I went to other places and they didn't even see me. He fixed it very fast and talked to me about…read morewhat was going on. Good prices too. Will definitely come back

From the owner: Cellphone Repair Shop is your local trusted tech source for Apple product repairs, upgrades, and…read morepre-owned sales & trade-ins. Our goal is to provide high-quality products and service to our customers with each and every transaction. Whether you're coming in to repair a shattered screen on your iPhone or you plan to purchase a brand new iMac, our staff is devoted to making sure your experience is the best it can be. Contact us today for more information!

Employees are rude and don't understand how to do their jobs. Location needs remedial training.read more

I pulled up 15 minutes before closing and the guy saw me and went to the back. Door was…read morelocked....definitely not taking my business there.

I'm giving one star because it won't allow me to give a negative amount of stars. They let me sit…read morethere and wait for about an hour while they updated all my apps. because the guy insisted that's what the problem was with my phone. If he would've LISTENED to what I told him he would've know that the phone wasn't working at all because I just signed up with T-Mobile and couldn't get connected at all. But he just wanted to argue with me and tell me 5 times he's been "doing this for 13 years". Listen to what people are telling you when they come in with a problem. Then he ditched me and let me sit there while he sold some lady a new phone. I guess the people you make commission off of are always going to be more important. The manager was even rude and I left with no phone connection what so ever. Went to the store in Galveston the next day and they guy was extremely helpful and went above and beyond to get my phone connected. Unfortunately the guys at FM 646 left such a bad taste in my mouth that I just quit T-Mobile all together. Remember, phone carriers are a dime a dozen. Try harder next time.

Everytime I have to come into this store it has not been a great experience. Customer service is…read morenot as friendly as other stores. Latest issue was waiting over 40 mins for a replacement protector screen for my phone. Get them free with the 360° plan. Well, they where out. No biggie Said they would order it and I would get it in the mail. They ordered the wrong one. Had to wait another hour to go back to store for them to order the right screen. It is always something with this store and bad service. Would be different if they were more friendly.

Took my elderly mom's broken phone to see whether repair was even possible. Owner was extremely…read morepatient with her, clearly explained the steps he was going to take, kept in contact with me as requested, was flexible enough to take payment by phone, and fixed it good as new. The price was reasonable and service was quick. Most of these places are shady - this one is honest and professional!

After several more attempts from DRS in the past 12 months, I still have not received a full refund…read moreof my $487 from this unethical company. Please be very cautious with this business. They especially appear to prey on trusting senior citizens, as I have learned from my similarly aged neighbors.

Pretty bad customer service. Recommend going down the road 15 minutes to the other T-Mobile…read morelocation if you're looking to save time and money.

Best store ever they are so clean and sweet the manager, Jennifer is the best helped me lower my…read morebill and take advantage of amazing offers I didn't know I had. Rachel helped me with my screen protectors because if I had only tried to put them on myself I would have failed! All of these ladies seemed to really care about my problems and treat every customer like family! I used to go to the store on Garth road but they are so rude all they do is try to sell me things that doesn't fix my problems!!