Rude and unprofessional staff. I walked in earlier asking for help with my brand new iPhone that I…read morehad purchased from their store less than a month ago and the two woman working wouldn't even look at the phone. They were blasting music and immediately told me I had to go to the Apple Store and that there was nothing they could do. I drove over to Crossgates Mall and went to the T-Mobile store in there and the guy working at that location helped me immediately and fixed the issue in less than 5 minutes. Do better!!!

From the owner: Visit the T-Mobile store in Rensselaer and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 600 N Greenbush Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This is a great place they really nice and they repair go to them I will recommend them they are…read morethe best

Got my Samsung galaxy 8 unblocked and unlocked in 4 days.. Had to download lots of things and he…read moredid it via TeamViewer, I needed a lot of 1 on 1 assistance, and I am on another continent.. Concept Williams was impatient and busy but he knew his stuff and he Flashed the phone and did get the job done.. Unblocked and Unlocked.. Great I'm happy.

Each time I have moved, I've dreaded dealing with changing service with Spectrum. Equipment never…read moretransfers, plans always vary, it's endlessly frustrating. My all time best Spectrum experience--not to mention the easiest part of my latest move--was this Spectrum location. Brianna had me set up in no time, and is the friendliest, most helpful Spectrum employee I have ever worked with.

Update after missing 5 days work $400 dollars 28 1/2 hrs dealing customer service I tried bring…read moreback my Spectrum phone that doesn't work . I was informed I had $50 returning fee the regional manager put on my account due I yelled in their store cause they caused problem with zero resolution. I called customer service they gave me 50 dollar credit due mess regional manager created. Store unethical Buffons zero customers service and they can't do simple phone transfers.

If I could give ZERO stars, I absolutely would. This is by far THE most unprofessional company I…read morehave ever dealt with. I didn't visit this location, I'm talking about total wireless as a company. We had their service for a few years, and the service of the phone was fine. Nothing spectacular, but worked where we are generally. Their auto-pay option is cheaper, and convenient-so why not right? Well, because they will double charge your account repeatedly and then deny it. We had to contact our bank, and spend 4+ hours on the phone and wait 1-2 weeks for a refund. Every single service call, even setting up new phones, takes several hours, I'm talking 4+ hours. Furthermore, total wireless had my daughter and I switch SIM cards in order to set up a phone for her, at which point my voicemail stopped working. After countless hours on the phone and online chats with total wireless representatives, and re-starting my phone two dozen times, they wanted me to purchase yet another SIM card and call back to set that up. An apple rep and I were on the phone with a total wireless "manager." The apple rep politely let her know that we have followed the same troubleshooting steps several times on the same call over various total wireless representatives. The total wireless "manager's" reply? "If you are not going to follow troubleshooting, sounds like you are not going to then call back someone else at total wireless..BYE!" We were both absolutely floored by the audacity and unprofessional-ism. Another disconnected call, most of them conveniently never came back from hold or sent us back to the automated system. They all read from the same script, and have you re-boot your phone over and over and over again. None of them actually have any tech support knowledge what-so-ever. Furthermore, they couldn't seem to understand that the voicemail is built into an apple device and could not be downloaded from the app store, or uninstalled and re-installed. In case you weren't aware, the carrier owns voicemail rights and has complete control. They supposedly reset my voicemail several times, one time taking 4 hours JUST for the reset portion, not the entirety of my support call. We purchased unlocked devices, which total wireless locked. I was told it would be 48-72 hours before they could be unlocked, despite my service ending in one day. They assured me they would extend my service end date until that process was complete. They didn't. In fact, my phone didn't work any longer after we ended the call. My husbands and daughters did though, and then the next day mine worked but theirs did not. We called back to ensure the phones were unlocked before inconveniencing another company with their delay. I was on an online chat, my husband walked in the door from work and unbeknownst to me was on a call with them as all. The funny thing about this is that the online chat rep assured me that mine and my husband's phone were unlocked. My daughter's was still not. The rep on the phone told me husband none of them were unlocked. They referred us to another department, who specifically handled the unlocking requests. They were supposed to send us email confirmations of the unlocking. Assured us that they had while on the phone with us. Never came through, and yes I checked the spam folder. We've now switched our service to Verizon, and you guessed it, still haven't received that email. My husband has had his phone number for 5+ years, I've had mine for 10 years. We couldn't carry our numbers over. Or you know, we could've, but they'd have to place us on hold and transfer our call, and again and again. Eventually we just hung up and cut our losses. I couldn't spend another minute on hold, or being transferred because no-one knew how to do these simple tasks. After two weeks, several hours on the phone and online chats, each day, they were unable to give their customer a standard feature like voicemail. Don't worry total wireless, what you couldn't accomplish, Verizon pre-paid easily and flawlessly did. I wish I could portray the lack of professionalism and knowledge and the repetitiveness, and really do it justice in this review. There's really just no way to wrap up DAYS of doing the exact same 5 steps, and being transferred dozens of times to start from step 1 each time. There's really no way to replicate the rudeness, or the lack of tech support knowledge. You'd have to memorize their script the way I have, you'd have to experience it to really be blown away by the level of incompetence. Please, please save yourself the trouble. Pay the extra $5-$10 month on the better customer service. It's more than worth it. Or, pray you never need their tech support, and they continue to give you basic functions like voicemail.

