Horrible Customer Service. The Manager 'Robert' should take a course in customer service. There is…read morea way to talk to people and he definitely does not know how. I came in to adjust something on my account and another gentleman was helping me with that. Then the manager came over after eavesdropping telling me what the other man had said was incorrect and that I could not be helped. Then he tied to sell me a phone case and screen protector..... the audacity Don't waste your time here, unless you like to deal with imbeciles like 'Robert'

Super impressed with both Melba and Tracie at the ATT store. Very helpful and knowledgeable. They…read moredid a conplex transfer between two phones and did it it's a smile. Highly recommend them!

My WhatsApp app disappeared from my Samsung S23+ 5 days ago and I could not get it to install at…read moreGoogle Play Store. They sent an error message saying it "can't be installed". All of my messages were gone as of July 2,2026, which was devastating because of photos sent from relatives and friends over the years. I researched everything but nothing worked so I finally called Verizon Technical to ask for help. They did diagnostics and whatever and said that they could get my precious messages back. They made an appointment for me with this business for today at 300pm and said that they would take care of the costs. I was greatly relieved from the promises and drove out to this business. I was helped by Nori, who was pleasant and understanding. After listening to me explain what had happened, she gently explained that their business does not work at all with Apps. My mouth fell open. Why did Verizon send me here then? Nori said that I would have to go directly to WhatsApp and get help from them in order to retrieve my messages. She felt so bad for me having to drive all that way and not get results. I couldn't believe what had just happened. She then asked for my phone and somehow magically she was able to reinstall the app but could not figure out how to retrieve my messages or that maybe they were lost. I would have to go to WhatsApp directly. I appreciated Nori for explaining the process and reinstalling the app. I feel she went the extra mile to satisfy me, a future customer. Now that's what I call Good Customer Service! Thank you, Nori. Free parking is available in front of the store. It is located in a strip mall with other businesses.

They have no idea of customer service. Two drives and appointments and they still wouldn't fix my…read morephone under Google warranty

My laptop basically broke on my way from CA. I met the owner, Mo, who was so nice and available and…read morereally helped me think through what was happening. Dali kept in contact with me to let me know my laptop was getting fixed. He communicated with me to keep me up to date with the progress and was very nice on pickup. I looked around other places that wanted to overcharge me. This place did exceptional work. Communicated well and had competitive pricing. Thanks for your help.

Do not repair your phone here. They will tell you that they can fix it, when they can not. You will…read moreleave with your phone in worse condition than when you brought it in to be repaired. this place is a scam.

Horrible and LAZY. I…read morego there on a Sunday to have a repair for my phone and understand 1) is it not repairable 2) if it is what is the costs so I can submit that to insurance. Talk with the manager/owner then his friends come in and completely ignores me for 10 minutes. Says he doesn't have the tool come back tomorrow. Monday comes, I return and explain to one of the staff I would like it repaired if he provides me clear cost or to know if it can not be repaired. Doesn't use a tool or anything calls a guy and says they won't give price until they are done. Insurance only covers the lower of replacement or repair and unwilling to say what the cost is. His response "WHATs in it for ME?" I'd prefer to shop at a small family shop like this, so would love to endorse, but lack of integrity and can't even provide a written quote of what he would charge. #shame on the lack of integrity; it represents everything currently wrong with Miami, when there is so much good in this wonderful city

replaced my screen added aftermarket parts that do not work one week later broke againread more

I accidentally broke off the little metal piece from my headphones into the Macbook input and they…read morewere able to get it out quickly for me, such that my music works again. Thanks!

I spent months being turned away from apple stores & repair centers in NYC because the damage to my…read morephone was "too significant" to recover any data. Smartfixtronics got the job done in an hour and a half & saved me years of photos that I thought I'd lost. I'll be back any time I need a device repaired. 100% would recommend.

this is the worst place to fix your phone they use cheap phone screens not authentic and they…read morecharge you alot. i ended up going to apple because the screen they gave me could not even turn on to touch. i made them remove my screen and put my old one back its been 3 weeks and i have still not gotten my refund this place is a joke. i would not recommend it even to my worst enem.

