No one greet to everybody just stand around the store smells like vape. No one even acknowledges your here read more

The wait time was long, but Alejandro made it absolutely worth it. I originally went in just for a phone upgrade, but thanks to his help and clear explanations, I walked out with an amazing deal on both a tablet and a watch. He was professional, patient, and genuinely focused on getting me the best offer possible. Thank you, Alejandro! read more

Worst!!! Worst customer service EVER. Waited over an hour. There were at least 4 or 5 sales people when we arrived. They all left and only one rep remained. She was helping one customer for over an hour. This is my LAST time ever going there. read more

Excited that after several months of fighting with my phones storage capacity I made the decision to come back to AT&T to buy their new I phone 11. Walking into this store to purchase the new Apple I phone 11 pro I was greeted by a young man who immediately began what he thought was a good idea - his sales pitch - filled with classless jokes and ridiculous banter. He began by insulting what I was wearing . I was so embarrassed I couldn't believe it. I was shocked and tried to laugh it off though I was really just shocked at his audacity and rudeness. His mindless games contained ... it almost felt like I was stuck in a bad merry go round routine of Abbott & Costellos ' who's on first '. Constantly joking and at some points actually insulting me and making jokes of my name, he continued to badger me with what he must have thought was wit - but I found annoying and right out rude. Apparently their employee felt my $1100.00 purchase didn't matter as he actually said 'whatever' when I told him I would leave and go elsewhere. I ended up giving up and leaving . I guess I should have checked the stores reviews as this store has problems with really poor customer service. I did call AT&T corporate office and they looked into my transaction and told me they would report the incident to their store Mgr. Clearly the kids they have working there don't understand customer service and have no concept of etiquette. Bottom line : Avoid this store . You're welcome. read more

Went to update phones, very helpful. Then went back to turn phones in. Had same rep but this time was told that the discount was a different amount for the trade in. Manager said that his rep never lies.... read more

What can I say but had one of the worse experiences with this company. Not only do they not have enough help in the store but they don't provide any service. Had signed up for the bundle/family plan. Had one phone connected the 1st day, then tried to get the 2nd & 3rd phones connected the next day but those got red flagged with their fraud department. Spent 3 hours the 1st day and 5 hours the next day with 2 trips. They also promised a technician to come install our internet/TV service, never came, scheduled 3 different times, nobody ever came. The only thing that came was their $350 bill. Called the store multiple times, never got any answers. The last phone call the lady hung up for no reason. Now waiting in the store to give their equipment back they said the manager is on his way back, supposedly coming from an hour away. After about 50 minutes waiting, manager never walked in but an employee starts to help us. Lies and lots of talk... read more

Deplorable customer service! Never again. Verizon is much better coverage and customer service. ATT customer service is the equivalent of boost mobile or metro pcs. read more

terrible customer service!!! Made an appointment for 10 AM and when I arrive and was told that they had temporary hours starting at 10:30 and they didn't honor their appointment schedule. read more

This store is & staff is nothing short of amazing I've previously had terrible shady experiences with 3rd party AT&T stores & this (corporate) store has shown that they actually care. Excellent customer service. Will be my go to store from here on out! Quick word to the wise be wary of 3rd party contractor stores! There's a difference between them & the corporate stores. read more

there today and Kate, as soon as I got there, Kate, no my name or whatever and I realize like I feel like 30 minutes it was like it was weird that I was taking so long so I look at it at the board have all their names in the waiting list and I'd realize that she has skipped my name because I guess she was trying to make some sales or whatever but I think it was very disrespectful because I was there before them but then after that nice gentleman tried to help me I didn't get his name, but at least he did try to help me/ read more

It isn't AT&T but this location. I'm very disappointed about the shadiness and poor customer service. I came in for my birthday at the end of September. I greeted by a man that tried to get us to leave. I wish I listened to the man with the clip board. My daughter said we should stay so we waited about an hour or so and they had us go with the sales associate. She was nice but she made errors on our account a few times. I get a frantic call from Anthony a manager how I needed to come down. He said I should not have gotten phones without our trade ins. I couldn't get there because I work in Belmont and I thought they closed at 7. So we went last week. They made us wait for two hours. It was their error and I couldn't believe they just let us sit there. I was calm. Finally I got to speak with Anthony the mgr and he says oh you didn't come on time so I fixed it. They Definitely did this to cover their butts. I don't even know what the error was. The trade ins are still in limbo. I was told for my iPhone 11 I would get a certain amt and my daughter's phone too. Things worked out for my daughter but my discount is still in limbo somewhere. I was miscommunicated to about trade in value. I get my bill and it was a 335.00 bill. It makes me wonder what did manager do. This store needs to do better by its customers. I know not to go to this location in the future. I hope the bill goes down next bill cycle. I don't want to trade my phone for a price not quoted to me. read more

They were excellent and the manager and staff were extremely helpful!!!! We changed from Verizon and love our service!!!

