I went in to have someone look at my phone. I couldn't wait to get out. The boy who helped me had…read moreatrociously dirty fingernails, dirty longish hair and an unkept beard. Personnel are not trained properly. They sent me to Batteries Plus to unfreeze the screen. The guy there pressed a couple of buttons and BINGO it was fixed. In the interim TMobile personnel had pressed the buttons so many times all my emergency contacts were getting emails of an emergency. I couldn't answer the phone when it rang bc of screen freeze so they called the police to my home. WHAT A MESS!!

Best T-Mobile in the area. The staff was kind and very helpful. I was helped by Jay and he is the…read moregreatest, most wonderful person there.

I decided to visit the Verizon store the day after Christmas--crazy, right? Surprisingly, it wasn't…read morebad at all! The store was very organized, with a check-in process as soon as you entered. We waited about 15 minutes. Thomas was amazing! He was pleasant to work with and extremely helpful, making us feel comfortable throughout the entire experience. I told him exactly what we wanted, and he didn't push us to change our plan or upsell us on accessories. We got three phones and were in and out in less than an hour. A 5-star experience!

Ms.Tee is the best employee someone could ask to have considering it being the first time I've been…read moreto verizon. She is great help, very kind and goes out of her way to do things for I'm sure everyone including myself. Promote her to manager!!

Fourth time here during posted business hours and NO ONE is here. Y'all are the only place in the…read morearea. Very disappointed that you don't want my money. Hate leaving 1 star reviews but 4 times and y'all are even open? How are you still in business?????

I dropped off a Mac for screen repair was charged $202.23 at drop off on 9/12/18 was told 7-12 days…read moreto fix, well that 7-12 days turned into over 60 days being as patient as I could after they had my laptop for about 2 months they finally stated that they could not repair and would refund me...fast forward to 11-9-18 day I picked up unrepaired laptop, was told refunds take 7-10 business days to post well guess what nothing I've tried to message and no response, I tried calling and no one answers or they put me on hold. Thanks to technology I have all the conversations saved and now BOA is handling the claim for me to get my money returned. I WILL NEVER NEVER NEVER USE this establishment again and neither will anyone I know!!!!

The staff was the only reason for any stars... T-Mobile has so underwhelmed me with other stores,…read moredeals, trained staff. Thanks Christa for the glimmer of hope! And the help with my phone!

Customer service is non existent at this location. I tried to explain that i was there for a phone…read morereturn after being instructed by corporate to do just that. The lower staff member, Jemarion, rather than trying to be helpful, told me that i was in fact scammed by TMobile and I'm out of luck. Yes he actually said those exact words. Turns out his manager told him it can't be done because they're franchised and not corporate but Jemarion took it upon himself to reword that message in the most unprofessional manner possible. After I explained that he was clueless, i got on the phone with TMobile customer support while at this underperforming location (store manager was tied up) and asked what the deal was. As i was being helped over the phone by someone in a completely different state, Jemarion decided to start scrolling TIK TOK. Wow. Just wow. The rep on the phone was just as confused as i was until the store manager Cesar was able to come over and clear up Jemarion's mess. Btw Cesar, next time i would advise you to have those difficult conversations with customers yourself instead of delegating those tasks to your worst employee. More times than not, junior staff do not possess the same people skills that you typically see in upper management. I had gone through a pretty sizable headache having to return this phone but none of that compares to the 5 minutes of being "helped" by Jemarion. I didn't have any issues with TMobile before today but i promise I'll never be back based on his lack of training alone. Customers aren't your bro, Jemarion. Have some self respect. This store needs a clean up. Do better TMobile

Ordered a phone, couldn't even get the address correct for shipping. Every time I go in I have to…read morewait 30 minutes just to talk to someone. Terrible.

