Ordered a phone, couldn't even get the address correct for shipping. Every time I go in I have to wait 30 minutes just to talk to someone. Terrible. read more

the lady who helped me wasn't bad but it was entirely too loud and roudy in there the staff were conversating with each other like they were at a cook out. I had to call customer service in there because they took to long to get to me. and I couldn't even hear the operator over the noise they were making. this is a business not a party they need to be more professional there is no reason I shouldn't be able to hear on the phone read more

I am disappointed and disgusted at the treatment I endured at the Verizon Pooler store. Don't go here if you value your money or time. I came here to file an Asurion insurance claim after dropping my phone. Alicia instructed me to file it on the store's laptop. I received the notification that I would have to wait 11 days for a repair tech (not remotely reasonable!) This is not what I remembered from the last time I filed a claim, so I inquired about the express option where you pay an extra deductible ($99) and receive a replacement phone within 24 hours. I was informed that this was not an option, and my only other option was to buy a new phone. Unfortunately, there was no way I could wait 11 days, so I purchased the new phone. Alicia was minimally helpful with the set-up, and sneered and laughed at me the whole time. My data restore was incomplete. Subsequently, feeling something wasn't right, I called Asurion to ensure that I had in fact done the right thing. It turns out I did indeed have the option to pay the $99 and get a replacement, so that is what I then did. I subsequently complained to Verizon online, having no desire to return to that store after their poor treatment and dishonesty towards me. I suspect Alicia was more interested in earning a new phone commission instead of actually helping me. Both Asurion and Verizon were very upset and shocked when I reported the matter to them, and Verizon ultimately sent me a return label to return the new phone to them, so that I didn't have to deal with the store again. I did this but, after I saw that Verizon received the phone a week ago and I was still waiting for the refund, Verizon online advised me to go to the Verizon Pooler store and ask for the refund as Verizon online had annotated everything in my account, and they were actually waiting for the store to issue the refund. Manager Ismail was not in the least bit helpful, didn't care when I complained about what had occurred with Alicia, refused to even look at my account and, to top it all off, Alicia came over to sneer and laugh at me and interrupt my conversation with Ismael to the point where he had to ask her to stop interrupting us. What really irks me is that I filled out an email survey for this store, and was then promised that a manager would reach out to me within the next few days. Nobody ever did. I wasted so much time and money because of Alicia's dishonesty/incompetence. Thankfully, Verizon online finally refunded me, although apparently it should have been the store who issued the refund, and it was a credit to my account instead of the credit to my credit card Verizon online had originally promised because the Pooler store refused to get their act together. The most important thing that I learned from this whole unpleasant interaction is that, even if the store calls themselves Verizon, they are not necessarily directly connected to Verizon. So be very careful whenever you go into one of these stores. This one is neither trustworthy nor professional. read more

Disappointed again in Verizon stores second visit to a Verizon store ,This time I was waited on quickly but alas no help for what im looking for no case for my phone no usb cord for my phone no one to fix the glass screen on my phone ,all in all another wasted afternoon ,Why do I come back and suffer the pain of rejection ? Great question ,been a customer for 35 years can not believe they have fallen so far back on customer service read more

poor service Waited 30 minutes after registering without receiving help while walk-ins went ahead of me. On top of it all, I called to speak to the manager and was placed on hold by the dreaded computer voice that said agents are all busy.... read more

My experience at this location was overall great. I don't have any real complaints. The staff was friendly and seemed to be knowledgeable and capable of answering questions. I didn't know that Verizon offers a hotspot box without a contract for $70 per month unlimited wifi for your home. That was pretty cool. My only advice would be to pay attention to which insurance coverage you are set up for. There are several options and the cost varies. As l low as $6.75 all the way up to almost $14 per device. I had to review my receipt and make that adjustment the next day. Which believe it or not made a tremendous difference in the bill. Also.set yourself up on automatic billing so you can save some money! Military also saves a bunch of money with Verizon as well. Right now the Military are offered $100 in accessories per line. My husband and I got the wireless chargers which are normally $70 each and cell phone cases. read more