I would not recommend ANYONE choose this business. They take advantage of Elderly people. They…read morecharged me 300.00 for a new hard drive and said everything would be in working order. Two weeks later, there was a Windows activation error and they said I would need to call Microsoft. This company does not stand behind their work.

I have purchased two laptop computers from Computer Answers in East Greenbush. I am a twice happy,…read moresatisfied customer. Do yourself a favor and stop in here if you are in the market for a computer. Get local service and support, get a good product at a good price, and support a local business. Computer Answers is located in the corner of the Price Chopper/Columbia Plaza strip mall on Columbia Turnpike (9&20). You may not have noticed it, but it is worth seeking out. Bright blue LED lights are now installed around the shop windows to help draw your eye. Inside, the store itself is a no-nonsense tech-oriented shop that skips the mood lighting, Muzak, and other frills. What it offers instead is excellent service for computer sales, repairs, and upgrades. Computer Answers offers good values with a selection of refurbished desktop and laptop computers with warranties at good prices. So, why buy a computer here, instead of online, for from a big retail or a Big Box store? Here is my first hand experience as a reason: I was helped with my purchase decisions by Kevin who works in the shop during daytime hours. Kevin was extremely knowledgeable and helpful with information about the computers offered for sale. What differentiates Computer Answers from the normal retail store is on-the-spot personalized service. I wanted to upgrade the laptop from its standard 4 GB of memory to 8 GB. Kevin quoted me a great price, and 10 minutes later, two name brand 4GB memory boards were installed in the laptop.. Kevin pointed out that the 32-bit OEM version of the Windows 10 operating system installed on the computer could only utilize 4GB of memory. So, Kevin is upgrading the the operating system to the 64-bit system so that I will get the value I paid for for the memory upgrade. Thanks, Kevin. I don't think a Big Box store would offer such knowledge and service. Oh, yeah, and Microsoft Office came per-installed and registered on the computer. That's not a 30-day trial either, that's usable software included in the purchase price. The shop offers a 6 month warranty with a computer purchase, and up to three-year warranties are available if desired. They will also migrate files from your old computer to your new one as part of the purchase price. I heartily recommend that you check out Computer Answers in East Greenbush as part of your research when shopping for a new computer. I am glad I did.

Jay is the Bomb! Polite, knowledgeable service. Pick up,…read moredelivery, order parts...... You won't get better service anywhere and his pricing is just delightful.......

Jay is absolutely the best service technician I have ever had the pleasure of using! He went out of…read morehis way to find me the exact OEM screen replacement I needed for my phone and even gave me an opening to have it replaced at his house on a Sunday afternoon! I will definitely refer him to all my friends who might need any kind of electronics service. Once again, he is by far the best! Art S.