We have always dealt with Bridget at this store, but she no longer works there. She was wonderful to work with and always took great care of us. Besides the excellent service from a previous employee, I don't have many other great things to say about the store. Seems to be understaffed and they always trying to suggestive sell add on services. read more

The service here is terrible. Understaffed to meet the needs of customers on a Wednesday afternoon Glad it's not Saturday read more

Went in to Viewmont Mall Store Scranton, Pa yesterday, 7/20/21 @ 3:30, was greeted by Kori, very nice. Went to get a new upgrade on phone...two other employees in store, guy & girl. I got the girl who was sweet as pie....told her what I wanted...am on a budget..she understood, helped me pick out a phone and then proceeded to try to sell me an apple watch, told her I wasn't interested, kept at it, I told her I just wanted the phone...kept at it...then tried to cell me tv package, told her I just wanted the phone, kept at it...then tried to sell me a phone case, told her I wasn't paying $40 for a plain plastic case, went down hill from there, her whole attitude changed. Put the sim card in my phone and bagged it and said goodbye! I asked her about transferring my data to the new phone and she said they don't to that in the store anymore! Wrote down a phone # for me to call and they would do it in just a few minutes and sent me on my way! Said they haven't in 3 years! I had no idea!! Got home and spent over 4 hours trying to get At&T to transfer my data!! Didn't happen!!! I now have to go to another store today to get it done! I WILL NEVER GO TO THAT STORE AGAIN!! read more

I got direct tv this summer. About a month later I noticed my ceiling had water stains, directly below the satellite. I have tried contacting them repeatedly with no help. It is getting worse. I won't pay bill so they canceled service and now want to charge fees. So frustrated and can't get a contact who will help. read more

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By far the best phone store in Scranton. AT&T as a carrier is fantastic but honestly, all stores sell the same products. What makes a great store are the people that work there. If you need anything, the staff here, particularly Maria, was more than helpful and knowledgeable about the products. Customer service is top notch. Excellent store. Highly recommend. read more

Had to get a new phone because my old iPhone 8 wouldn't charge. Jaidan was wonderful. Didn't take long at all! Great store great staff!

Overall a good experience with the store. We were helped quickly and fully educated to make a decision on the type of phone to purchase. All of the available options were presented and explained when it came to plan features. The person helping us was a bit of a sales woman and pushed the upgraded features a bit. This isn't something to complain about though because she would not have been doing her job if she didn't. She is hired as a sales associate, right? There is only one reason that I'm rating this experience a 4 instead of a 5. The phone number was being transferred from a prepaid phone to the iphone. The store seemed inefficient at this, needing to use a dummy IMEI and use several manager over rides. This isn't the store's fault since their systems are run at the corporate level but it seemed as though they didn't know what to expect next throughout the process. Other than the one flaw, this was overall a very pleasurable and productive experience read more

I've already been waiting for service for over an hour and there are only 3 customers in the store and 4 employees. Worst location I've ever had the misfortune of frequenting. The service is so poor you can't even make a purchase no matter how determined or patient you are. read more

Their customer service is horrible !! Went there around 2 pm and they lady said we were next to be seen. We sat for an hour waiting and still nothing. Only 3 people working on a Saturday. When one of the customers were finally done, we thought we were next , but no the guy went to lunch. After another 25 minutes of waiting we left. Never again at that store read more

The people who work here are rude and ignore their customers. My husband and i went to the store to replace my phone with a new iphone. They had a different advertised price then what we were being charged.When we ask about the advertised price we were told that, that was for a different model they did not have in stock. I also asked them not too copy my contacts has the phone i was using was out of date. They didn't listen and did it anyway. I ended up with contacts of people I do not speak to and some that are dead. They also try to sell us an extended package that cost half of what the phone cost to replace the phone but only on their terms Which I thought was ridiculous. While we were there another group of customers came and they were Hispanic and the girls do not want to help them. Have a good day basically shoved them out the door another couple came in and they asked them to wait because it took almost an hour for them to get things satisfactory for us. I would not recommend doing anything at the store except for maybe buying accessories for your phone. read more

These kids that work here dont have a clue how to do their job.no one admits they were wrong and they blame the customer service reps.the management talks to you like your stupid.they tell you all about how you got a great deal until your monthly amount is $40 more then it should be. I think its time for a class action suit against this company. read more

I agree with the other negative reviews. My husband and I are long time customers of AT&T (not that that means much nowadays) and never had any issues; however, this location is a joke. We simply wanted to upgrade our phones and were offered a "free" tablet. We were told by multiple associates that it's just $10 upfront and would use the data already on our plan. However, when the bill came, there's an additional $40 set up charge in addition to a $10/month fee (over the course of our 2 year contract) for this "free" tablet. After explaining this was never disclosed to us and asked if we could remove the tablet from our account, AT&T said we missed the 15 day deadline to do so (by 1 day); all they could do was remove the $40 charge. It's this kind of manipulation that will make us 10+ year AT&T customers think twice when it comes time to renew our contract. read more

I upgraded my iPhone here recently. Brandon , really made the experience bearable. Aside from the Direct Tv , sales , which I know they have to do , he was a big help and was super attentive. read more

I wish I could give less stars. My girlfriend wanted to upgrade to the newest iPhone. The salesman who "helped" was rushing us the entire time and seemed uninterested. My girlfriend wanted the protective glass for the iphone. The salesman installed it on the phone with dust inside. Disappointed, we left to get dinner. After dinner we came back to see if he could redo the glass because it was unbearable to look at. He took the glass off the phone and placed it back on.. The same glass. It looked ok and we left. On the way home we noticed the glass started to peel in the corner and yet again had to go back. The next day we went in and I asked for the manager. I told him what had happened and if he could help us out. He said it was not an issue we needed to contact him about and delegated it to another sales person very rudely. After much frustration we finally got it installed correctly and got the hell out of there. Everyone we dealt with was miserable and clearly had a stick positioned far up a certain part of their body. Never go to this hell hole. Stay as far away as you can! read more

Staff and service on Memorial Day was awesome. Got my new iPhone, and spent time chatting with Colin and the rest of the staff. I knew going in, that it was going to take a while to set up the new phone. I was prepared. Asked a lot of questions, got answers, and was very pleased with how friendly everyone was. AND it was VERY busy in the store. Thanks Colin for some great service. read more