Walked in to two customers and three employees. I was told that I was next and asked to sit. Two employees were assisting one family and the other was assisting one customer. After waiting 30 minutes and it being 8pm, I approached the sales associate and asked when he thought we'd be helped. He actually responded, when we are done. So I said to the two women, can one of you assist us? The one said, no, I'm the supervisor and I'm translating. I said, can you cover the rest of the transaction so that she can help us? Her response was that since she was the supervisor she doesn't get credit for sales. Let me be clear. It doesn't matter one iota, to me, who receives credit for the transaction. If you have three capable employees, you should be assisting the three customers in your store. It's just that simple. Update: we waited an hour for assistance and the young man that helped us was awesome. His name is Justin and he was helpful and very cordial. I'd like to share that he, too, did not receive credit as we had an insurance claim to file. Shame on the young woman 'supervisor'. She has a lack of leadership and I also blame her manager as clearly she's not been mentored well. read more

Great company staff products and collaborations. Always happy to come in and browse. read more

Horrible customer service. Got around 10 AM on a weekday, waited for about 25 minutes due to Covid protocol, however, when 3 persons got inside, I was not listed on the "check-in page"... the manager told me that I was going to be assisted immediately, When "Michelle" came, I told her I was looking to trading in my old phone and looking to upgrade old my phone. I was running out of time, told Michelle, I needed to get back to work, she asked me a lot of questions, even about my ID, I gave her my ID but before asked her why. Anyway, after waiting for about 2 hours, she started talking about only one plan, the unlimited plan! That was the only one that they must sell. Because I was very clear: I did not need an apple watch, HBO max, unlimited things... Just my phone number. After the two hours, she was calculating and writing down a lot of information (? She told me if I wanted to upgrade my phone I should have that plan! Oh, and the phone should arrive at least in 2 months. I couldn't believe the waste of time I experienced. When I was on my way out, I asked her if she can email me the plan, (I needed to think about keeping that carrier or another one). She told me the email went and got back home. Before the store closed that day, I called and the manager answered and I told him about my poor experience. He didn't care at all. He told me the email was going to be sent again. One week later I'm still waiting for the email. Worst customer service! I'll keep AT&T but I will be going to a new store that does not have terrible customer service. read more

Worst atnt experience ever. The sales guy pretended to be nice and got me buying the phone together with the plan upgrade. Turns out he estimated $100+ less than the actual price PER month so you can guess what happens when I see my bill after the purchase. Atnt customer service spent 3 hours resolving my case, I went back to the store and the sales guy who I spent over an hour two weeks ago pretended like he never met me and has no memory of the purchase literally two weeks ago. Spoke to another rep and he said it was just an estimate and not the actual bill. I wasn't even gonna bother to write a review but the customer service person told me that I should. I begin to wonder if the estimate is even done intentionally wrong. This is really really bad, just terrible. Change your staff please, you can't only be nice when trying to sell and all careless after the sale especially when the mistake is on your end. read more

Are there negative stars? If so, -100. Bought some phone cases here on sale that ended up not being a great fit for my wife's phone. Cool, I'll just return them and continue the search, right? WRONG. The salesmen at this store swore up + down that they couldn't take back the cases due to them being on sale...which I knew was a blatant lie, because I had read the AT&T return policy online. They weren't even on clearance, just a reduced price. So, after wasting 20+ min of my life I'll never get back, I drove over to the store on Fairview (another 15 min or so). And wouldn't you know, they processed the return with a full refund. No hassle, no lies, no issue. Which makes *this* AT&T store look more than a bit ridiculous. Wouldn't head back here if my life depended on it. read more

This phone number must be wrong. When you call the number goes to being disconnected. I'm not sure this is a business even though they are listed on the ATT website. read more

Customer service I visited this store after not being helped on the phone . I have been a customer since 2007. The manager of the store MATT was not helpful at all, his demeanor was disgusting and not personable at all. They were all robotic in their customer service . DO NOT VISIT . read more

AT&T customer service on the phone or internet is terrible, it makes you feel like you jump in a pool full of jello and suffocate on the jello - and not even the good kind the sugar free kind. Well going into the store is much more helpful. I worked with the manager Nate and an associate Justin and they were extremely helpful. Kudos to them read more

BE CAREFUL. I have been cheated by this store. I asked the representative his name and he was not ready to share his name but eventually said his name is Eddie. The store manager name is Eric. I would not recommend buying anything from the store. Be careful, as they will add extra charges which they will not fix. I have been at it for 8 months and have not had any Relief to the errors on my bill. read more

