Apparently my original review on Google (below) was reported and deleted (likely by employees and their cohorts who wish to silence me). So, I'll just go ahead and keep posting to warn others. :) Oh, and I love how the same employee I refer to in my review - Robert (or "ROBB" on Google) - gave a 5-star review of the store, lol. It's all pretty telling; underscores what a shady, seedy, sordid and shameful place this is. AVOID IT. ****** If I could give ZERO stars, I would. AVOID THIS STORE. I was initially assisted by "Robert B." (his name is on my receipt) for a phone swap/upgrade. He was incredibly aloof and cold from the get-go, and didn't seem like he wanted to help me. About 15 minutes into our conversation, he calls over his co-worker "Kevin S." (his name is on my second receipt from a later transaction that I will get into shortly) to relieve him from his work with me so he could leave. Didn't seem like a problem - I assumed it was the end of his shift. However, while Kevin was helping me - Robert comes back out with his belongings and proceeds to speak with Kevin and another employee he called "Evelyn" (who was chronically on her phone, with iPods in nonstop). So, Robert has time to speak with coworkers off the clock - but couldn't stick around to finish assisting me? Kinda weird, unprofessional, and discourteous if you ask me. Anyway, I finalize the phone swap with Kevin, exit the store, and am in my car when I realize my new phone requires a new type of charger. I go back in the store and Kevin begins exhibiting a snarky, hostile attitude when I say it would have been nice to know I needed a new charger before I left the store. He then prints out a receipt for me and places it on a table 7 ft. away (he doesn't even hand it to me). I then simply inquire about when his manager will be in next to speak with because I found his behavior to be a little disrespectful. Kevin's response? He throws up his arm and *yells*: "GET THE H*** OUT OF MY STORE!!! B**** a**..." [I'm not entirely sure what the actual nasty profanity he uttered was - but this is what I heard]. He then meandered to the backroom out of sight. I stood there absolutely incredulous. Did he really just scream and curse *at a customer* for simply asking a question?? His co-"worker" Evelyn who is sitting 5 ft. away acts as if she didn't hear a thing; completely oblivious, cold, detached and too busy on her phone to really care. One of her friends from outside the store even came in to sit down with her within seconds, and Evelyn took priority in speaking with her than addressing what had just transpired. *Side note: I just got off the phone with another AT&T about dropping off my old phone there (I am NOT setting foot back in this place), and they informed me that this particular AT&T is NOT corporate - it's third party owned (?). Makes a lot of sense in retrospect; a truly vile, appallingly unprofessional, heinous establishment where customers are viciously disrespected, demeaned, and threatened for no reason at all. AVOID, AVOID, AVOID AT&T on Capitol & McKee. read more

This store location genuinely deserves 0 stars. One of the worst experience I've ever had. Customer service is non-existent. You will be met with rude behavior and bad attitude from the workers. I recommend others to visit other locations because this branch is not helpful at all and will only leave you wanting to feel like switching carriers. This establishment is full of untrained and unprofessional individuals who look like they don't even want to work. read more

I only write negative reviews if my experience was totally bad and needs to be brought up, and unfortunately this is the case. I am speaking of Robert in particular, and one of the female employees who was working the same shift on 6/15/25 around 1pm. My situation was tricky (I asked for proof of purchase of my phone with the line no longer existing), and to my shock it appears that AT&T does not hold any record if an account is closed. Not sure how that is a legal practice as there should be some type of record keeping for closed accounts. Anyways, Robert was clueless and didn't know how to resolve the issue and was redirecting me to the Santa Clara AT&T store that I had an inkling maybe I bought the phone from there. After asking him for more information about how to proceed with this problem, he gets a bit frustrated and starts texting the other worker and makes snooty giggles. They both left the store front and went back to the employee area, but right before the door closed the girl exclaimed "oh my god" as if we are troubling them. This is beyond ridiculous. It is one thing to not know how to resolve the issue, but it's another to make the customer feel bad who is also trying to resolve the issue. IT is not acceptable to make customers feel like that, when they are coming in to seek genuine help. Robert and other employee, please do us a favor and JUST SAY YOU'RE CLUELESS AND QUIT ALREADY! Btw, the Santa Clara AT&T store confirmed I did purchase my phone at this 436 N Capitol Ave. store, AND was able to print out my receipt. read more

