I turned in WiFi modem at the store in Oct before I moved to Texas and disconnected my service…read morewhile I was sitting with the sale associate handed him the equipment and watched him take it back to there back room and I am still being charged for this equipment I have made 4 phone calls to Verizon and keep being assured it's all solved and I won't have to call again I am currently on hold again for the 5th time the last time I called the told me I needed to go back to the store where I turned it in 1800 miles away! Customer service at Verizon is terrible

Place is absolutely garbage. Do not go here, go somewhere else. Everyone ignores you unless they…read morecan sell you somethin. Bought a brand new phone, went back there because the charging port didn't work. The manager just walked around not helping anyone and playing on his phone. I promise you, I never do review. Go somewhere else!!!!

I was in this store yesterday and Joshua helped me Went in…read moreto purchase new Samsung phone. Joshua was extremely knowledgeable and helped with selection. He expertly transferred everything from my old phone and at my request he wiped the old phone and transferred my wife's number to it. He reviewed our account and pointed out where we could save $100 per month. He took cues from our conversation to up sell softly on items that were important. Even though he had never done it he installed and configured a Delphi Connect in my car. By far the best experience I've ever had in a Verizon store. Kudos to Joshua and to Tim and Lindsay who helped.

Extremely disappointed. I was pressured by the sales people at this location to purchase a Droid…read moreTurbo. I hate this phone. They discouraged me from returning in last week. Now I am outside the 14 day return period and will not do anything to help me. #byeverizon #hellosprint

I don't usually write reviews of my purchase experiences, however, after the horrific experience…read morethat I had at the Victra/Verizon store on Pontiac Trail in South Lyon, I feel that I need to warn other potential customers. Based on the number of one-star reviews, I am not the only one that has had a bad experience at this store. On May 5th I went to the Victra/Verizon store on Pontiac Trail in South Lyon to inquire about a new phone to replace my Samsung Galaxy S9. The salesperson convinced me to purchase a new Samsung Galaxy S26. He printed out a quote for the new phone and service that was very close to my currently monthly bill ($120/month). With an initial payment of $274, he would transfer all the information from my old phone to the new phone and would have it ready in about an hour. However, when I got home later that day, I had several emails from Verizon that stated my new monthly fee was going to be $160/month. The next morning (May 6th), I called the store and left a message for the salesperson to call me back so I could understand the discrepancy. He never returned my call. On May 7th, I went back to the store to discuss the difference between what he quoted me and what Verizon showed in my account. He assured me that the difference was because Verizon had not yet applied the promotional discounts. On May 9th, I received another email from Verizon that showed that my new monthly bill would be as much as $170. I called Verizon customer service and spoke to Fae to understand what was going on. She walked me through the bill estimate line by line and explained each and every charge. Below is a list of changes that we made to my account: 1. The Victra salesperson gave me a 5G internet router and told me that all I needed to do was simply replace my old 4G router and that I would get better service for free. However, when I contacted Verizon they told me 5G internet and router were going to be an additional $25/month charge on top of the 4G service that I currently have. Therefore, I cancelled the 5G service and was instructed to return the router to the nearest UPS store. 2. The Victra salesperson signed me up for Cloud storage which I didn't want or request. I cancelled the Cloud storage saving me $7/month. 3. The Victra salesperson also signed me up for Verizon protection which I didn't want or request. I cancelled the Verizon protection saving me $19/month. 4. The Victra salesperson told me that the second phone line/number was free as part of a promotion. Verizon was going to charge me $55/month. I cancelled the second line. By the time the Verizon customer service representative corrected all his mistakes, my monthly fee for the new phone and service is going to be $61/month. On top of everything above, they sold me a charger (which I did not need or request) for my new phone for $37. I have several charges for my old phone that work just fine and I can buy them from Amazon for $10 each. If you want to make sure that you are getting the best deal call or visit a true Verizon store and go through your bill line by line to make sure that you are not being charged for extras that you don't want or need. Bottom line: DO NOT BUY A PHONE OR ANYTHING FROM VICTRA.

We received very helpful service from the South Lyon Store. We bought a new phone yesterday and…read morehad everything explained so we could change our plan and save money. Thanks! Cindy B

We were looking to upgrade one verizon phone and add a line with a second new phone. After being…read moreunderwhelmed at the Brighton location and not having any better luck with verizon over the phone, we tried this location and got great service and help. Note the location has moved across Grand river from where the map currently shows it.

Awful service and lies. Bought a new phone last week and was told I would get a credit up front…read morebefore purchasing. Once phone was already 100% set up I was informed I would not be getting the credit. I decided to forgive the mistake the employee had made because the phone was already set up at this point and I wasted two hours of my time. They sold me a liquid glass protector with it. One week later my phone connection doesn't work and there is a scratch on the glass they applied and failed to tell me about the warranty for (also did not give me the box and threw it away with warranty information.) I came to the store and they would not do anything about the mistakes they made or the phone connection issues. Manager did not even come over to try and help. Spend your time and money elsewhere

Waited 30 minutes to get started after the first 25 to even to talk to anyone the "sales rep" was…read moreon the phone with other customers while trying to setup a phone, wrote himself a review and said his job relies on it. These guys are a joke.

