Great customer service. I went in to change my service and ended up getting an I pad and a new I…read morephone for my daughter in my same plan no more money. Today is a good day

Staff was super nice and tried their best to help me get what I want. Even when they didn't have…read morewhat I wanted in stock they looked up other locations that would have them. I would recommend this place because staff was super patient.

Good good service good guys good phones really good service and they also give a really good reviewread more

From the owner: Chain cell phone store in Walmart Supercenter offering repair services and accessories.read more

AWESOME ! such a willing and cool group to work with. They made sure I was accommodated to my…read morerequest and customer service was phenomenal. They offer price check as a plus !! if you in the market for some cool speakers or cases COME HERE !

Very disrespectful staff , disgusting way to treat customers broken cellular when you ask for help…read moreto change they say go some else . Terrible I will never recomen this place to no one .

So I go into the Gainesville location because I'm on the jump lease program to upgrade my phone…read more The lady tells me that my phone will be paid off ... I buy a new phone and MoveOn. I had to get my tease in phone fixed a little, so I didn't trade it in that day, but she assured me that within a week my phone would be paid off. Now it's a month later and I have a $600 bill that is past due and my phone is shut off no actually she made me two phone plans-- now I have a bill I can't afford, and two iPhones that don't work! . when I went back to the store, she refused to take the phone back and said I'm sorry I made a mistake... and then just made some kind of a payment arrangement which is literally no help at all... T-Mobile in Gainesville is so unprofessional the manager there does not know what she's doing and will do anything or say anything to SELL a phone beware! I called customer service and they are also no help so now T-Mobile can suck it with the two phones and their bill... I'm now with a different server... and will be talking to my attorney... t-Mobile service used to be good but since they went to 5G it's very horrible it barely ever works trust and believe stay with AT&T they're way better and way more professional they're also way cheaper!

From the owner: Visit the T-Mobile store in Gainesville and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3175 Frontage Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

would leave 0 stars if i could . i came in to trade in a iphone 14 and upgrade to the new 17pro max…read morebut ended up walking out because the service was so bad. Literally considering switching back to at&t

Complete RiP off. Cancelled service on the 3rd…read more They charged until the 24th because that is their policy. Fu** that.