T-Mobile Authorized Retailer

1.0 (1 review)

Mobile Phones

Open • 10:00 am - 8:00 pm

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T-Mobile Authorized Retailer - Mobile Phones Near Me - Gainesville, Georgia

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Rachael D.

4 years ago

So I go into the Gainesville location because I'm on the jump lease program to upgrade my phone. The lady tells me that my phone will be paid off ... I buy a new phone and MoveOn. I had to get my tease in phone fixed a little, so I didn't trade it in that day, but she assured me that within a week my phone would be paid off. Now it's a month later and I have a $600 bill that is past due and my phone is shut off no actually she made me two phone plans-- now I have a bill I can't afford, and two iPhones that don't work! . when I went back to the store, she refused to take the phone back and said I'm sorry I made a mistake... and then just made some kind of a payment arrangement which is literally no help at all... T-Mobile in Gainesville is so unprofessional the manager there does not know what she's doing and will do anything or say anything to SELL a phone beware! I called customer service and they are also no help so now T-Mobile can suck it with the two phones and their bill... I'm now with a different server... and will be talking to my attorney... t-Mobile service used to be good but since they went to 5G it's very horrible it barely ever works trust and believe stay with AT&T they're way better and way more professional they're also way cheaper! read more

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More info about T-Mobile Authorized Retailer

3175 Frontage Rd
Gainesville, GA 30504
Directions
(470) 768-8180
Call Now
Visit Website
https://www.t-mobile.com

Hours

What time does T-Mobile Authorized Retailer open?

T-Mobile Authorized Retailer opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Authorized Retailer opens at 11:00 AM on Sunday.

What time does T-Mobile Authorized Retailer close?

T-Mobile Authorized Retailer closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.T-Mobile Authorized Retailer closes at 6:00 PM on Sunday.

Mon-Sat 10:00 AM - 8:00 PMSun 11:00 AM - 6:00 PM

Payment methods

Does T-Mobile Authorized Retailer take credit cards?

Yes, T-Mobile Authorized Retailer takes credit cards.

Outdoor Amenities

Does T-Mobile Authorized Retailer have parking?

Yes, T-Mobile Authorized Retailer has parking options.

Other Amenities

Is T-Mobile Authorized Retailer wheelchair accessible?

Yes, T-Mobile Authorized Retailer is wheelchair accessible.

From the Business

Specialties

Visit the T-Mobile store in Gainesville and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3175 Frontage Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Verizon

4.5(8 reviews)

0.1 mi

•$$

Great customer service. I went in to change my service and ended up getting an I pad and a new I…read morephone for my daughter in my same plan no more money. Today is a good day

Staff was super nice and tried their best to help me get what I want. Even when they didn't have…read morewhat I wanted in stock they looked up other locations that would have them. I would recommend this place because staff was super patient.

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Techy Oakwood

5.0(1 review)

0.6 mi

Good good service good guys good phones really good service and they also give a really good reviewread more

From the owner: Chain cell phone store in Walmart Supercenter offering repair services and accessories.read more

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AT&T Store

1.0(1 review)

0.3 mi

went to this store in Oakwood and was handled by employee Alexandra ( Alex). Sheclied about…read moreeverything she said and tried to upsell you on everything. She told me it was " mandatory " that I buy insurance for 2 new phones I had purchased one being an IPhone the other a Galaxy. I told her I had Apple care and didn't need extra insurance but she claimed it had to be purchased. she said I could come back in 2 weeks to cancel it but I had to take it for 2 weeks. I went into another store and also spoke to AT&T and they said I absolutely did not have to buy the insurance and when they looked at my account I was told she just upsold me for the commission. I will go back there it call her out on it but if you go to that store and are unfortunate enough to get her, don't let her talk you into buying anything

From the owner: AT&T, serving over 81 million wireless customersread more

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Trust Cellular

3.7(3 reviews)

4.6 mi

•$

AWESOME ! such a willing and cool group to work with. They made sure I was accommodated to my…read morerequest and customer service was phenomenal. They offer price check as a plus !! if you in the market for some cool speakers or cases COME HERE !

