I brought in an IPhone to have cracked screen replaced. Had to wait for owner to return to complete…read moreservice. Unfortunately, later that day I learned the "non-Apple" equipment he installed did not work with "Face ID" and I could it unlock features in my phone or access apps I had set up with Face ID. I called the store and got Voicemail. I left a message and never heard back from them. On top of that, Apple recognizes and notes that "non-Apple equipment/parts" have been installed on your phone and makes it ineligible for the phones warranty. Needless to say, $150 later I have a phone that is inaccessible and the store will not respond or fix. I do not recommend this vendor.

Worst experience ever. I needed a new battery for my Mac. They installed a new one still having the…read moresame issues of my Mac battery dying very quickly. Went back in and I was told they could either take their new battery out and since they disposed of my old one I can have my Mac back with no battery if keep the Mac for 3 days so they can run diagnostics on it. My biggest complaint is that they were not upfront with me in telling me that if the battery did not fix the problem, they would make the situation right. On top of that they gave me the Mac back with the new battery. They did not do a battery reset so I had to do that. Overall, customer experience was terrible and I felt like I was lied to from the very beginning they made it sound like everything was going to be fixed, and if it wasn't fixed, then they would take care of me, but upon further investigation they just wanted more money to run more tests on the Mac. 10 out of 10 would not recommend this company!

Fantastic customer service! We stopped in 30 minutes before closing on a Thursday and Veronica was…read morefriendly and answered all of our questions. She 100% has us sold on making the switch and would have stayed to transition us if we wanted to do it that night. We decided to come back Saturday morning instead and she remembered all the things we were looking for. Super helpful and knowledgeable and was able to meet all of our needs.

I had the EXACT same experience as Bonnnie Z. Literally the WORST customer service experience I've…read moreEVER had in any type of store I've EVER been to. I'd been a long time Sprint Customer. First of all, it took about 8 HOURS to get my phones switched over from Sprint to T-Mobile. I was told there was a special where you could swap in used phones...as long as they weren't broken and get free phones. THEN I was told you could get these nicer phones, the S21 for a "BOGO." I'd honestly never heard the term before. Buy one, get one free. Couldn't pay for the phone in the store at the time(which is what I wanted to do)...needed to pay. But my Bill will NOT be over $145 dollars. They absolutely GUARANTEE this. Shanna was the women I dealt with. First bill comes and they overcharge me. It's roughly $330 or so. I go into the store, talk to Shanna as she literally said SHE'D take care of it, if they overcharged me, she'd talk to the regional manager herself. So I went in, she said she sent the phones in too late. Ok, fine. So they send me a 100 dollar "gift card," which is a joke, they could have credited the account, but they charge you for each money you use it...whatever, just another way to play games and take your money. Anyway, 2 months later I go in there, talk to her and my bill is now 211 and change. Now I was told EACH time...and I went there with another family member, the bill would not be more than 145. I was on the magenta 55+ plan, 4 lines. But it'd take a few months for the credits to apply. I waited a few more months like an idiot. I call T-mobile, they're looking into it. Few more calls, looking into it, they'll get back to me. Finally, went in, talked to Garrett the Manager, explained the issue. Said Shanna no longer works at the T-mobile store, she works at a different one. He goes in the back to call her and says she doesn't "remember any BOGO," so they ask me the details. FINALLY turns out because I was a member of Sprint and T-Mobile bought Spring, I wasn't eligible for the "BOGO." So it's about 9 months after the fact now(Garrett is still "looking into it," after 2 months and hasn't gotten back to me, so...ya know, not holding my breath on that one). I went in there to ask about any details they had. I WANTED to just get cricket Wireless, buy my phones outright and not get locked into ANOTHER bad contract...and they got me again. They got me by repeatedly promising me an EXACT price...and I LITERALLY recorded the 2nd conversation where she said the price would be 145 WITH the price of the phone. So apparently she was wrong about that as the price of ONE phone is ~40 dollars a month, but she got the fact that I could get one FREE wrong as I'm getting charged an extra ~80 dollars a month. And as I said in another review, Shanna was helpful, it's just a joke of a process. She had to call in about 6-7 different times to get the phones transferred over. She was trying, it was just a joke with Sprint and T-Mobile. But that I could understand...she was trying, she was helpful. We were up against a time limit as my Sister was going back to Texas the next day and runs a small business and needs her phone obviously. And as I said, the last time I went there, I spoke with Garrett who called Shanna at the new store she was at and said she said she'd never remembered me. Didn't give any details like, "the two guys who were in here for 8 hours and about 10 hours over a 2 day period who bought 4 new phones and were pressed for time because we needed to get this done before my sister left for Texas." Oh...and the Cherry on top, when the person I was working with took the "new" charger I needed out of the box to show it to me, she never put it BACK in the new box. So when I got home, my Sister was short on a charger. She didn't find out until she was in Texas. So I guess basically the moral of the story is...you can't do anything about it. They can tell you whatever price they would like in the store, you can get all the assurances you want...they can still charge you whatever you'd like and you're completely out of luck and you just have to take it. Took nearly 9 MONTHS to find out I was NEVER eligible for the "BOGO," which again, I realize is a common phrase, but not one I use, so it's just annoying to me that suddenly Shanna doesn't remember the interaction and because now after being told I WAS eligible for it...I'm actually not....despite Shanna guaranteeing me that she'd call her boss and guaranteeing I'd get the discount on my phone if the credits didn't "transfer within a couple months." Now I'm just rambling, but I'm just so annoyed with this place.