Came here to upgrade for to the iPhone 13 (yes we fell for the hype) We worked with Evelyn and the store manager (didn't get his name) both were so patient with us and my 100 questions (we had a bunch of miscommunication last year at our upgrade so this was so helpful and now we fully understand what's going on with our plan) Took about 2 hours to upgrade phones, update plans, transfer info and trade in phones. This will forever be our go to AT&T store because it was so simple and we left feeling confident with knowing exactly what's going on and where our savings are being distributed. Aside from helping us with our purchase they were very friendly, welcoming, joked with us and made us feel at ease during the time of our transaction. Parking: easy Store: Nice size, spread out Covid: face masks and social distancing Staff: 3/4 workers (one the manager) read more

I come to this ATT location all the time. Each time I've gone in -- I was greeted and helped within less than 5 minutes. I've been with ATT for some years now and decided to add a new line for my daughter. Kevin helped me with the process and all went well. However, we came across an issue. After spending 3 days going back and forth trying to figure it out (super annoying) -- it was fixed. The store manager, Rafael has been very helpful. This issue we encountered was new one for myself and the stores. It took a lot of time and patience & trial and error. Rafael took the time to figure it out. Don't get me wrong, the phone itself worked perfectly fine. It had to do with the phone number. He tried everything he could to ensure we walked out with a working phone. Thanks to Rafael, I don't have to go back for the 4th time. Our experience with ATT so far has been great. I guess you can say, I'll be sticking with ATT still. read more

I came back to pickup the phone i ordrred ( s23). Sergio helped again. He helped me transfer stuff from my old phone over. He was helpful explaining things to my siblings and i. read more

I took my family to open new plan for their phones, but the staff was very rude, racist and disrespectful to us. We decided not to open and went to another store instead. At the end, we told him straight that he was very rude to us and he apologized when we walked out, but I won't accept it. Please train your staff professionally if you want to run your business. read more

They are full of it! Don't buy here go to corporate I had nothing but issues my phone was shut off for a week! Just doing port over on top of that all the activation fees they promised would be waved weren't! SCAMMERS BE AWARE! This has been the service from He!! read more

Always fast friendly service. I came in with a cracked screen protector, got it fixed, and was out of the store in 15 minutes. Thank you all for the great quality service! read more

I was going on a trip and my iPhone 11 was constantly heating up which meant I needed a new phone. Amanda and Destiny helped me with picking a phone out, getting new accessories and the entire setup. I loved how so down to earth they both were. I'm pretty sure I was in and out in less than an hour which is ideal when you've had a long day at work. I'll definitely be back to upgrade my parents phones. read more

The staff team member was very polite and caring. She gave optimal customer service and was very professional and friendly.

After a bad experience at another AT&T store, we made a reservation at this one to buy new iPhones. Robert, the manager, told us in advance some things we needed to do to make the transfer from our old phones go well. He immediately took care of us during the long process of getting the new phones. When he would occasionally need to step away to help a customer with a quick question, he always let us know in advance. This store is well-lit and well supplied. Go here! read more

I came here to change my phone carrier and had a great experience with Daniel. He went above and beyond helping me to get the best monthly price on my bill and was very nice through the whole process. I would recommend asking for him to help you out. read more

Do not come here destiny is a horrible costumer service agent. She clearly hates her job. Was on her phone when we walked in and laughed in our face she was rude from the beginning. Never deal with her! She shouldn't be working in a costumer service environment. She has a horrible temper. Clearly she hates herself or Jon to be acting like this. I've worked at AT&T I know how things work and the way she handled everything was horrible the manager needs to get her help or fire her. This was the worst experience ever! read more

AT&T Store - Horrible employee, laughed in our faces called us crazy! Her name is destiny she shouldn't be working here. Horrible attitude! - Mobile Phones Near Me - San Jose, California

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Kudos to Jared for helping us get my mom's phone working in minutes after dealing with techs for hours on the phone. Also to Daniel for fixing the mess that prior sales person made with our account. read more

Normally, I dread going going into a phone company store but Alondra excellent customer service made this visit the best one to a wireless store in a long time. She was friendly, answered all our questions, did not push any particular product or service on to us. Considering that we were buying for our senior dad and everything had to be translated back and forth she showed great patience. She even recommended ways for us to save money by shopping and buying the phone elsewhere and saving on the phone plans. Ultimately my dad decided to buy the phone there and we got everything setup the way we wanted it. Thanks to Alondra! read more

Worse customer service! Don't come here. I called last night to ask if I could change my phone in we on my phone and the rep said they were really busy. I asked him what was a better time, he said come in store tomorrow morning, first thing. At 10:36 am, I walked in with no one waiting and a rep was going to help me, but an elderly gentleman came in 10 seconds after and the guy focused his attention on him and told me to wait. The gentleman who walked in said I was here first, but the rep said he could "multitask." As I'm waiting patiently, I decided to write this review. I'll wait for 10 min and see if I get any help read more

