Great company, been working with SpaceCenter for years now for all our IT services. Great prices…read moreand communication.

I was charged with no diagnose. Service tech did not find the problem and they still wanted for me…read moreto pay $189 plus they wanted to charge me by the hour until diagnose was found. I paid but never again.

I was on the hunt for a specific smart watch that I was going to be gifting as a retirement gift…read more When it comes to electronics, Best Buy has always been my go to store. Yeah I can find things online, but I'm old school, I need to see it in person and walk out with it. I don't trust half the delivery options out there either, especially when it comes to expensive items. I searched online and this specific watch was only available either in Gunspoint...I mean Greenspoint, or this location. Both are a drive from the Med Center, but this location was my best choice. I arrived and the lot was pretty empty. Inside, I got excellent customer service as soon as I walked in as no one was busy. I told them what I was looking for and within minutes, they already pulled the item out of their locked areas and delivered it to the cashier. There were a few people ahead of me and the line did move extremely slow at that point. I do wish someone would have assisted the young man checking people out. Extended warranties were offered as usual but I declined. I didn't feel pressured to buy any of the add ons. I liked that a gift receipt was also available upon request. Overall, this location is way out of the way from my home or work, but I loved how chill and not too busy this spot was.

The sales associates are misinformed and has me. Out 600 dollars talked to the so called Manager in…read morereference to our purchase and was told that even though 2 of there employees verified I could bring back merchandise with in 14 days I was told by Cathy that sorry but I was misinformed by 2 of her employees I asked to speak to her manager and she said with horrible attitude No IM NOT GIVING YOU HIS CELL NUMBER!! I stated I never asked for his personal number I needed his contact info when she proceeded to state she was the only person I could talk to after I told her I wasn't leaving until I spoke to her manager when she said ILL HAVE YOU REMOVED FROM THE PROPERTY THEN ! THIS IS BEST BIYS CUSTOMER SERVICE TO ANYONE EHO THINKS OF PURCHASING FROM BEST BUY DONT !!!! ANY PLACE IS BETTER THAN THIS!!!!

Excellent work and service. Quality of the repair is perfect. They replaced the screen. Good…read morevalue.

I had them replace a motherboard in a laptop. They were fast, friendly, and reasonably priced…read more Great customer service. I will definitely use them again. I think a lot of these bad reviews are from people with extremely unreasonable expectations.

Dropped off an older laptop to be wiped. ECR was quick and very responsible. We'll be sure to…read morereturn with any repairs in the future.

Super-knowledgable owner; the help he can hire isn't always up to his level (understandably), so,…read moreit's a bit of a mixed bag sometimes, but I chatted with him about data recovery and he's one of the people I can tell has been self-taught for decades because I'm also one myself. Saved us many thousands doing Apple macbook repairs when Apple would have made us buy new ones.

We have been using this company for over 15 years, maybe even longer than that. Started when we…read morelived in Clear Lake and had a business that occasionally needed PC work (a hard drive would go out, needed more memory). They are always so helpful and quick. We now drive from across town to use them. We have used one of the big box companies and they always want to wipe the hard drive and erase all your data--everytime. With PC Connexion they really try to do everything they can to save your data. The owner, Mark works the counter and is there to help. Great company and terrific service--don't go anywhere else.

Nice people however it's important to make everyone aware that having a laptop looked at will cost…read moreyou $106.92 advance payment for the first hour. You will be responsible for any additional cost to fix. Make your own decision before considering PC & CABLE.

I worked with Tony in Dec 2024 for multiple audio, internet and security fixes and upgrades in a…read morenewly purchased home. I like to wait on my reviews to make sure I have no regrets or issues, and I can say 1 year later I am happier than when I first got it installed. TLDR: I would highly recommend Tony and his team for his work. I will personally be using them again and have recommended them to others already. Excellent service, responsiveness and genuine customer service. Tony works with you not just for you. He worked with me on within my budget and timelines, and provided great suggestions, options and education to make sure I ended up with the best outcome. Everyone with his company I interacted with was professional, nice, and great at their jobs. Finally, he worked just as hard after the install and payments to locate grill covers for my recently purchased speakers. Which was hard as due to budget/value we went with end of model life options so the grills were no longer being produced. I may have gotten last two in America. This level of follow-through and post-sale support is rare today.

Tony is fantastic and Benchmark has great service. They were prompt, helpful, and installed exactly…read morewhat we needed. I didn't understand some things and had some technical difficulties, and when I called Tony with my issues, he immediately came to help. He is very kind and genuine. Highly recommended. Tyler

Walked in to purchase a case for my iPhone, as I walked in I was immediately greeted and then asked…read moremy reasoning for the visit. As I explained that I was looking for a case the gentleman then asked if I was looking for a specific case I explained to him I was looking for the life proof case for the iPhone 7, he did not just point me in the right direction, he walked me over to the product, went over key details and benefits and even went as far as to troubleshoot me through issues I might run into using my nightstand for he iphone. While I understand this is not something that can be done every single time in a busy setting, we were close to closing time and for the employees to show initiative while they aren't busy shows a lot. I've shopped here in the past and have received good customer service but this last visit was just over the top so I needed to make sure it was noted. The gentleman even commented on my pocket knife and began to personalize the visit, not sure if he was management but if not it certainly represents management that his employees follow suit just as a manager would.

purchased w/d set GE PTW600BPR1DG & matching dryer on 12/06/22. Washer is extremely loud, basket &…read morelid had to be replaced, 11/23 and 4/25 respectively. BB replaced 4 pts at the end of my extended warranty in 1/2026, (front & rear bearings, dryer drum and heating element) instead of replacing the dryer after escalating the issue multiple times. The geek squad did the work and the problem is worse than it was prior to the two party team touching my dryer. I have sent multiple videos to the alleged supervisor, Patrick as proof of the problem and he never responded after his visit on 2/5/26. After numerous phone calls, the escalation dept scheduled two follow-up appoints, 2/21& 2/22, both were cancelled via text with no explanation. I was told that the work came with a 90 day warranty and BB is refusing to honor the warranty. DO NOT BUY LARGE APPLIANCES FROM BEST BUY. If you're so inclined after reading multiple negative reviews, DO NOT BUY THE EXTENDED WARRANTY FROM BEST BUY. purchase it when you get the offer in the mail from the manufacturer. ALWAYS DEMAND THIRD PARTY REPAIR. BEST BUY outsources CS, I have spoken to 2 reps in Guatemala, 3 reps in Panama City, Panama, 2 in Central America, a number of others that I never asked for their location, escalation reps allegedly in MN, Florida, and Chicago all suggesting they will forward my concerns about the inexperienced geek sq techs, asking for third party techs or a replacement to No Avail. The dryer has been priced at approximately $630; after sending out 4 techs and replacing four parts, it probably would've cost less to replace the dryer. Best Buy is refusing to uphold the 90 day warranty they promised. I would not recommend BB to anyone.