The service was horrible. While people were waiting, two of the assistants went to the back,…read moreleaving the customers standing there. I think they should show more professionalism in their work and treat customers with greater respect. Don't come here--I do not recommend it.

"Great location in the middle of everything " This location…read moreis much appreciated. It's in the middle of everything. So you can just run in or take your time . I park on the street ; just always read sign first . The vibe is welcoming. The staff is attentive. Glad to have been able to visit this location .

Avoid this store if at all possible! At least during the evening hours!…read more The store only has display phones that don't work-so it's not helpful if you're shopping for a new phone. They also don't carry most of the phones they display! I went around 6 P.M. on a Thursday and the man who was working there needs to be fired. He was arguing with the woman in line ahead of me and being incredibly rude to her. She ended up storming out of the store. He then made inappropriate comments to me about how annoying she was. He was unable to help me (he couldn't even find my account, and kept telling me I must not be a customer!). I became frustrated and stormed out too. I will never return!

This store appears to be a Verizon, but is only a third party licensee. This means that you do not…read morehave the same rights as with the actual Verizon for returns and customer service. I recently bought what I thought was a new phone here only to have major problems with the GPS and the sound quality. When I tried to return it, they told me it wasn't possible because I had mailed the rebate. On my 3rd return to the store, I was reluctantly given another phone that was supposedly new. I didn't realize that I had been lied to and given a used phone (not even a Verizon certified refurbished phone) until I left and realized that the guy had combined my contacts with 300 of someone else's contacts. And there had been a phone call placed (that was still in the call log) three weeks earlier on this "new" phone. This is a huge privacy concern!! Long story, but you've been forewarned if you chose to purchase anything from here!!!

I came in with a SIM card issue, and they were able to solve it in seconds. Great costumer service,…read moreand I really enjoy supporting a local business.

Be extremely careful with this store, especially for screen repairs…read more Things looked fine at first. They told me upfront it would be a third-party display, which I thought was fair. Repair was quick. But when I picked it up, the screen looked "thicker" and slightly raised. That should've been a red flag. I didn't raise the question because I thought third-party display was just not perfectly calibrated. Just a couple days later, the battery started draining way faster. Again, silly of me that I didn't go back right away as I was really busy and could still get by. Then it escalated. The screen is now literally being pushed out by a swollen battery, and the phone shuts down whenever it drops below 50%. It's unusable and frankly unsafe. Yes, it's just past their 30-day warranty (a bit over two months now). But I went back anyways expecting them to be reasonable. Instead, they instantly blamed it on the battery entirely and denied any responsibility. The guy didn't even let me finish explaining the timeline as he kept interrupting, getting hostile, throwing out lines like "you're insulting my intelligence" and "educate yourself," and even threatening to call the police. And here's the best part: at one point he got so worked up he said, "do you want me to reapply your old display and give your money back?" I said sure. He storms to the back... comes back seconds later yelling, "I can't find your old display and it's past warranty anyway." These unpleasant interactions sum up what you need to know about how they handle problems. No accountability, no willingness to even discuss it like normal people, just pure defensiveness the moment something goes wrong. And sure, maybe it's "hard to prove" the connection between a bad third-party screen job and battery issues. But the timing of battery deterioration isn't a coincidence. Spend five minutes Googling and you'll see plenty of similar cases. I'm posting this so others don't walk into the same trap: if anything--even slightly--looks off, push back IMMEDIATELY. Because once you walk out, you're on your own. I'm not necessarily saying go to Apple--their pricing can be ridiculous. But places like this are desperate for petty money. It's a gamble. And if something goes wrong, don't expect professionalism, accountability, or even basic respect. Be careful.

I wanted to take a moment to express my sincere appreciation for the excellent customer service and…read moreattention I received yesterday from one of your associates, Ashton. I needed help learning how to navigate my new iPhone 17 Pro Max, and Ashton generously spent a significant amount of time walking me through the various options, showing me how to use different apps, and clearly explaining the interface. He was extremely courteous, patient, and knowledgeable, and he provided a great deal of useful information that made the experience both easy and enjoyable. It was truly a pleasure working with him. Ashton is a wonderful representative of AT&T as a company, and especially of your Coolidge Corner store on Beacon Street in Brookline. His professionalism and kindness made a lasting impression. Thank you for having such an outstanding team member. Warm regards, Vera Tsirelson

I was upgraded without permission and without telling me. I am livid that this store has wasted…read moremore than 3 hours of my time trying to reverse this illegal invoice. I will be reaching out to the store manager to inform them who was responsible for this 'upgrade'. Stay away, this is not a real AT&T store, they are actually known as 'Blue Link'. Interestingly, while I was in the store only one other customer came in, and she too had a problem with this store.

Very professional, very fast, very good value and extremely knowledge on all computer related…read moreissues. We need this kind of business!

My laptop powered down as I had left my charger at home. Tim came to the rescue with a new charger…read more Highly recommend the Byte shop. Awesome service. Thanks.

This store/Metro ducks! My​ 0ld phone didn't last 10 months but they told me the warranty didn't…read moreapply because there was water damage. They are liars but I had no way to prove it. They told me the new phone is a better phone and I am already having trouble with it. The fat guy at the counter with the pimples kept getting close to the female like he was God's gift to women! I have to find another carrier but I don't know who to go to at this point.

From the owner: Switch today & enjoy America's largest 5G network.read more

This is pretty damn awesome. These guys will come to you for any phone repair you need. I shattered…read moremy screen and Jason came to my job to work on the repair. It took him about 30 minutes or so to fix it. This is a great deal...you don't have to travel or spend money to go to a store. If you mention Yelp, you'll receive 10% off the total cost. I just gave him the full cost without the discount because I was appreciative of his service and convenience. Highly recommend!

Visited the store last week Thursday to fix my broken screen, they fixed it and I was really…read moreimpressed. All my life i had been told not to trust these kind of shops and I felt that that opinion was no longer correct. Until I got home realising that now my Audio and speakers on my phone no longer worked. I went into the store that following sunday store is meant to open at 10am it opens at 10.30am. I asked another shop owner if they still open Sundays I was told that they do but they are always late. Waited around in the shop for 1h 30 mins while my phone is being looked at but the problem persisted even after being told its sorted. Went back on monday and the manager sorted the issue finally. To be honest after this experience i wouldn't go back. I would be a fool to go back there for anything. Not trustworthy, bad timekeeping and unprofessional. The guy that spoke to me on Sunday had no manners. Update.... Few days later I realised that the screen had not been glued on properly and there was a gap, then now it has broken again... Screen doesn't work and they are too disgusting to refund me. It was a rush job for £60. What a waste of money.