Jessica is one of a kind, and the type of employee any company wishes they had. Boost is lucky to…read morehave her. She stayed past her shift to help the last couple people who walked in around 5:30p.m. and stayed until she finished assisting both customers. They closed at 6:00 and we were there till 6:30. She was knowledgeable polite and patient. She truly wanted to get us taken care of without closing the store. Thank you Jessica for all you did.

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

My wife and I went to your store for some technical assistance on our new phones. Dom, the…read moreassistant manager at the store convinced us to let him return our old phones to AT&T. He said they would go out that night, however only my wife's phone was returned and the store has no record of receiving my phone. The device is now missing and Dom did not return provide us with our receipts. Apparently this is not the first time customers have experienced problems and questionable procedures from Dom. He also wiped our phones, but now I am concerned that may not have been done. My wife and I don't understand why Dom is still employed and interacting with customers.

James is an excellent manager at AT&T. He was attentive, informative, and got me in and out as…read morequick as possible. I had been to other stores in the area, and had been disappointed with the lack of customer service. It was refreshing to be taken care of and have my needs fully met with a new line. Definitely will be coming back for my future visits!

My husband and I have been long time customers of AT&T. We recently stopped in this location to…read moreupgrade our phones. We had stopped at Verizon beforehand, just to see what kind of deals they had going on. We were told that we would receive $400+ each to trade in our current phones. The guy at AT&T immediately asked if we were already AT&T customers. When we said we were and just wanted to upgrade our phones, he seemed to lose any interest in helping us. He told me that my phone would not be worth anything as a trade-in. I asked how it could be worth $400 at Verizon and nothing here. His response was, "I'm not going to try to compete. You're not a new customer that I would be signing up. So, there is nothing in it for me and it makes no difference to me whether you remain a customer or go somewhere else." WOW... All he had to say is, "That is pretty competitive and, unfortunately, we can't compete with that offer." Needless to say, we switched to Verizon.

I took over a business in Nov 2019 and transferred the account to me. Found a MUCH better deal with…read moreright away and ported my number and service. During the November transfer and recent cancellation, no one from AT&T ever mentioned a certain time frame I must stay with them or an extreme $250 early termination fee (even with the 2 hr call to transfer the service to my name). This is ridiculous and if it's not waived, I will never do business with AT&T again. Trying to get a hold of someone at AT&T with common sense is impossible. Even when I dropped off my equipment at UPS, the UPS worker said "Keep your receipt b/c AT&T WILL TRY AND CHARGE YOU saying you didn't turn in the equipment" What a terrible reputation!

We received very helpful service from the South Lyon Store. We bought a new phone yesterday and…read morehad everything explained so we could change our plan and save money. Thanks! Cindy B

I don't usually write reviews of my purchase experiences, however, after the horrific experience…read morethat I had at the Victra/Verizon store on Pontiac Trail in South Lyon, I feel that I need to warn other potential customers. Based on the number of one-star reviews, I am not the only one that has had a bad experience at this store. On May 5th I went to the Victra/Verizon store on Pontiac Trail in South Lyon to inquire about a new phone to replace my Samsung Galaxy S9. The salesperson convinced me to purchase a new Samsung Galaxy S26. He printed out a quote for the new phone and service that was very close to my currently monthly bill ($120/month). With an initial payment of $274, he would transfer all the information from my old phone to the new phone and would have it ready in about an hour. However, when I got home later that day, I had several emails from Verizon that stated my new monthly fee was going to be $160/month. The next morning (May 6th), I called the store and left a message for the salesperson to call me back so I could understand the discrepancy. He never returned my call. On May 7th, I went back to the store to discuss the difference between what he quoted me and what Verizon showed in my account. He assured me that the difference was because Verizon had not yet applied the promotional discounts. On May 9th, I received another email from Verizon that showed that my new monthly bill would be as much as $170. I called Verizon customer service and spoke to Fae to understand what was going on. She walked me through the bill estimate line by line and explained each and every charge. Below is a list of changes that we made to my account: 1. The Victra salesperson gave me a 5G internet router and told me that all I needed to do was simply replace my old 4G router and that I would get better service for free. However, when I contacted Verizon they told me 5G internet and router were going to be an additional $25/month charge on top of the 4G service that I currently have. Therefore, I cancelled the 5G service and was instructed to return the router to the nearest UPS store. 2. The Victra salesperson signed me up for Cloud storage which I didn't want or request. I cancelled the Cloud storage saving me $7/month. 3. The Victra salesperson also signed me up for Verizon protection which I didn't want or request. I cancelled the Verizon protection saving me $19/month. 4. The Victra salesperson told me that the second phone line/number was free as part of a promotion. Verizon was going to charge me $55/month. I cancelled the second line. By the time the Verizon customer service representative corrected all his mistakes, my monthly fee for the new phone and service is going to be $61/month. On top of everything above, they sold me a charger (which I did not need or request) for my new phone for $37. I have several charges for my old phone that work just fine and I can buy them from Amazon for $10 each. If you want to make sure that you are getting the best deal call or visit a true Verizon store and go through your bill line by line to make sure that you are not being charged for extras that you don't want or need. Bottom line: DO NOT BUY A PHONE OR ANYTHING FROM VICTRA.

I turned in WiFi modem at the store in Oct before I moved to Texas and disconnected my service…read morewhile I was sitting with the sale associate handed him the equipment and watched him take it back to there back room and I am still being charged for this equipment I have made 4 phone calls to Verizon and keep being assured it's all solved and I won't have to call again I am currently on hold again for the 5th time the last time I called the told me I needed to go back to the store where I turned it in 1800 miles away! Customer service at Verizon is terrible

Place is absolutely garbage. Do not go here, go somewhere else. Everyone ignores you unless they…read morecan sell you somethin. Bought a brand new phone, went back there because the charging port didn't work. The manager just walked around not helping anyone and playing on his phone. I promise you, I never do review. Go somewhere else!!!!