I am disappointed and disgusted at the treatment I endured at the Verizon Pooler store. Don't go…read morehere if you value your money or time. I came here to file an Asurion insurance claim after dropping my phone. Alicia instructed me to file it on the store's laptop. I received the notification that I would have to wait 11 days for a repair tech (not remotely reasonable!) This is not what I remembered from the last time I filed a claim, so I inquired about the express option where you pay an extra deductible ($99) and receive a replacement phone within 24 hours. I was informed that this was not an option, and my only other option was to buy a new phone. Unfortunately, there was no way I could wait 11 days, so I purchased the new phone. Alicia was minimally helpful with the set-up, and sneered and laughed at me the whole time. My data restore was incomplete. Subsequently, feeling something wasn't right, I called Asurion to ensure that I had in fact done the right thing. It turns out I did indeed have the option to pay the $99 and get a replacement, so that is what I then did. I subsequently complained to Verizon online, having no desire to return to that store after their poor treatment and dishonesty towards me. I suspect Alicia was more interested in earning a new phone commission instead of actually helping me. Both Asurion and Verizon were very upset and shocked when I reported the matter to them, and Verizon ultimately sent me a return label to return the new phone to them, so that I didn't have to deal with the store again. I did this but, after I saw that Verizon received the phone a week ago and I was still waiting for the refund, Verizon online advised me to go to the Verizon Pooler store and ask for the refund as Verizon online had annotated everything in my account, and they were actually waiting for the store to issue the refund. Manager Ismail was not in the least bit helpful, didn't care when I complained about what had occurred with Alicia, refused to even look at my account and, to top it all off, Alicia came over to sneer and laugh at me and interrupt my conversation with Ismael to the point where he had to ask her to stop interrupting us. What really irks me is that I filled out an email survey for this store, and was then promised that a manager would reach out to me within the next few days. Nobody ever did. I wasted so much time and money because of Alicia's dishonesty/incompetence. Thankfully, Verizon online finally refunded me, although apparently it should have been the store who issued the refund, and it was a credit to my account instead of the credit to my credit card Verizon online had originally promised because the Pooler store refused to get their act together. The most important thing that I learned from this whole unpleasant interaction is that, even if the store calls themselves Verizon, they are not necessarily directly connected to Verizon. So be very careful whenever you go into one of these stores. This one is neither trustworthy nor professional.

Piss poor customer service! Please do not go…read morehere+!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Rincon store today.

Had a galaxy and got it fixed! Only place in town that fixes Android phones. They also let me split…read morethe payment into 4 with afterpay which was convenient.

From the owner: e Mobile Repair Service, located at 85 Old Sunbury Road, Hinesville, GA, offers expert device sales…read moreand repairs. Whether you visit our physical location or need a repair on the go, we provide fast, reliable service. We specialize in fixing smartphones, tablets, and other electronic devices, and our mobile service allows us to travel directly to you, ensuring a convenient and hassle-free experience. At e Mobile Repair Service, we’re committed to keeping your devices working perfectly, wherever you are.

I had an absolutely incredible experience!…read more The other day I was rollerblading when I fell HARD and ended up messing up my phone screen real bad. I looked for phone repair shops online and this place had exceptional ratings. Can confirm--if you have trouble with the screen of your phone, then this IS the place to be. The service here is actually that good! The lady at the counter, Mrs. Shelby, was upfront with the process, the cost, and the duration of time it would take to get my phone repaired which, for me, was a little over an hour. If you're having trouble with your phone, iPad, or console, I totally recommend dropping by and giving this place a chance!

The price-to-quality ratio is abysmal; I got back a botched, shoddily executed job that was neither…read morefinished on time nor brought to a logical conclusion. For this (disassembling and assembling the phone, no soldering, no repairs, only replacement of the finished module), they ripped me off for an absolutely fabulous, unbelievable amount of money, as if I had paid for an elite prostitute. The phone wasn't even fully reassembled; the back cover wasn't closed properly. Instead of the agreed-upon week, the "work" took over a month. I strongly advise avoiding this place: the Asian owner gives evasive answers, the "technician" is incompetent as watermelon and unable to answer anything, and the woman at the register is irresponsible. The company operates in a gray area, extorting sums around $100-300, an amount no one would bother suing over, yet they take absolutely no responsibility for the work.