The staff was the only reason for any stars... T-Mobile has so underwhelmed me with other stores,…read moredeals, trained staff. Thanks Christa for the glimmer of hope! And the help with my phone!

Customer service is non existent at this location. I tried to explain that i was there for a phone…read morereturn after being instructed by corporate to do just that. The lower staff member, Jemarion, rather than trying to be helpful, told me that i was in fact scammed by TMobile and I'm out of luck. Yes he actually said those exact words. Turns out his manager told him it can't be done because they're franchised and not corporate but Jemarion took it upon himself to reword that message in the most unprofessional manner possible. After I explained that he was clueless, i got on the phone with TMobile customer support while at this underperforming location (store manager was tied up) and asked what the deal was. As i was being helped over the phone by someone in a completely different state, Jemarion decided to start scrolling TIK TOK. Wow. Just wow. The rep on the phone was just as confused as i was until the store manager Cesar was able to come over and clear up Jemarion's mess. Btw Cesar, next time i would advise you to have those difficult conversations with customers yourself instead of delegating those tasks to your worst employee. More times than not, junior staff do not possess the same people skills that you typically see in upper management. I had gone through a pretty sizable headache having to return this phone but none of that compares to the 5 minutes of being "helped" by Jemarion. I didn't have any issues with TMobile before today but i promise I'll never be back based on his lack of training alone. Customers aren't your bro, Jemarion. Have some self respect. This store needs a clean up. Do better TMobile

So I'm guessing this location isn't really part of T-Mobile. They're a franchise office only. While…read moreT-Mobile has many options and promotions, this location does not participate in any of them. If your app tells you to stop by a T-Mobile store, don't go here. You can only go to the ones in Beaufort or Rincon. At least that's what I was told. As far as any other information, they're only there to sell products and a service program. After that, you're on your own. Is this store really necessary?

I worked with Nathan at this location after having to deal with A Sam's club t-mobile nightmare,…read moreand he was extremely patient with me over 2 hours trying to get my phones working again, he 100% saved my from switched back to Verizon and had me smiling before I left, I've only been with T-Mobile a year and signed up with him in Sam's club which is why I went there but that location has plummeted, glad to see he didn't go down with them and look forward to seeing him again.

We were provided fantastic, A+ service by Ahmad and Nina today! They were determined in saving my…read morehusband $$ on his business account. Additionally, they were extremely helpful setting up new cell phone upgrades for our family phones. We will return!

Joe Morris was wonderfully helpful on my email problem: Messages from a high priority source were…read moregoing to SPAM. I went first to my provider, Comcast, but they had no time for me. Joe, on the other hand, was glad to try several possible solutions and willing to try more if those didn't work. Eventually it was Comcast who had to fix it. They said their server couldn't recognize the address as legitimate because it contained a hyphen. I just want to thank Joe and Verizon for being so friendly and willing to help, especially when it wasn't really Verizon's problem.

I decided to visit the Verizon store the day after Christmas--crazy, right? Surprisingly, it wasn't…read morebad at all! The store was very organized, with a check-in process as soon as you entered. We waited about 15 minutes. Thomas was amazing! He was pleasant to work with and extremely helpful, making us feel comfortable throughout the entire experience. I told him exactly what we wanted, and he didn't push us to change our plan or upsell us on accessories. We got three phones and were in and out in less than an hour. A 5-star experience!

Ms.Tee is the best employee someone could ask to have considering it being the first time I've been…read moreto verizon. She is great help, very kind and goes out of her way to do things for I'm sure everyone including myself. Promote her to manager!!

I had an absolutely incredible experience!…read more The other day I was rollerblading when I fell HARD and ended up messing up my phone screen real bad. I looked for phone repair shops online and this place had exceptional ratings. Can confirm--if you have trouble with the screen of your phone, then this IS the place to be. The service here is actually that good! The lady at the counter, Mrs. Shelby, was upfront with the process, the cost, and the duration of time it would take to get my phone repaired which, for me, was a little over an hour. If you're having trouble with your phone, iPad, or console, I totally recommend dropping by and giving this place a chance!

The price-to-quality ratio is abysmal; I got back a botched, shoddily executed job that was neither…read morefinished on time nor brought to a logical conclusion. For this (disassembling and assembling the phone, no soldering, no repairs, only replacement of the finished module), they ripped me off for an absolutely fabulous, unbelievable amount of money, as if I had paid for an elite prostitute. The phone wasn't even fully reassembled; the back cover wasn't closed properly. Instead of the agreed-upon week, the "work" took over a month. I strongly advise avoiding this place: the Asian owner gives evasive answers, the "technician" is incompetent as watermelon and unable to answer anything, and the woman at the register is irresponsible. The company operates in a gray area, extorting sums around $100-300, an amount no one would bother suing over, yet they take absolutely no responsibility for the work.

If Khaled can't fix it nobody can. The others should take lessons. Khaled is attempting to fix a…read moreblown speaker for me right now. He is never rude and always friendly and polite. Explains what is wrong and has a loyal clientele.

Excellent service, fast response time and a pleasure to do business with this company.read more

Khaled is a master at repair. I went down the road to another place and the guy was a super meanie…read morebut Khaled is trying to fix the blown speaker now. If Khaled can't fix it nobody can.