Very disrespectful staff , disgusting way to treat customers broken cellular when you ask for help…read moreto change they say go some else . Terrible I will never recomen this place to no one .

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We Can Yelp Password or Carrier Unlock your device today!

Free Pick up & Delivery in Gainesville Ga.

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I was able to use my phone again once it was repaired at Trust Cellular .

Spectrum

1.6(13 reviews)

4.9 mi

would leave 0 stars if i could . i came in to trade in a iphone 14 and upgrade to the new 17pro max…read morebut ended up walking out because the service was so bad. Literally considering switching back to at&t

Complete RiP off. Cancelled service on the 3rd…read more They charged until the 24th because that is their policy. Fu** that.

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1 review that is not currently recommended

The reviews below are not factored into the business's overall star rating.

Jayce C.

5 years ago

It has a terrible service and extremely bad experience ever! Stay away, far away from them. Supervisor, staffs, and stupids worker are willing to make your day the worst ever in your life. read more

T-Mobile Authorized Retailer - mobilephones - Updated September 2026

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I went in to upgrade my phone and Jayden at AT&T was amazing from start to finish. He listened to…read morewhat I needed, recommended the right plan and accessories, transferred my data seamlessly, and even showed me a few tips to get the most out of my new phone. Great customer service, zero stress -- thank you, Jayden!

My wife's old iPhone 7 stopped providing any audio recently so we purchased an upgrade phone on…read moreAmazon. We took it to the Crabapple AT&T store and Juliana provided excellent customer service in getting the conversion handled. She was patient and competent in the process and had the knowledge to resolve any problems. I'll be upgrading my iPhone 7 soon and will surely seek Juliana's help doing it. AT&T is fortunate, as are we, to have this level of service and support from a great team member.

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Kevin is legit. He took time off his day to walk me through a reset over the phone. Data savers…read morewanted to charge me more than what I paid to buy my laptop. Do yourself a favor and use t hi s guy before he blows up and becomes a gazzillionaire.

DW1

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I'm thinking the previous reviewer has another company confused as I have used Discount Waste as…read morethe only dumpster/container provider on 100+ retail construction projects throughout the United States, Canada & Puerto Rico in the past few years. Every request is responded to and every email is addressed immediately. We could not ask for better service and look forward to knowing that dumpsters/containers/bins are on a low priority for us to price out as long as we use Discount Waste, we are covered!

Don't bother. Rude, undependable. Pre arrangements were not honored. Called to verify dumpster…read moredelivery the day before my roof was to be installed and they acted as if they didn't know. Didn't have any record of appointment. Asked to speak with a manager and was told we choose not to do business with you and they hung up on me. Don't bother.

Blue Chip Appraisers

5.0

(2 reviews)

Awesome! I…read moredesperately needed an appraisal for my home. It's tax appeal season yall, and yall know how that can go. God is good! I found this appraiser, David, who was a godsend. I told him my property, he ran numbers, crossed referenced homes, checked dates of assessments, and did all kinds of razzle dazzles for me. He was professional, funny, knowledgeable, HONEST, helpful and kind. He did all of that, and I didn't have to pay him anything. Why didn't I have to pay? Because, he cares about people. He knows that pimpin ain't easy. He went above and beyond, what I can imagine anyone else doing. I can't imagine what he would do for paying customers. Mark my word, he is the "go to" appraiser, when and if you need an appraisal. This is who you would want on your side. He will make sure you are not getting screwed, and will make sure every avenue of your home is addressed. Thank you Mr. David. David! David! David! The crowd goes wild!

To preface this stellar review, I actually did not end up working with this inspector due to my…read moretimeframe and him being out of town, BUT I would still recommend and here's why: Kip was extremely communicative from the first call to the multiple texts to the last call. During our call he let me know he didn't think he could meet my timing requirements, but he spent a good 17 minutes letting me know how to properly look for a good inspector. Being a first time homebuyer, all of the information he provided was very useful in my search. He was honest and thorough in his explanations even though it already had been decided we would not be working together. Anyone who takes time out of their night while wrapping up paperwork to help out a new buyer figure out best next moves (no pun intended) is someone YOU should reach out to for your needs. Kip, thank you!

T-Mobile Authorized Retailer