I came to pick up my phone from the store because I received an email and text that my phone was ready. The curbside pick up functionality was not working so I had to come in. There was one customer and two employees what was in training and the other in helping the customer. I had to wait for Daisy and she was helping the customer with transferring phones etc. and it took a really long time and she was working at snail speed. I asked if I could just pick up my curbside order and she said sorry but she has to checked me into the system etc. Another customer came in and actually got acknowledgment from Daisy and i'll be right with you. Then the customer asked if they can help her clear her phone and Daisy finally delegated that task to her trainee. When she came to me no greeting whatsoever. I had to say hi I'm here to pick up my order. I pulled up my order she said nothing came up sorry. And that was it. I asked if I could just purchase the phone right now, then and she said she doesn't want it to get ordered twice. Basically she did not want to help me and said if I come tomorrow I can ask the manager. I I would like management to take a look at what's going on with this employee and why she did not want to help me. I've never met the customer service employee so rude for no reason. I will be filing a complaint and expect management to reach out to me with an explanation for why I was not provided service. And why the order that I purchased and paid for is not be picked up. read more

"MIKE" the manager supposedly needs to be talked to about his mannerisms and customer service ways. I do not usually give bad reviews and I usually let things go. This incident I simply can not. About two Saturdays ago I went in to this location on N Capitol Ave and I was looking for cases and camera lens protectors for my phone. The employee working there at the time greets me and I say hello back. Being that I am a very indecisive person I am taking my time with my decision. He then proceeds to ask me what phone I have. I tell him iPhone 14 pro max. He then asks if he can see it. I ask why? It's as if he didn't believe that I had this phone. I then ask him his name because he wasn't wearing a name tag at the moment. Keep in mind that I am a Mexican/Filipino and have a grunge style. The employee and the customer continue staring at me and laughing at my friend who I was with as well. As I just had enough of this I began to make my way to the exit. I have my wireless ear buds in but no music playing. The employee then proceeds to say "Have a nice day and don't come back." I then look at him and asked him WHAT DID YOU JUST SAY? He denied saying it at all and by that time another employee was in the store as well. I then look and ask the other employee if his name was MIKE. She said yes. The woman with a septum piercing in. I then follow up to speak to a manager over the phone being that I don't want anything to do with that store anymore. Turns out MIKE is the manager. This discrimination and stereotyping is totally uncalled for and it has messed with me inside emotionally about who I am as a human. read more

Customer Service is horrible. We went in looking for new phones and maybe add a line. Left thinking we should switch provider. No one was in the store when we dropped by, yet the 2 person on the floor just sat there and did not even approach us. When one of them did, she didnt know anything. She got someone from the back who tried to up sell us on our service. Didnt like his attitude and how he talked to us so we left looking at other providers. read more

Went to this store to get an understanding on a bill I received. After talking to AT&T over the phone, I was told to go to the branch where my whole problem was started. I walked in and was just stared at. No greeting. When I told them about my problems, I was rudely interrupted and referred to a "corporate" store. Your sign says AT&T. I have an "AT&T" question. Very obvious there is a lack of training here. read more

I went to the AT&T store, because my husband dropped my iPhone in the toilet. I was helped by Robert who was very knowledgeable. Robert did not try to over sell. I did elect to upgrade to an iPhone 12. Robert was very patient and accommodating in helping me set up my new phone. I really appreciate his customer service. I will continue to shop and refer my colleagues and family there. I work at a busy Medical Center and people are always looking for a good Phone store with good customer service. read more

This is NOT an AT&T store. WORST SERVICE EVER! They treat you with disrespect and have a racist attitude! They wasted 45mins time and then said they can't help as they are not AT&T store but spring mobile. Didn't give reason and scoffed at me. Avoid this store at any cost! read more

AT&T Store - Mobile Phones Near Me - San Jose, California

Be aware of Robert. He is rude and unprofessional. He is the store manager. I feel very bad for the other guy, a super nice person, having to deal with his obnoxious boss all day long. If you are there for anything other than buying a phone, you will be ignored, or even bullied unless you are a hot girl, then he starts flirting with you. This is my first negative review on Yelp. He smiled at me like I am an idiot. I was there to report a scammer, and not to buy a phone, and that was the issue. Shame on you, Robert. I will also call his company "Prime Communications" / springmobile" to see why they hire as***les like Robert. read more

