Terrible customer service. Walked in and waited 20 minutes with NOBODY even speaking to me or…read morethanking me for my patience. 0/10 never coming back.

It was a busy Sunday afternoon and David went above and beyond to help me out. He was really…read morepositive and tried a few solutions until one did the trick. I really appreciate it! Thank you

I'm an extrovert. I love good customer service…read more Being asked NINE TIMES why I'm in the store, if I have questions, if I need any help, and TWICE by the AT&T guy to talk about my phone plan is not good service. STOP. MAKING YOUR EMPLOYEES. HARASS PEOPLE. I just want to browse. The odds of me buying anything go exponentially down with your people hovering aggressively everywhere. Because now I'm trying to look unapproachable instead of actually looking at products! I can't even tell you about prices or deals because I was SO CONSCIOUS of all the swarming employees. We were standing in a triangle, backs out, having an ACTIVE conversation, and someone interrupted. We said no thanks. THEY KEPT TALKING. then I was telling another family member that exact story -- once again in a circle -- and we were interrupted AGAIN! It was funny because of how ridiculous it was and how closely together the interruptions happened. We couldn't have been in the store more than 20 minutes. Had to leave because it was so frustrating I was afraid I was gonna start screaming, lol.

On Friday, November 14th, I ordered a TV online from Best Buy. When I arrived to pick it up, I…read morerealized the TV wouldn't fit in my truck, so the sales associate recommended scheduling a delivery. The earliest date available was Monday, the 17th. I also learned that Best Buy offers TV installation and mounting for an additional $179.99 -- which felt expensive, especially since I already have my own mount -- but I went ahead and paid for it. I was promised delivery and installation by Tuesday, November 18th, no later than 3 PM. After 3 PM, I received a call from a Geek Squad electrician informing me that he was out of the area, very behind schedule, and would not be able to complete the installation until later in the day or first thing the following morning. I had already taken off work and cancelled a scheduled appointment to be available for this install. Considering the money I paid and the time I lost, I am extremely disappointed. This was my first purchasing experience with Best Buy, and the service I paid for was not delivered. I attempted to call for support, but after being transferred multiple times, my call was dropped, and I never received a call back. No customer service, no resolution. Given that this service was costly and not fulfilled, I am requesting a discount on the delivery and installation fee or a full refund. This experience was very disappointing, and I will not be using Best Buy's delivery service again. Delivery Order #1125318213027 Reference Number: 57719092840201

Great place very fast and efficient clean place as the guy says it will be done in 20 minutes. It…read morewill be done in 20 minutes.

I had my phone repaired at CPR with an after market screen on 10/5. I was told the screen had a 90…read moreday warranty at the time. The bottom of my screen started turning black on 10/16. When I took it for repair on 10/17, the employee looked for damage to the phone which he did not find. He then said tbe warranty did not cover black spots. THESE PEOPLE ARE CROOKS!!!! Find another repair shop!

We had excellent customer service with Troy. He treated us like old friends catching up. We were…read moreable to look over the products and find deals that works for our family needs. We were able to get the Black Friday deal which started on November 21st, that was a good value for us. Thank you for the great service. We will return.

It's ATT store so most people know what they need before going buy definitely a place I try to…read moreavoid . I get my phones from Apple and the warranty from Asurian sucks basically . Can't get same day, takes a lot of back and forth to get anything fixed and can't get asurian on the phone so the warranty they offer is of no value to me. People come and go here so hard to find someone with knowledge so I stay away. Just my thoughts . I don't recommend .

Great service at the Genius Bar. Conveniently located in…read morethe mall with lots of parking Always crowded. Always noisy Good advice on product purchases The variety and number of classes offered is great. Teachers are very helpful

Customer Service leaves a lot to be desired. You walk into the store and nobody is paying…read moreattention to greet you. You can stare at an employee straight in the face and they don't greet you much less ask you if you need help. Once someone finally decides to help you they tell you to "sit" at the table where they repair the MacBook. You get there and the table is full there are no chairs available. I'm with my 9 year old son so I decide to sit on the table next to the one I've been told to "sit" and I'm not even there two minutes when an employee comes over and tells me that I can't sit there I have to "sit" at the macbook table. Where mind you there are no seats available which is exactly what I told the employee with a puzzled look and she at least provided me with a chair for my son but I'm writing this review standing up. Smh. Customer service makes all the difference in the world.

I left work early so i could go get the new IPhone 15 plus and get a plan too with Verizon but I…read morewalked in and nobody even acknowledged that I was there and there was 3 workers all with a customer but they couldn't have even said anything to me while 2 workers walked right in front of me twice without saying a single word. I stood there for 35 minutes and just walked out. Do not come here the workers are full of themselves and very rude. Its a shame they lost a good customer when all they needed to say is "Hey we'll be right with u".

We previously had service with another carrier and went to Verizon - Asa was so very helpful and…read moreworked with us to help get two new phones and new services/plan. I have never had a better retail experience than here - absolutely recommend them!!!

After going to two locations one closed for remodeling and the other out of business. Maybe the T…read moreMobile corporate should update open / closed locations. 3rd time is a charm. Went to this location and spoke with Tracy who was proficient at opening me an account for home internet. The process was fast and easy. The set up at home was also easy. Thanks!

I was billed for a complete month even though I switched services on the first day of a billing…read moreperiod. T-Mobile cancelled my online account and sent me a paper bill weeks later. When I went in the store TWICE to resolve it they told me they couldn't help me without a pin. I called them at their service number and got the same response. This leaves the consumer with NO WAY OF RESOLVING AN ISSUE. Congrats T-Mobile on figuring out a way to make more money. My second trip into the store I had to make it evident I was not leaving without a resolution. I literally called customer service in front of all their customers and put it on speaker. I FINNALY got one of the store reps to take five or so minutes to confirm my identity with the phone rep who then told me they would pro-rate my bill and to ignore it and wait for another. When I received the new bill, it was for the full amount. T-Mobile, you suck. You have lost my business for life.

Great experience, fast customer service, and the staff was very helpful and professional. Best…read moreVerizon store in the area by far!

Tron was super helpful. thank you! was able to get my phone up and running in minutes.read more