I came here because I needed a battery for my car key fob. I walked to the counter and was helped…read moreimmediately. I handed the associate my keys, explaining I needed a new battery in my key fob. She asked, "Would you like a one-time battery for $11.99, or a lifetime battery for $19.99?" I thought about it for a second. I only needed one battery. But if I would ever need a second, it makes sense to get the lifetime battery instead of paying for two at $11.99 each. So I chose the lifetime battery. The associate took my fob into the back room to change my battery. I blinked, and she was back! Seriously, it only took about 30 seconds to change out my battery. It, surprisingly, took longer to ring me up than it took for the actual service. I can definitely recommend this place. Fair prices, friendly service and super fast.

Stopped at the store asking the sales associate if he could confirm if my car fob battery is a…read moreCR2032. He took my fob, disappeared behind a wall... thinking he's looking it up on a computer or reference manual. A minute and a half later he came back and said here you go. A bit surprised as he said cash or credit... charged me just under $18. I said all I wanted is for you to tell me which battery I needed... I asked how much is the battery. Less than $7, so paid $11 for an install of the battery which I didn't ask for. I spend $300-$400/year at that location (car batteries, marine batteries, sump pump backup batteries, etc.) Done...

I have had to go to this store 3 times in the last month or so and I have had a great experience…read moreoverall! I have generally gone in the evenings right after work and have been able to be helped right away. I have seen a different associate each time and all were friendly and seemed knowledgeable. We added a new line to our family plan, so we were able to get a pretty significant discount to all get new phones and they do let you keep your old device for 30 days. You can choose which phone and color you'd like and they will get it ordered for you. I thought it came in fairly quickly, especially because we were not in a rush!

Worked with Malcolm to trade in my phone for a new one. Complete ass, very rude, and came off…read moreextremely negative from the start. He called his manager and explained the story all wrong like he was working against us not with us. Malcom is definitely in the wrong business with that attitude. I don't recommend working with that knucklehead.

I was in a very tight spot, Jenna helped me out and worked her miracles, now I'm ready for prom…read more Thank you Jenna and thank you Men's Wearhouse Wauwatosa.

I have used this specific Men's Wearhouse multiple times in the past month for both purchasing a…read morenew suit and for renting tuxedos. Every time I am there, the staff is very nice and willing to help, they measured me quickly and accurately, and so far all of the clothing have fit well. I appreciate all of their help and recommend this location.

They are useless here. Sat around in the back waiting to be helped. After a while, was met by two…read moredopey people who said the person who knows about trailers is out today and they are changing inventory. Might as well start elsewhere with a place that knows something

I ordered some scaffolding online and came here today to pick it up. Sure glad I didn't pay for the…read moreshipping and decided to drive up from Chicago. The store had much more to offer, especially in the pressure washing department. I'll definitely be coming here biannually for my companies needs. The selection is great and the prices are right. I'll also check out the service department which was receiving much applause from a customer in line ahead of me in regards to honesty and cost... Fantastic place....