AT&T Store - Mobile Phones Near Me - San Jose, California

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Called over the phone requesting information and Rob assisted with everything I needed to know. He was kind and patient with me after knowing my situation was not solvable with him. GREAT CUSTOMER SERVICE!! read more

This bu far is the worst place!!! My device can not hold a charge. Came in for help. Unsold me,and didn't even offer credit for my device. I asked the rep" who apparently is the manager!!" I heard the last rep offer credit .. "can I get credit as well?" I can only offer 350, and it gets paid out in 36 months. "Can I speak to a manager!!!!" I am the manager. Worst service ever!!! read more

I would give zero stars if I could. I went in and was attended by a rude employee named SERGIO. I asked if he could give me a SIM card for my new 5G phone and he lied to my face saying that 5G was not available in the area. It was clearly a lie since I could see on the stores window that 5G was available. When I insisted it was available he acted like he did not know. How is an AT&T employee not aware of something like this? Not only that but he was walking around and talking to customers WITHOUT A MASK. Not only is he a lying lazy employee but he is jeopardizing peoples health with the pandemic going on. I simply switched to Verizon after this. Check the cameras I heard he still doesn't wear a mask I'm sure you'll see it :) I AM SO FURIOUS. I will be reporting this store to the health department. read more

If you need quality assistance you should ask for Eric ! He made everything super stress free and i was out of there with a good deal for a new phone, would come back ! read more

Excellent service from Daniel R. He provided good info and was a very friendly assistan.

Don't feel like people working here care about their customer! Walked in to store, no one greets and no one check in for customers. I was standing there and even the staff saw me, just ignored me!! I guess I am invisible for them! Or they just wish I am invisible ! Lol read more

Jared helped me to upgrade my phone. He took the time to download everything from my old phone over to my new phone. He even put the new case on my new phone. He was very patient and efficient. Great service! read more

Poor customer service from "Robert" the Store manager. We went here one afternoon to get a new phone, so we have some questions regarding this product, but this stupid asshole keeps giving us dumb answers making everything seems likes a joke. Shame on you Mr. manager! Now i know why your store have a very low ratings! read more

Robert and Angelica are awesome and are down to earth people. They both were extremely helpful and patient. Robert helped me out with my situation on a previous visit and I am very happy with his services. Thank you angelica and Robert for your professionalism and expertise. read more

When did AT&T become such a fraud? I've written their principal place of business, their legal department, been to numerous locations, met their representatives outside the Department of Justice (they were servicing multiple federal agencies with the same personnel before two major government cyber security breaches)...I haven't received satisfactory customer service, protection of my personal data, or a responsive investigation to my concerns over money laundering and fraud within my AT&T mobile phone account. I have been a loyal customer of theirs since 1999. What happened to them? Information phishing happened every time I went to an AT&T store location, with multiple in-store TV screens suggesting a two-way interactive service that furthered 47 USC 223 activity. Section 223 is a civil statute that carries with it $50k in civil fines and $50k in civil penalties every violation that the harasser has to pay to the US Government. read more

Terrible services ever and never come back!!! We came there at around 8pm today and one of the two ladies there are very rude to us. I wish I could give a minus score here!!! read more

This is a shout out to ERICK who has gone above & beyond to help my husband & I get our new phones. First he helped backed up my husband's data to the cloud, then he answer my many many MANY questions, then he went over the pros/cons of the iPhones, helped pick the best case, set up our screens.... it was a process. A long one at that, but nonetheless, he was very patient with us both... all while also helping his coworker help her own customers. read more

Such fantastic customer service!!! Huge call out to Eric for being a great rock star getting me set up with my new iPhone XS. If your planning to go to this store ask for him. Thank you again for great service! read more

Please be aware of Lisa. I am currently paying $300 over the next 36 months due to her error. According to her, the device I was going in for was supposed to be free with trade-in. My current phone didn't qualify for the trade-in but the customer's phone next to me did. She asked him if he and I could swap our trade-in phones in order for he and I to be able to get both of our new phones for free. His already qualified , but mine didn't qualify for the phone I wanted, but still qualified for the device he wanted. Even after we swapped phones, I am still paying half of my current devices value over the next 36 months with trade-in. read more

Walked into the store and waited for help. Ended up standing there for 20 mins being ignored by the employees. Inside of the store was really messy and uncomfortable with how everything is displayed. Every time I come by the employees are rude and pushy. If you're not planning on buying anything then and there or just asking for help on your account don't come here. Rude as hell. Planning on calling corporate about their employees. read more

Poor service when you finally can get service. Be prepared to wait for at least an hour before even being acknowledged.