Love the design of their shop (I'm a designer). Location is good. I think his name was Jeremy or…read moreJustin. Anyway, he was really nice and he helped me with a quick fix. My laptop acted up out of nowhere and I just Googled and found Skinny's so I grabbed it and ran over. I didn't even call. I just went over there. He helped me and fixed it right away. This is the place I'm going to for my computer for now on.

I cracked my phone in August and went to get it fixed at a local store. The next week I dropped it…read moreand it cracked pretty badly. I was upset because I paid $150 for them to replace my cracked screen with a cheap poor quality screen. My phone had been cracked for the past two months when I dropped It again and I was completely unable to use my phone. I took it to Skinny's and it took about 45 minutes to fix my screen. I believe it cost around $170. I knew they would do quality work, so I had no problem paying the price. I can definitely tell the difference in the quality of my screen. The shop was very nice and very clean! Highly recommend!

Brought my dad here after he was fed up with the other AT&T in town not being able to troubleshoot…read morehis phone. This location was able to quickly conclude that his phone was defective and instead of telling him to just call a 1-800 number for replacement, they took care of it in-house and sent it off themselves. Wow, imagine that (I'm looking at you - AT&T on Stan Schlueter). (#2)

Worst AT&T store I've ever visited. I asked for help removing insurance on my account and was told…read moreto use the app. I stood there for five minutes looking for it, and when I admitted I couldn't find it, they nonchalantly said, "Okay, have a nice day." Terrible Service

BEWARE BEWARE BEWARE would give zero stars he was suppose to replace just the screen on an iPhone x…read morethat everything was working except the screen has some cracks that we just wanted repaired and he disconnected the Bluetooth and the WiFi now can't even get them to turn on at all much less search for anything THIS IS THE SECOND TIME HE HAS DONE THIS TWO SEPARATE PHONES HORRIBLE CUSTOMER SERVICE after he disconnects your bluetooth and WiFi he just tells you that you have a motherboard issue which is a lie BEWARE BEWARE BEWARE

Prices are absolutely insanely high I called a few other places and they are literally half priceread more

BUYER BEWARE: DO NOT, I repeat, DO NOT GO TO THIS…read moreLOCATION!!! This is not a Verizon store. It is Cellular Sales of Texas, LLC. What that means is that although they are authorized to sell Verizon products, they are not held to the same standards and no formal complaint regarding Cellular Sales of Texas, LCC, can be made with Verizon. We got scammed by the courteous salesman. He added additional fees and charges solely for his commission. We are screwed with the contract we signed as well as with our cell phone purchases. I would advise you steer clear of this establishment and save yourselves the money and the frustration.

Good service. Helped me with what I needed and kept my bill at the same price.read more

dont ever shop at this store!! manager was a jerk and associate overcharged me and its all about…read moresales!!! they didnt care, took advantage of senior. i will never shop again at Cricket because calling support didnt help me get my money back either. lost almost $600 switched to Spectrum.

Worst customer service out of ANY Cricket Store I have EVER had. On Good Friday Killeen Texas…read moreStore on Rancier. Customer Service soooooo. BAD I'm no longer going to use Cricket and going back to Spectrum. They need to ditch that very uneducated untrained 'girk' answering the phone and supposedly working there today. BIG 0 for them!!!!!!

After being told that it would be about 15 Minutes to be…read morehelped, and waiting 45 minutes I walked out. But that's not why I'm giving one star. I am giving one star due to the associate taking personal phone calls, and had no sense of urgency. In my opinion it is rude to take personal calls while helping a customer. On top of that the last thing I wanted to hear you talking to your husband on the phone about is feeding your pet snake.

I would drive to Temple, Harker Heights or Belton or anywhere else before visiting this particular…read morestore. They have one person working in the evenings, when everybody else is off work and I was told the better hours or to come are during the day, of course, while everybody else is working. There are 128,000 people in Killeen, +36,000 soldiers and their families and they have one person working in the evening at this store! When you walk in you're left standing in the middle of the store with nobody paying absolutely any attention to you until you get the attention of the one person there, an then finally he says, I'll get you checked in, only after I asked him if I was supposed to check in. Finally, he went around to everybody and started checking them in, regardless as to what order the people came in the door. I, also like the person who left the message before me, walked out! And I went one step further and called AT&T and talked to someone about this store. AT&T actually gave me a $23.00 discount off my bill for my troubles! That was pretty cool of them!

Props to these guys for several reasons!…read more I cracked my iPhone screen and was looking at either paying over $300 for Apple to replace it, or just making an excuse to buy a new phone. Not crazy about either price, but def not crazy about the price of a new phone at over $1K. Who has that to just throw around, amiright?! So, knowing third party repair places can offer better deals, I checked these guys out, and here's where the reasons for the props come in: First, No appointment needed! Just come on in and they can get it done. So much less stress than wandering to an Apple Store after making an appointment online, waiting for an advisor...OMG, I'm getting so bored just writing that that I want to take a stress nap. Second, two repair options, and both are under $200!! Let's see... almost $400 or...less than $300...no brainer. Sure, it's not an "official" Apple repair, but, whatever...it's not like I have a new model phone still under warranty, and the screen seems just fine after I got it back and tapped my grubby fingers all over it to write this review. Third, repair time was UNDER AN HOUR!!! Try to get an oil change in that amount of time! With Apple I'd be looking at *hopefully* at best, same day. At worst...days later getting my phone back. I don't know about you, and I'm slightly ashamed to admit this, but my phone is like the third arm that I wasn't born with but eventually got, and so it goes everywhere with me. Almost. But it's greatly missed when it's not on me, and I feel like a kid lost in the woods--how can I navigate with my GPS?!?, I don't know what lunch places are around although I've lived here for 15 years!!!, how do I call my family?!? Their numbers are ON MY PHONE, not in my head!!! Ok, those were extending the truth a bit, but you get the idea and can relate. Moral of the story is that if your phone breaks, give these guys a try. They're definitely a good option to consider.

They got my iPhone screen replaced in short time, Very…read moreprofessional and courteous, when I break the screen next time they will be my voice to replace again.

To everyone who had a bad experience with Cricket at the W. Rancier location next door to Boost, I…read morewant to apologize. We are under new management and our new team is eager to please you, our customers. In addition to our special team of bilingual sales advocates, we have some amazing deals on phones right now, like an iPhone for $30 of a Samsung Galaxy for free. Stop by today and visit with Tiffani, Diane, Kenia and Joyce and enjoy a whole new shopping experience.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Killeen store today.

Stopped by this T-Mobile today planning to buy a new phone. One employee was helping someone, and…read moreanother was with a customer. The one I thought might help me didn't even finish with her customer she just got up, hugged them (pretty clear it was a friend or family member), and went straight to help another family she seemed to know. Never said hi, never acknowledged me, nothing. I stood there for about ten minutes just waiting. I'm not trying to be a difficult customer, but a simple "I'll be right with you" goes a long way. Ended up leaving and taking my business to AT&T

Worst customer service ever. walked in and stood around for 15 minutes before someone greeted me…read morethen at the counter watched the employee text on her phone for 7 minutes only for her to walk away without saying anything. then she said she couldn't help me I had to call in. called in and was told they could've done it at the store. incompetent and lazy