Worst customer service experience I have ever had. I walked into the store, was not greeted and…read morethen proceeded to wait 25 minutes. An elderly woman walks in at the 25 minute mark, is there for 5 minutes and the sales rep sees her first, stating "she has an appointment." I then proceed to wait another 20 minutes (yes, I was there first and got to wait until she was done with her "appointment"). I waited a total of 45 minutes to then be told they don't even have the phone in stock and it would "take a few weeks" to order. Maybe they should have led with that when I walked in. This Verizon location has ZERO regard for your time, money, or loyalty. I have been with Verizon for 22.5 years (since I turned 16 and got my first phone), however, today's experience has inspired me to find a new provider. I have never been so disappointed in a business as I was today. The 2 men in the store had zero regard for my wait time and saw no issue with allowing someone who entered the store almost a half an hour after me to be seen first, which then doubled my wait time and I didn't even end up with a phone. Absolutely outrageous and unprofessional.

WARNING: DO NOT TRUST THIS STORE - Deceptive, Unprofessional, and Dishonest…read more I've been a loyal Verizon customer for over 10 years--but after my experience at the Verizon store in Milford, MI, I will be switching providers entirely. I traded in three phones at this location, all of which were physically handed over to store employees and left in their possession. I was told these would be mailed out and that I would receive trade-in credits toward my three new phones. Fast forward several months: no credits, no phones, and no accountability. All three devices were apparently "lost"--and I'm left footing a dramatically higher bill. To make matters worse, I was blatantly lied to about a watch promotion--something I later found out didn't even exist the way it was pitched. These salespeople will say anything to close a deal. They're unprofessional, dishonest, and deceptive. Trying to get answers has been a nightmare. Milford residents, beware. Save yourself the stress and go anywhere else. This store is a disaster and a disgrace to the Verizon brand

If I could leave 0 I would. I bought 2 new phones and then was told since we are a biz account that…read morewe get some kind of business router for free. They did not tell us that it would be adding an additional line to our account. Went back within the 30 days to cancel and return and was told things were taken care of. Well verizon did not honor it and the store owner and manager are now not answering my calls to help me resolve something I never asked for. The scam on this is garbage and the quality they put into the guest service is even worse. Being in this community i recommended taking a small drive else where to seek help.

Back in July 2024, when I was visiting my elderly mother in MI, she mentioned that her Apple Watch…read morewas needing a new battery. This place is right near my brother's house, so we took the watch to this place.. (yeah, I know, we should have taken it to the Apple Store) Almost four months later after lots of excuses for the delays, my brother goes to pick up the watch and it's BROKEN, band put on upside down. won't power on...My brother asks for a refund of the 95 bucks that he paid. They refunded us 69.21!! So if you are looking for a long wait, some feeble excuses, glaring incompetence and a complete lack of responsibility (Remember that old fashioned custom of apologizing for a mistake?) this is your place!

We brought my wife's iPhone in for a screen replacement, and initially had wonderful service in…read morewhich it was repaired promptly and with a discount. Unfortunately, the replacement screen was faulty and had to be brought back approximately six weeks later. We were initially told the repair would be covered under warranty; when we went to pick up the phone, the repair person claims - after the fact - two of the internal water damage sensors were triggered so the repair isn't covered. Despite explaining that the water damage was the cause for the initial replacement, and the repair person being unable to show any water damage to the first replacement screen, we were still forced to pay for a second replacement screen. To add insult to injury, the second repair then damaged the iPhone's front camera, which disabled the facial recognition feature. We came back three more times for the repair person to then claim that the water damage was the cause of the broken camera despite the fact that the camera was working before both the first and second repairs and, once again, no evidence that water had damaged the camera in any way. TAKE YOUR PHONES SOMEWHERE ELSE... this business is dishonest and a rip off.

We have been happy in the past with this store and especially with Gracie Bailey - the store…read moremanager. Today, 10/15/11, we had a very unpleasant experience. We waited for 45 minutes to get service and the store was not crowded. We wanted to upgrade one of our phones to 4G but didn't get the information we needed about the cost and the advantages. How can you allow us to sit there waiting for service while we did not get our task accomplished? This is unacceptable. There wasn't an effort to even acknowledge the issue.

This store is the worst!! Just went there for a SIM card to use a different phone because they…read morecan't seem to help me fix my current phone and they didn't help at all! He actually told me that he didn't know what to tell me! He also told me that the phone I wanted a new sim for would not work on their network which is wrong! He just didn't feel like helping me at all! I have never had such poor service ever! Do not buy from here! Poor service! Poor attitude!