I was helping my elderly mother buy a new flip phone on my plan. Once it was done, they said I…read morecould pay a fee to have the information transferred to her new phone. I didn't need it but I needed help with the pin. The manager (who was filling in for the day) forbid the young gentleman trying to help me understand navigating the pin. He said not to help us unless we pay the transfer fee. I've been a Verizon customer for 22 years and this is the treatment I received. The younger gentleman realized I've been a customer longer than he's been alive and told me he disagrees with the mangers attitude towards me. I give a zero star to the manager and 5 star to the young man willing to help me understand the Pin procedure. Unbelievable.

The salesman I spoke to today was a liar. He told me they could not change my PIN number even…read morethough they are a corporate store. That's a lie. The corpo customer service said so. They also said their system only goes back one month. THAT was a lie as well. Their system goes back as far as 2021. (I changed mobile service providers and am taking advantage of their phone balance buyout program). Finally, I requested the manager, and the dude said that he "was in a meeting". I bet that was a lie, too! all of this wasted my time, as I had to uber there and back due to being disabled and not able to drive. AVOID THE STORE ON SOUTH FL AVENUE!!!! Avoid them like the plague!!!!

spectrum is always having outages late at night when I'm awake with my baby. for as much as they…read morerob people to have their tv channels it's ridiculous that they are down so much! I feel sorry for the people that work remotely from home and depend on this crappy service!

We were lied to by a woman working there last night when we came in to upgrade our phones. She said…read moreshe could not help us because we didn't have internet with spectrum. Told us we had to upgrade online or over the phone, we left and went straight to Verizon to switch carriers, very rude.

The agent/salesman treated me as if I were a "mark" he could make a huge commission on. He lied to…read moreme several times and when I pressed him, he magically lowered the price but he made up his losses by not giving me a detailed receipt upon culminating the transactions. I have since returned the Wi-Fi unit, and once again he refused the issue me a document showing refund and receipt of the unit. I took a picture of it and him to have some form of documentation. He was very unhappy with his picture being taken. I came home and reported the experience to a T-mobile cust service representative, as I also did the same after my first experience and they corrected the monthly costs BUT still no documentation. The experiences have left me skiddish. I was advised to return to the store and call customer service while there. I am hoping for some resolution to this fiasco. I NEVER had this problem when I did business with Metro.

Poor service at this location. I do not recommend if you're a looking for corporate support at…read moreT-Mobile. Try Verizon down the street.

Awful employees. I felt like I was in a ghetto. Rap music blasting and rude service. Verizon lost…read moremy service

I was impressed with the staff and the manager at the plant city location. Got a free Wi-Fi box to…read morestart their service which was a snap to install.

I've used this service several times now. Most of the staff has been quite helpful and patiently…read moreanswered all of my questions. They have met or beat each time line they gave me for the completion of each repair.

Professional and timely! Easy to walk around while they did the repair, and the inside seating was…read moregood.

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone

Tile floor vs. iPhone. My iPhone lost. I've never shattered a phone screen before (intentionally)…read more I hate buying new phones so I scoured the Google to find out what would be involved with a repair. I compared three different local companies. This was the only place that would replace the screen with actual iPhone glass, rather than an off brand, which I've heard can cause some issues down the road. They also gave me the lowest quote. Bonus! I was able to chat with them via FB messenger, which was super helpful. They told me it would be $60 plus tax, no appointment necessary and that it would take about an hour. Today, I walked in and was greeted right away, showed them my phone, they gave me the same quote, took my info and my phone. The shop is located in a strip mall, which worked out well for killing the time. There's a pizza place, Cuban deli, doughnut shop, even dog grooming (if you're multitasking), and right down the road is Breuster's, if you want an ice cream treat while you wait. We went next door for some pizza for lunch and were ready to pick up my phone. My phone was ready and all pretty and shiny and new! It's amazing the difference when you get used to shards of glass sticking out everywhere. They charged what they said they would, they were both so nice and friendly, and they did an awesome job! I hope I never demolish my phone again, but if I do, I know exactly where to take it!!

Replaced broken iPad screen for $80. It's enough to consider replacing the tablet, but I decided to…read morego with repairs and see if I can get a few more years. The shop turned it around earlier than promised, so, good job.

This is absolutely the worst mobile phone store I have ever seen in my life of 70. They treated me…read morelike crap because I was older. They sold me things. I did not ask for and they upgraded my phone wrongly and they sold me Internet service for my house and did not send the equipment for it. They they charge me $300 for parts I could've bought on Amazon for not much maybe $30. Please do not visit them. You will lose no matter what.

Incapable of doing much except selling phones. Anything else they will waste your time and then end…read moreup sending you to the corporate store that is in town. Went one time and they said I needed additional information. When I got the information they said they had everything and still couldn't transfer a phone number to my account. Say in the store for an hour before he sent me to the other store

got my Iphone 16 pro screen replaced. Battery would die within maybe 5-7 hours. My phone screen…read moreglitched out so bad that I couldn't even use my phone till I hard reset it. Out of no where the bottom right of my phone screen went black and I can't use the right side of my phone anymore. Took it in and showed the person who fixed my phone and the owner. They tried to still charge me to replace it AGAIN. This all happened within a week of me getting it fixed. I never leave reviews but that place is a complete scam.

I took my Apple Watch to glue on the screen and he glue no good and I tell him glue back for me he…read moredoesn't want to do it ,I'm never coming back again

From the owner: Switch today & enjoy America's largest 5G network.read more