Still waiting to have an employee help me, been here for 50 minutes. There are 2 workers and each has been with their customer for this whole time... This business sucks. The employees are great, it's not their fault. read more

The Plattsburgh AT&T store is what's wrong with mobile providers in the United States. I come in on a Thursday to get my mobile watch service transferred to a new device. A smarmy rep immediately tries to get me to add every AT&T package under the sun. Clearly not what I asked for, so no. After ten minutes of fiddling through settings, he asks me for my PIN, which--shame on me--I can't remember (though he incorrectly said it was 4 to 6 digits, when it really is between 5 and 7, which would have tipped me off to what it was). He can't change my PIN because the store is no longer a corporate store, neutering them of the power to do basically anything except shill products. After twenty minutes on the phone with four(!) different overseas reps (not the store's fault, but indicative of AT&Ts lack of customer service), I finally get the PIN changed. Then, I wait for fifteen more minutes for help. No one is available. After forty-five minutes of getting absolutely nothing done on what should be a simple switch, I leave. (Notably, I go to Verizon and get what I needed to get done in fifteen minutes.) Today, I come back to cancel my account. Again, they can't help because they're not a corporate store. (Again, I call AT&T customer service, and it takes a half-hour for someone to tell me their automated system sent me to the wrong place and an hour for someone to tell me that no one can help me.) Verizon might not be perfect, but the Plattsburgh Verizon store is leagues better than the Plattsburgh AT&T store. read more

Stay away from the AT&T store in Plattsburgh,N.Y. I went into the store 3 times to solve a problem with my bil. Each time I was told it was corrected. Wrong! I was charged for 2 phones when I only had 1. Everytime I went in they changed my SIM card and charged me a activation fee. It was a complete mess! Dealt with problems for a month. Unnecessary fees and a BIG MESS! My son and a good friend helped me solve this. I'm trying to warn people if you are not Tech savy you can be really taken for granted and screwed! read more

Thank goodness for Chris! I did something really stupid when I thought I'd called AppleCare. Chris was able to undo my stupidity and gave me the correct information to process my repair needs appropriately! AT&T- Chris needs to be acknowledged appropriately for handling my crisis, like the professional he is! read more