Misinformation about the plan I was sold. Perhaps even lies, but for the sake of being gracious,…read moreit is possible that the agent did not know the information and was just making answers up. Did not send my trade in phone to Verizon for over a month. Rude, sarcastic and snippy when asked questions. Seemed to be a toxic climate there as other customers were treated as bad or worse than me. Shop at your own risk.

Thought they were great switching my brother's phone to Verizon and setting it up for easy calling…read morein Mexico and Canada. Asked tons of questions, was assured everything was great. Hit the airport and the problems began. We live in Mexico, right now. We have not been able to have any data roaming, cell service, etc. After two FULL DAYS with customer service troubleshooting, demanding a supervisor, everything...THEY OFFERED NO RESOLUTION AND NEVER FIXED THE PROBLEM. There are no Verizon stores here, so he now must fly back to the US just to fix his frickin' phone because they messed it up at the store (3 different technicians acknowledged the problem was created at the store). So, apparently, their staff is not as competent as one would need, and Customer Service is clearly useless! I've been with Verizon for years, but next trip to US, that will change. THEY ARE AWFUL!

My phone wasn't charging correctly and the kind gentleman at MobileMax quickly cleaned it out and…read moreresolved the issue!

The guy snatch the phone from my son hand. They have the credit cards logo on the front door. Once…read morehe changed the battery in the phone, I went to pay with my credit card and he said they only take debit or cash. I pointed to the logos on the window which represented credit cards, and he said no those represent credit or debit for your bank card. I told him Discover does not have a credit bank card so that is misleading to the customers. I told him he need to take that off the door because that is false advertisement for payment representation. I also told him he needs to tell the customers upfront that he only takes cash or debit cards not a very honest business.

I would give them a negative if I could. I have had T-Mobile for over 20 years and only have…read moreupgraded my phone 3 times--today they are wanting to charge me 35 for a transfer fee--to add a line and well just poor service. I was calm and said I will just to Verizon and she said ok and walked away! Well will make the change.

The location is absolutely horrible. They are slow and inconsiderate. I would not give this…read morelocation my business ever again.

23 years a AT&T customer for what. Poor service, high monthly bills. They sell you life time…read morescreen savers package when you buy your phone, then charge you 10 dollars every time you need to replace. Now they will no longer allow you get replacement from the store only online via mail. Hello Verizon or T-Mobile.

It was so hard to not give them 1 or zero stars (if that possible). The only reason I gave any…read morestars was because Leslie was so awesome. Initially Karlizza helped me and was horrible. I told her about an issue I am having where calls coming in while I am on the other line are telling people my number is disconnected. She looked at a couple of things on my phone and told me I needed to call the ATT help desk and that I would need to wait at least an hour before I talked to a person. She clearly didn't want to help me. Then I told her I needed a new iphone 15 for my son. She didn't let me know there were different versions. I was supposed to purchase the pro. I didn't realize it until the box was already open and saw that there were only 2 lenses on the back. She told me I would have to pay $55 to get the pro because she had already opened it. She asked if I had WiFi at home. When I told her yes she said "then you can go set the rest up at home". I told her I was not comfortable doing this and asked if she could please help. It was obvious that she didn't want to. We ran into an issue with transferring the cloud data over. She said I would have to call the cloud to resolve it because they weren't part of ATT. I kept saying that didn't sound right. We could clearly see that he had backed his phone up on the cloud (we have a family plan). She argued that it wasn't an automatic backup, that you have to manually set it up and that we must not have done this because nothing transferred over. This was despite the fact I found on my file that it showed a file size to transfer. She then started talking very slow to me (as if I had a learning disability) and kept saying it was like buying a car and someone makes different parts that you would have to go somewhere else to fix it. It was extremely humiliating. She obviously didn't want to help me and kept trying to get rid of me. I asked if I could speak to someone else to help me. She rolled her eyes at me and told me that she had been doing this over 10 years and that I just had to call the Cloud. I had to ask again for someone to help me. That's when Leslie walked by and said she would come help. Leslie figured out that we were using my son's iPad cloud id and not the phone one. Leslie took the time to get it all figured out and properly transferred.

Great company, been working with SpaceCenter for years now for all our IT services. Great prices…read moreand communication.

I was charged with no diagnose. Service tech did not find the problem and they still wanted for me…read moreto pay $189 plus they wanted to charge me by the hour until diagnose was found. I paid but never again.