I spent hours dealing with tech support "help" through T-Mobile. They made things so much worse…read more I walked into the store and they had the issue sorted out within 15 minutes. Whether the cell service is all that complete (everyone has an opinion on the best provider) the people in the store were awesome

Melissa A is wonderful! She made our switch from our previous carrier painless and even went the…read moreextra mile to make corrections on our first months bill. Highly recommend her at this location!

I was mad enough by the SORRY service I got by this store, but it got worse…read more I assume the guy dealing with me was the manager because he wore a suit. The guy was very condescending, while I was trying to return my phone, he messed around for an hour, as he was trying to refund me $60.00. When he could not do it, he advised I go to the nearest corporate store 20 minutes away. I went there, they could not do anything, and I had to go back to that store. I went back, they gave me a refund for $25.00, I asked about the discrepancy, and was told he "Forgot the restocking fee." I will never go to a non-corporate store again. Then this morning, I find out these people signed me up for the phone insurance, I have never purchased any phone insurance. Thieves, idiots....unsure, but do not go there.

Went in on March 29th to purchase a new SIM card for my iPhone 13. The sales person advised we…read morecould upgrade phones with a generous rebate, which I agreed to. He asked if I used Disney plus which I do not. I received my first bill and my plan was completely changed- no hotspot, no international calling. When I called to discuss I was told the plan I was on previously is no longer available and it cannot be reinstated. The plan I need is now costing more than expected. Be careful about the information they provide.

Want to give a shout out to Nathen (with an E) who was so helpful in solving my new Apple phone…read moreproblem in 5 MINUTES. I struggled all week end with no phone service Besides the nationwide outage my phone wasn't working even when that was corrected Thank you so much. Everything has been fine since then! From one happy senior !! This was handled at Verizon, 1054 Milwaukee Ave , Burlington, Wi.

Brand new location, amazing looking store. Great group of people that help you out with every…read moresolution possible. They will go above and beyond to help you get a new phone with a nice deal.

I needed to update my phone. An unlocked phone I purchased elsewhere to take to Italy...Which…read morenever happened!. Went to a different Boost mobile location and the guy there was uninformed and gave wrong info. This location in Crystal Lake is undoubtedly the BEST. The guy there takes time to understand what I wanted. Did the work quickly, and at a price I was more than happy with. Boost is great for inexpensive phones and service, and this Boost location is the absolute best place to get your service.

Ive been here a couple of times, and its been grate Very…read morehelpful staff here! And also, they help you choose phones for your everyday need

If I could give them a zero I would! Verizon sent me to this place to fix my phone. I explained to…read moreMike what was wrong. He turned my sound on and said there it works. I said well you didn't fix the issue that I'm not getting notifications. He starts yelling at me. I said there's no need to yell Verizon sent me to you. You could just tell me you aren't competent. Anger management for Mike!!!

I tried every trick on Google to fix a problem on my laptop, finally called around a few places to…read moreget an estimate to repair. UBreakIFix suggested I bring it in instead of quoting a "standard rate". I took it in that afternoon, they knew exactly what the problem was but did a diagnosis, then fixed it. Fifteen minutes and done. I saved a bundle of money and time. Thanks so much!

We had to stop by and get a phone repair done. In the process of doing so the person who helped us…read morewas great and I would highly recommend coming here again!!!

Stopped in to have an office laptop password removed. Work was completed same day. Great…read moreexperience from greeting me at the door to completing the task requested. I highly recommend.