Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

Stay away from this company!! They will bait you in with…read moreproducts and false promises i wish I knew when I started my small businesses the are very unprofessional In general and this store had to let go people for this reason, Its been almost two years and they haven't fixed the issue with my account, last called I did I was dealing with the situation for 4 hours and that's the average time every time you call with an issue Choose wisely there is better and honest companies out there Unfortunately the only thing left for me is the court

This store has been closed for well over a year and the original guys Mike and Tim left close to 3…read moreyears ago and the new people ran it into the ground. This store no longer exists.

This is not a company store that does not care about you. Mike and Tim give personalized,…read moreprofessional and courteous service. They are the real deal. Knowledgeable about every aspect of phones. Just a real pleasure when cell phone service companies can be so stressful.

Absolutely the worst experience I've ever had at this T-Mobile store. They are using deceptive…read morepractices without warning you of adding extra lines or charging for services. I purchased a new phone and they added two new dummy lines without my knowledge. They also offered me a free tablet stating that there will be no service line charges since I have been a customer for more than 6 years. I ended up getting a bill for all these new services that I didn't order. I returned all the equipment, but was not credited back for activation of the three new lines and also got charged for the restocking fee. I have been to various T-Mobile stores over the years and have never encountered such unprofessional and dishonest practices. Buyers beware of any offers that seem to good to be true especially from their store manager.

From the owner: Visit the T-Mobile store in Wellington and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4095 N State Rd 7 Ste U-2 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The guys at the store were invaluable and nice. However, we received a free line several months…read moreago, signed up for it, and got a phone number for it. The deal was that it was free, and we could reserve it and use it whenever we got another phone or device. We had a member of our extended family who had been on our account for a number of years and wanted their own account, so we removed two lines. We were never told, by the corporate office (not the T-Mobile store), that we had to continue with our exact plan and the same number of lines, and we started getting charged for our "Free" line. We went back to the store, and they said that they could "grandfather" us in for the free line. Lo and behold, we were charged for the line after this change, even though we were told by the guys at the store that they would grandfather us in -- apparently, corporate overrides the store level. We have six phone lines, one watch, and one tablet, so we already pay a good amount of money, and we've been with T-Mobile/Sprint for well over 20 years. We were going to use the extra line for our youngest child to get a phone later this year. Needless to say, they would not go back to their original word and said they would continue to charge for the line, so we ended up cancelling the "Free" line since we won't be getting another phone for 6 more months. To say we are disappointed would be an understatement. We pay $6000+/year for our T-Mobile services and devices -- nothing but cellular, no home internet or anything else. We rarely upgrade our phones and such, so we don't have ongoing leases often. We expect that when we are told something by an associate of the company, especially a manager, that person's word will be upheld. Not sure where to go from here, but seriously considering taking my $500+/monthly cell bill to another company and would welcome recommendations. I do want to reiterate that the folks at this T-Mobile location were fantastic, and I definitely recommend them.

I had to go here to get screen protectors for my phone and my husband's phone. I had to wait a few…read moreminutes - or more than a few to get help. But once I did, Robert helped me. I will have to have two screen protectors shipped to my house. He seemed to take a longer time than usual to get this done but I need them, so I'm glad I waited. The store is clean and that is a plus. 2nd floor or the Wellington Mall - easy to locate.

We had an excellent experience at the AT&T store in Wellington Mall. Rosana provided exceptional…read moreservice--she was friendly, professional, patient, and took the time to explain everything clearly while helping us find the best option for our needs. She made the entire process easy and pleasant. We highly recommend asking for Rosana. Thank you for the outstanding service!

JD at this store spent hours with me taking his time and making helpful recommendations, went above…read moreand beyond in helping me get my new phone. Highly recommend this store and his incredible help!

They do good business fix my two phones good customer service and good product 10 out of 10.read more

If you're looking to find tech people who will actually help to solve your issues, come here. The…read morestaff is courteous, fast and economical. My dad was having issues with his PC and this was the only place that solved it. They also sell lightly used devices if you don't want to pay full price for new products. I just bought a MacBook Pro here and very happy with my purchase! Check them out!

Loved this store ! Customer service excellent! As an old lady, I am intimidated by electronics and…read moresuch, but they were very down to earth . Quoted me a price by email and stuck to it. Thanks , Sean

They used to be more helpful with iPhone questions........but as a long time customer who has…read morebought, traded and repaired with them.......they don't seem to be as sharing with simple knowledge.

We had an amazing experience at T-Mobile thanks to Yudi! She helped us set up a new plan and found…read moreexcellent deals that perfectly matched our needs. She was friendly, professional, patient, and explained everything clearly throughout the process. Yudi made the entire experience easy and enjoyable. We truly appreciate her outstanding customer service and highly recommend asking for her!

Rating the staff not t-mobile. My phone screen protector breaks about 1-2 times a month. Every time…read moreI go in the staff is super friendly and never hesitates to put the new one on for me.

Change my address to 15 Swanty Johnson Road…read moreUncasville, CT 06382 Review is negative in that I couldn't find 1 item that I was looking for namely men's flannel shirts.

Just had the best experience here! Luke helped us and was so knowledgeable! There was no wait and…read moresuch a welcoming environment!