Verizon - Verizon wireless internet box - Mobile Phones Near Me - Pooler, Georgia

Don't really understand why there is brick and mortar store here. Came in to purchase a new phone. They met us at the door and ask if we had appt. then we go in they asked that we use sanitizer, then she goes behind a glass partition and proceeds to instruct us how to buy a phone. To pay she sends us out to a kiosk . She never touched our phone or any thing related to us and was really no help. Probably could have done this online. I'm all for keeping safe, and so on but if you are that afraid of getting sick, you need to be at home and not dealing with the public. I almost walked out midway through. I've been here 20 yrs and my husband insists on staying. If it is ever my decision I'm out. Worse customer service ever. read more

Verizon was always my go to but these past few months I've noticed my signal showing lackluster performance to the point where I end up being lost in traffic due to my gps not recognizing my location at some points when searching the web I even have to switch to 3G in order to get service even my co workers who have t mobile / cricket get better service than me, every month there always seems to be a hidden fee (random surcharges) it is time to come to my senses and switch, here is a screen shot of my past 3 monthly bills for 2 iPhones and a hotspot jet pack with "unlimited LTE" I highly suggest you guys take your money elsewhere unless you like be robbed. read more

Verizon - Verizon monthly bill charges - Mobile Phones Near Me - Pooler, Georgia

Horrible service, all employees and managers don't really have much experience. Try to return a phone and it took them over two hours too refund my money. They also charge me $35 for restocking fees, when I haven't even open the phone yet! Smh Very very slow with whatever you need, always have to wait 30 mins plus. Been with Verizon for 12+ years, must say... this is the worst location ever! Another thing, on here states that they are open from 9am-9pm. But they open at 10am-8pm, open super late.. Closes super early! read more

My husband and I went to this store this past weekend with an appointment. The greeter was very nice and we got in very close to our appointment time. We had the intention of buying two new iphones and upgrading to an unlimited plan. We had done our research and have been Verizon service members for many years so we were ready and knew what we wanted. However, we reached the service counter with Shiante and had some of the worst customer service we have ever experienced. She was incredibly rude, condescending, and unhelpful. She didn't listen to what we were saying, asking for, and the entire time was not kind or polite in any way. Even though we were in need of new phones and more than ready to purchase we left after a couple minutes without completing any transaction purely because of her horrendous attitude. read more

Everyone there has bad attitudes and poor customer service and they do not truly help you. I will not be visiting this location ever again and will advise others to do the same. read more

It's Verizon which means: terrible customer service, rude employees, and general incompetence. Enough said.

All I wanted to purchase was an Apple Watch. Shouldn't have been in here long... going on 40 minutes and still here. I had received a text being told to let her know the time I would arrive, so, she wouldn't be busy with a customer. I let her know the time and I arrived at the time I said I would. And still she was busy with a customer. Coming to Verizon it is now just as irritating as going to Walmart. Long lines... slow agents... read more

There was a bit of a wait but once I sat down with Carlos it was as if I was the only customer there. He explained plans and coverage thoroughly and had excellent customer service skills. read more

Great store and great CSR's... i always have a pleasant experience when I need to visit this Verizon store....sometime wait times can be long but the staff is very helpful. read more

Awesome customer service! Carlos was very patient and informative (had to explain the plan to us a few times before we "got it"). He tried to find us the best deal for our situation, and I believe he went above and beyond to get us a great deal! So refreshing as great customer service is hard to come by. Very satisfied customer! read more

I wanted to see what I could get for switching from my network. The manager offered me 300 dollars to switch, but once I told him I needed to think about it, he immediately withdrew the offer. He accused me of knowing exactly what they could offer and insinuated that I was just playing dumb. I felt as if I was buying a used car on my 16th birthday from a sleazy salesman. The network is large, granted. But if this is a customer service I would get once I switch, then no, thank you....I'll keep what I have... read more

Customer service has improved tremendously here. Wait times aren't near as bad as they used to be. Had an excellent rep named Hunter help me with my billing issues. Definitely would recommend! read more