This is a great place they really nice and they repair go to them I will recommend them they are…read morethe best

Got my Samsung galaxy 8 unblocked and unlocked in 4 days.. Had to download lots of things and he…read moredid it via TeamViewer, I needed a lot of 1 on 1 assistance, and I am on another continent.. Concept Williams was impatient and busy but he knew his stuff and he Flashed the phone and did get the job done.. Unblocked and Unlocked.. Great I'm happy.

The manager of this tmobile location was very hepful when i came in. I was scammed by an OSL…read moreassociate at Walmart who got me to switch to tmobile by lying about the cost and a free line of service. I was convinced by the OSL associate to switch by saying that Tmobile was offering a promotion where I would get my line of service for $45 a month, and a free second line (which I had no need for) when i receieved my first bill, it was charging me $65 for each line, plus taxes and fees totaling near $142 per month. The t mobile associate at this location helped me straighten out the mess and cancel the second unwanted and unused line. I appreciate the help undoing the fraud that I unwittingly fell for. Thank you!

Took me months and many phone calls to Verizon jeadquarters to straighten out the mess that the…read moreLenox, MA Cellular Sales screwed up, from paperwork to the contract and the price of the brand new phone. This problem - and is still not straightened out! - happened in February 2024. I have been here 4 yrs ago and it was a good experience.

Came in for some information on my account. The gentleman who helped me was informative and…read morerecommended some stuff with all the upcoming changes. Wasn't thrilled about the price I'll be paying which may lead to my leaving verizion. But the store itself is one of the nicer ones I've been to.

They are patient & not pushy. Very nice folks. As far as a recommendation, the appointment I had…read morescheduled was cancelled by them. I understand, but am saddened they don't have a replacement. It all works out how it's supposed to. We'll see what happens from here.

Zach and Kara were great to work with. They went the extra mile and made sure that we had…read moreeverything taken care of while moving out of our house. Highly recommend their services!

Jeremy and Jacob were terrific. Arrived on time, very professional…read more Removed what we wanted at a reasonable price, very easy to work with. Highly recommend.

Great fast communication, arrived on time and worked quickly. Very fair price for work done. Would…read morerecommend.

I placed an order on Nov, 13, 2025 for (4) items with team transfer logos and printing. After…read moreplacing my order (and paying) I read the reviews and felt uneasy, thinking I would have a problem based on reviews from others (long wait times/bad customer service/unprofessional staff, etc). Feeling uncomfortable I reached out to Rusty the next day-(Nov. 14th) and he answered the phone immediately and said he would get back to me regarding my order. I was again suspicious based on the reviews I read. Rusty called me this morning - Nov. 17 to let me know that two of my items were ready for pick up and the other two were not in stock. I stopped a few hours later to pick up the two items that were ready and Rusty was such a pleasure to work with. He showed me many more options to replace my two of out stock items and we finally settled on two similar items. He did the heat/logo transfers immediately and although I probably owed him a few more bucks for my "replacement selections" he said we were even. I would highly recommend this business for any customized items. Rusty is great, honest, patient and fair. (On a side note, the reviews I read were several yrs old)

Spectrum Store in Latham, NY…read more I had a wonderful (& very helpful!) customer service experience today at Spectrum's store @ 664 New Loudon Rd, in Latham, NY. Mr. Omar McCray took me immediately, was attentive to my concerns regarding my new router equipment and was able to seamlessly access my Spectrum Account resolving both my issue and additional questions. It was my first time meeting Mr. McCray, a Retail Sales Specialist, but the Spectrum store in Latham now has obtained a new loyal and satisfied customer - me! Thank you, Sorelle Brauth

We've had nothing but trouble from this company ever since we were forced to use their services. I…read moresay torced because we can't not have internet, however we do not have the freedom of choice to choose a different company as our internet provider. This is completely and utterly against the Constitution might I add. We have been long time customers and had a contract start date in august. Anytime there were any cost increases, we were told that they were up to a certain cap, and would only ever occur during our annual billing period. However, right at the very middle of the start of the pandemic in March of 2020, they randomly increased the cost of our services without it being at that point, and after the cap of the highest price that I was told by a representative that I would ever have to pay. We negotiated to have our internet speed increased because we were having intermittent issues in the connection of our internet. No one should ever have buffering past 1995. And yet it is a common daily occurrence for us. We increased our internet speed by a factor of 10 and our internet quality went completely down. We got a spectrum approved modem and updated the Mac address. The representative who was supposed to do this service did not do so and then charged an additional activation fee despite the fact that we had activated to the higher level of internet speed 2 months prior and already paid the activation fee! Another agent waived the fee and refunded it, however we were then told that the modem that we purchased that was on the website, was not good enough and we needed to go get one of theirs from one of their stores and then our internet would no longer have intermittent speed. So we go to the store and get a modem that is spectrum provided. The representative at the store said that everything that needed to be done to activate the modem to our service was completely and utterly finished and all we had to do was hook it up. We get home and we don't have an internet. A fourth 30 minute phone call to spectrum later and we finally do have buffering and laggy pants internet. We are constantly getting messages from all streaming providers saying that the internet is not connecting consistently and we are getting intermittent internet. I do not believe the spectrum robot that tells me that it is not intermittent. After four phone calls I go to call a fifth time when they guaranteed that the internet speed and connection could not possibly be having any issues. They actually have a message that says that they do not have enough people to answer the phone right now probably because everyone is getting this absolutely unethical pack of lies regarding the problems that are happening with the internet speed and connectivity. Case in point a friend of ours had to call spectrum and have them come out three times before they actually found the problem. They kept insisting that there was no problem and yet there was a problem. They just wanted to charge him $50 three times and waste his money. My in-laws also are having the issue of Internet constantly dropping in the middle of the day three times a day. If you have the human right of freedom of Internet choice, please never choose spectrum they are unethical liars who speak as politely and compassionately as possible in order to lie to you and trick you into thinking that everything is okay while being lazy and doing nothing to actually provide the service that you are paying for.. After five phone calls I want my internet price cut in half without any raises for the duration of my time with spectrum as a customer - whether it's one more year or 10 more years I never want the price of my internet to be raised. I have been lied to plenty of times and had to endure through crappy internet speed when my husband and I both work from home! This is absolutely unacceptable and we will not be satisfied unless we have a significant financial guarantee in writing of a reduction of our rate as well as a complete and utter correction of the problem with our internet connectivity and speed. Thank you for reading this review I hope you truly have a marvelous day.