real deal. Been here…read morefor two issues, both of which the nearby big-box tech and office supply store (which sold me these two laptops, and is supposed to cover tech issues) had no effing idea how to fix. Big Box says: "You'll have to buy a new computer." uBreakiFix by Asurion says: "We don't like to give up." So, now: Two great results; two back-to-work laptops! Dang, people, you are awesome. Bye bye, Big Box. Next time I will get tech coverage with uBreakiFix by Asurion in the first place.

I came in with my husband to get his phone fixed. We didn't know what to expect but had such a…read moregreat experience! We were greeted quickly with prompt diagnosis of the phone's problem. We were told that if the fix didn't solve the problem, that we wouldn't be charged for the first attempt to fix. Luckily, the first fix was what was needed, so we were in and out in about 15 minutes! Service was so friendly with expert advice. I would absolutely return next time I have a tech issue!