Okay I would first of like to say I have been a loyal customer of this establishment for 4 years…read moreand have refereed many people here to buy phones/repair phones. Now I am going to take my business elsewhere if the current issue with my phone isn't resolved. My phone had what I believed to be some water damage. I brought it in and the manager said it needed a new motherboard (after running diagnostics), so I said okay lets fix the phone. He told me it would be fixed in a weeks time. So, I decided to purchase a new phone because I couldn't go a week without the phone. Purchased a new phone, went home, boyfriend surprised me with a temporary phone. Went back, returned the phone and paid the stocking fee even though I cleaned the phone out, and told the manager to go ahead and start fixing the phone. Cost $120.00 for repairs and another $100.00 for restocking fees. $220.00 I have already paid (plus the phone being replaced I purchased from them in the spring) A week later I receive a call saying that I need to pay an additional $120.00 because there is damage to the screen and they need to replace the screen and oh yea, they also broke it further so there are more damages that need to be done beyond the screen being fixed. I explained that since they broke the phone that they needed to fix this for free, and although the girl I spoke to agreed with me, the MANAGER didn't. He said that although they broke the phone further, I still need to pay the $120.00 WHAT THE HELL. Why would I PAY for their mistakes? They ran diagnostics prior, told me the problem was one thing, and then broke it further and want ME to pay for their mistakes? When I refused they said I could pick up the phone and receive a full refund or I could pay an additional 20.00 for them to run another diagnostic test?! What? I said how about you keep the $120.00 and just fix my phone. The girl again agreed, talked to the manager, and he wouldn't budge. Now if I go pick up my phone it will be damaged beyond repair BY THE COMPANY and they WONT FIX it?! I am really hoping the owner of the store sees this because this is the worst customer service I have ever experienced and like I said I have been coming here years and telling people to come here and I am seriously about to tell everyone to stop coming here and start going a few blocks down the street to the other cell phone repair shop where they also sell phones too for EVEN LESS.

SCAMS ALERT!!!!!! IM REPORTING TO BBB NOW! They are not accredited to the better business bureau…read morebut still i will reported to them and them i will send a formal complaint to the florida General attorney. My mother was in aventura mall with her phone without battery, she stop in this store asking for charging the her phone or repair if it was damage.. the person in charge tell her that was damage and is going to cost to much to repair.. she said ohh my god soo how much cost the latest and best Samsung? The guy said i can give you the latest Samsung for $600us plus the cover $40.. she believes it and buy the phone .. when she arrives home she show me a Samsung A13 ! The real cost for that crap cost $189 plus when i see her old phone i just plugged and it was perfect .. the old phone just need to be charged the battery.. they lie from the beginning to sell a crappie phone 3 times the price!! And her phone is a lot better and in perfect condition! She didn't need to buy anything ! We are going tomorrow to get the refund or im willing to spend the money and time required till i recuperate every back!!! I will contact the Turnberry Association to respond in there behalf why this can happen in the mall? , becuse is a kiosk from the mall doesn't show the Google reviews .. no worries i have the resources to do soo. Every social media, news, bbb and general attorney will have knowledge plus i already put a charge back to the credit card..

They SCAMS the customers, for years are doing that.read more

Highly recommend this place! I had a cracked iPad screen so I sent out a price request to…read morebusinesses in the area. They responded right away with the best offer. Javier ordered the screen for my iPad 12.9 inch. I took it in and he had it ready in no time. I just got my iPad back and it looks like new! The people at the store are super nice and helpful. Will recommend to all my friends and family!

Amazing service!!! Professional, friendly and most importantly knowledgeable. Leo was tru to…read moreestimate and repair time. Highly recommend