Omg. If you're looking for poor customer service, go here! LOL. You will experience poor quality,…read morerude behavior, long wait times, unclear communication, or unmet expectations. I went to the store just to get help with a very simple matter and was basically ignored and given the least amount of help you can imagine. The person who "helped" me had little or no tech experience. Come on ppl I know you can do better!! Sad.

I purchased an Apple Watch 6 here. The associate was helpful. The next day I had a question and got…read morethe manager. It was Saturday early afternoon. Guy with black hair and ponytail???? He couldn't have been rider to answer a simple question and told me to drive across town to a Apple store. I tried to het ahold of his district manager , Derek Brown by email but never got an email Back. As a family we have 4 Att phones and Direct TV. We pay close to $1000 a month all together. I will be going to another store like T-mobile / Sprint and change carriers. Although I'm a ' gold' member ,!whatever that means, not much I expect. And drive to Apple as the manager barked at me. Save yourself the hassle and go anywhere else. Worst customer service ever!!!!! Dan R.

Super helpful and quick service to upgrade my phone. Gave me all the options available and didn't…read moretry to push me on crazy upgrades I didn't need like I've experienced other places.

I'm not sure what store. NJ plates commercial. XDZ T28. Creepy, old…read moreWhite male on side of route 130 just parked on side road. As I jogged by He rolled down window, I ran. He had Creepy look. This was just past Westville today. Grey hair, just sitting on 130. Watching joggers etc walk by I took pics of plates and ran. Beware for your children. Nj plates commercial xDZ T28

Awful experience at this store today. Bounced around to three different staff members, and all…read morethree were dismissive to the point of rudeness, unhelpful, and gave conflicting information. We've been with AT&T for 34 years. Don't go there. Had to give at least 1 star rating; Yelp should allow zero stars.

They do not answer the phone! Call them and it just hangs up on you! Stupidness in this day and ageread more

I needed some tech help with a text issue and we were in the area, so I stopped in…read more Jocelyn graciously helped me with my issue. I also asked her to review my plan to see if I can get my bill lowered a bit. Since I already had two promotions on my account, there wasn't much more that she could do for me. She did save me $10/mo and because Im in healthcare, I could save a tad more simply by providing a photo of my badge. I uploaded it the next day. A nice overall experience on a crummy winter's day.

I love this store! Bowen and Corey are super nice and helpful! They were patient and knowledgeable.read more

This store is a BIG F!!! The salespeople and the manager are dishonest and are not accountable for…read moretheir lies and hustle mentality to get customers to purchase its deals. Then the customer is left holding the bag. My phone was stolen as I was at the mall so you can imagine I'm already upset. I only need a phone which I told the salesman several times. He constantly keeps telling me about their current deal (2 watches or iPad) and how it will raise my bill a few dollars. I finally said ok and told him. I wanted to keep my current plan. I get my bills and to my surprise, my bill goes up $100 & I was taken out of my current plan. I immediately called customer service who told me that I had to go to the store where everything was done to get it reversed. I go to the store the salesman acts stupid like he didn't defraud me saying it was a mistake. The manager comes out and says they can't take it back because it's past 14 days. I explained that I spoke with customer service who told me I could return it and pay a $55 restock fee and he refused. I called customer service while in the store who said they could do anything g cause it was purchased in-store and that it's the store's choice to take it back. So the manager has unscrupulous morals and sales tactics and then you are stuck with a product they refused to take back so their sales quotas aren't affected. I have been a customer for 30 years and I'm moving my service to Verizon.

My experience at the location was by far THE WORSE CUSTOMER SERVICE experience I have ever been…read morethrough. Not only was my family and I lied to about our contracts, our bill came in 3x higher then what we were told. We were expecting a $150 dollar bill but it came to $442. When we called the store to dispute our charges, the assistant manager Omar did nothin to help and when he transferred me to his GM Kevin, I was hung up on mid conversation. I would advice anyone looking for a cell phone plan to stay as far away from AT&T as possible.