My review is not about the store but about the service of AT&T. I blocked a few people on my cell and got voicemail from the same people and AT&T's response is their system only blocked calls and voicemail can get through which makes no sense to me because blocked means absolutely no contact so this is total nonsense and I am beyond outraged that I can not get any kind of help from them. We are talking a serious problem and there is absolutely nothing they can do with all the technology they have. I can't even believe the total crap I got but I can call the police is what they want their last response was like thanks for wasting my time!! Blocking people is a way of getting peace from people who are harassing you and it means no contact so why do I have their service if they can't provide protection. I wouldn't recommend their problem solving for anyone and I never had a problem with AT&T prior to this but now its a problem!! read more

My account was messing up I can't login to pay my bill, I'm coming to the 9433 PINEVILLE store then someone can help me with my payment,if I walk in the store all the sale representative not busy,if I walk in one of them ask me need help, I told him can he help me to pay my bill because I can't login to my account, then he ask me information to login after that he told me can I do him the favorite go to the kiosk machine to pay, i feel if you coming to open the new line or get new phone they are very welcome but They don't like to help you with anything else if they don't get benefits from you service, very bad customer service I'm recommend go to different place if you can. read more

Associate Chris was just rude for no reason this morning. And offered zero help. i am canceling my new phone order because of him.

Very dissatisfied with Digital Life experience thus far. ATT store salesperson made it sound like a turnkey change. Signed up in April, finally had a date for install in July, which was cancelled. Next available date for instal is August. I have to ask how any other company could run a business selling someone in April and not delivering final product till August. Not what I expected. read more

I can't say enough good stuff about this store. Went in late - 8:40pm and needed a new phone because my old one broke. Signed in but so many people waiting I didn't get seen until 9:10 PM!! 10 minutes AFTER CLOSING. Javier said "oh, don't worry, we will get you fixed up. I have nowhere to be!" And he spent almost 45 minutes resetting my phone, getting me my new phone, and because the "buy one iphone get one free" promotion was on and we decided to also hook up a second line. Which made our appointment a little more lengthy. NOTHING was too much trouble, literally NOTHING. I have never had this kind of service in a cell phone store before. Usually these folks are over worked and harassed and it shows but Javier was polite, respectful, funny and super easy to work with. I give this store, (well Javier) 12/10. Guess where I will go next time I need to spend another $1000+ on phones??!?! ;). Thanks Javier for making a really crappy day - much better. read more

Avoid this store at all costs. Horrible customer service and always a long wait. Recommend going to another store in the area any day

This store is very unprofessional! I was visiting from out of town (Texas) and wanted to put my sister in law on my plan. The wait wasn't too long, which was nice. And all our questions were answered. HOWEVER, once we got back to my sister in law's house, we noticed her new phone had no SIM card. So, we had to go back to the store the next day (our last day in NC) to get the SIM card put in our phone. The young man who helped us originally, Manhar, argued with my daughter saying he DID put the card in the phone. (he later realized he didn't) We were offered a $30 credit, but the store said they couldn't do it and we would have to do it online. I know for a fact that corporate stores CAN do that. The online chat in the website offered me $10! That's almost an insult. He never even asked us about a trade-in phone! We never even thought about that - but that's not our job to think about things like that. There were more employees walking around the store than customers being helped. I hope that if you're thinking about going to this particular AT&T Store, that you think again. Please read the reviews first. We went to this location, as we were shopping at Carolina Place Mall and it was convenient. Next time, I'll just do everything online or at another location! read more

This store has the worst customer service, and they do not honor their promotions. We worked with the sales rep Michelle to upgrade one of our phone lines. She sold us 2 free months of internet service, which we agreed too. After 2 weeks, we decided we did not want the internet service so we cancelled. We received a bill for $150 more than our normal bill which included the first months charge of internet service among other unexplainable fees. When I contacted Michelle she had me on hold for over 45 minutes and said she would call me back so she can review my account with her manager. Needless to say, she never called back. We had to contact the ATT loyalty program for further assistance. After 6 calls, over 4 hours on hold, the poorest customer service from Michelle, and never hearing back from her manager, our issue was not resolved. Today we contacted the loyalty program and finally we were able to get some assistance. I will never purchase or upgrade from this location. And as a business owner, my company has contracted with ATT for my employees phone services. Effective May 1st, we will not be renewing our phone contracts. read more

This is the worst AT&T store I have ever been to. They are dishonest, and will not tell you in full detail about promotions they are running. After signing up, you are pushed out there to fend for yourself. They are no help at all, and do not go out of their way to help. Awful service, awful place. read more