If I could give this location and manager a negative 10 stars I wouldn't think twice about it…read more Walk in around 4:40 pm today (store closes at 6) 2 other customers waiting. 2 sales reps helping 2 other customers. So we sit and wait. We know the other 2 people were waiting before us. Waiting for about 25 mins. Still no contact from ANY kind of employee (no hello walking in the door, no "I'll be with you guys shortly". NOTHING. 5:15 pm comes and the Manager, Greg walks out of the back room. Asks us If he can help us. Me and my wife say yes, we would like to upgrade our phones. IMMEDIATELY as we said that, he looks at his watch and says " oooh sorry, we won't be able to do any upgrades. We're closing soon" I look at my watch knowing that it's only 5:15 and they close at 6pm. I asked Greg if they close at 6pm today. He's says yes we do. I then say "ok, that's 45 minutes away. Why aren't we able to?" His response was his employees are with customers which we knew. I then asked him why he wouldn't be able to do the upgrade since he's the manager and SHOULD know how to do all operations in the store. His response was "I don't sell" Meaning, he didn't want take the time to help customers upgrade since he's salary and gets no commission from it. Pretty opposite of any kind of good customer service. I then tell him we will be going to another location. Thanks for no help, Manager Greg. He proceeds to tell me that all locations close at 6pm. Go ACROSS the street to another location that was open until 8pm. We tell that employee at that location about the mindblowing experience we just had. He tells us this is not the first or second time he has heard about this particular store and manager. So instead of helping his store get more revenue and getting customers out the door with their needs and issues they're there for, he wants to push it off and do nothing. Mind you, previously I said he came out of the back after we were sitting there for 30 mins. Sad he doesn't wanna generate sales for the store or help his employees get commission. Beware

I don't even know how to word my recent experience at this AT&T location. Doesn't matter what job…read moreyou're in, I think it's important to stay professional and dress appropriately. It's one thing to bring your behind to work but it's another to have it visible to customers... this one staff here, Caucasian male, heavy set had me feeling really... uncomfortable with his improper dress code, having his behind shown. If your pants are loose maybe a belt could help? I hope my next trip back to this store the staff will APPEAR better, (behind fully covered).

Do not go to this AT&T store at the Gloucester Premium Outlet. I was given complete FALSE…read moreinformation on the cost of my plan to get me to sign a contract. I called the manager of the store and he directed me to customer service who proceeded to tell me everything I was told in the store by the manager and the associate was a LIE and I would have to pay my bill regardless. Beware of the discounts they offer in this store because they will not be reflected in future billing cycles. I have been on the phone with customer service for 3 months in a row because every bill has been incorrect.

I will never go to this store again. I was told I would get a promotion of free att&t tv plus a…read more$150 gift card. I was charged for it all. I called the store to have this corrected. I was promised that they will corrected it . I was also promised that they would called me back on multiple occasions. This went on for months. They also lost my trade in phone which they never corrected. I had to get it corrected myself. I do not recommend anyone using this store. They are very unprofessional. The store manager even promised to call me back and never did.

First time in this AT&T store this afternoon and the store manager Mike walked in at the same time…read moreas I did and immediately asked how he could help me! I think had just come back from a break or something and it was a pleasant surprise. I had a problem with the IMEI# on the new phone not registering on my account (just the old one) and was told by a rep at the 1-800 AT&T # that I HAD to go into the store. Mike fixed the problem quickly and was very nice and helpful. I even decided to upgrade my paid off tablet to a new one and that was done in a flash too! This location is a LOT closer to where I live, so no need to go to Sicklerville or up to Route 73 in Voorhees anymore, especially NOW with the crazed weekend Christmas shoppers! That's a win!

Totally mixed review here, and I am truly thinking that a a future review update will be higher . …read more . I signed up w/ AT&T at an offsite location, with a Labor Day special. It is a killer deal actually. Tah-tah T-Mobile, although they NEVER did a thing negative in my book. They were actually . . . fabulous. I just love saving money, plus got two new gorgeous iPhone 12's to boot!!! Anyway, Kevin, went above and beyond to help me fix the issue I went in for. What a super, nice, "kid," yeah, I'm getting up there in age! He even was fine w/ me making a call to the regional Philly manager about my issue when he was done helping me. I greatly appreciated it, as I spread my paperwork and new phones out in the little reception area! I'm excited to be a customer (again). Props again to Kevin :)

I cracked my screen on my Google Pixel 7pro phone. I got quoted $300+ to repair from two different…read moreplaces. Cellbox did it for half of that, the same day in 30 minutes. I would absolutely go there again.

The staff is knowledgeable and helpful... drop by and see Stan for all your mobile needs.read more