I've gotten 2 phones fixed here, they are super friendly. They have many options of cases, I like…read morethe bling ones. Bought a temper glass from them and the worker put it on my phone for free, other places charged me like 5 dollars to put it on my screen.

Terribly misleading website information & even worse customer service.read more

This is so long but worth reading if you are thinking about taking your device in for repair…read more In my 23 years of living, I have never before left a review on anything. Good or bad. But I downloaded yelp just for this. My pc was having problems on Sunday afternoon, I looked up where to get it fixed and this 'ifixfast' place showed up nearby. So I called and explained my issues and eventually came in to drop it off. I was very clear with the manager that I had opened my pc up, cleaned it thoroughly, unplugged most of the components and reinstalled them. Essentially telling him that I did what I could and was at a loss for how to proceed. The manager told they would begin diagnosing my pc the following day (Monday), toward the afternoon and would be in contact with me via phone call within the next 3-4 days for an update. I say "thank you very much sir" and leave. After a 56 hour work week as a commercial electrician I am looking forward to the weekend and enjoying my break. (It's Friday now) I still have not received a call from this business with any update. I just figured they forgot! Not a big deal, I'll just call them. Worker on the phone tells me it's not ready and he has no update for me. Confused, I respond with "have you guys done any work on it" worker responds with "I do not have that information." I say, "do you have some kind of time frame for when it would be done" worker says "no sir at this time I do not" I say "okay" and hang up. I then decided to come into the store to follow up on just what exactly was being done to my pc. I ask the worker if my pc is even being looked at and the worker said "yes it has" I ask what has been done so far and he said-and I quote "that is a good question" then looked in the back for 3 seconds and essentially told me exactly what I already knew, that the pc turns off right after an attempt to boot up. He tells me they have unplugged some components and plugged them back in. And that that is the extent of the work that's been done. I told the worker that I already knew that information and at this point I say "well considering you guys have had it for an entire week and can't give me any information can I just pick it up today and go try somewhere else?" Worker gets the manager on the phone and comes back to tell me I would still have to pay $75 out the $150 diagnosis fee. You're kidding right? I ask again if I could get some kind of an idea as to when my pc would be fixed I got zero information. I try to level with the guy by saying "so you are telling me you guys could have my pc for months? Sir I need some kind of time frame." And he still gives me nothing. After some back and forth with the worker (who honestly deserved no hard time because I could tell he's a good guy with a scum bag manager). I eventually just settle and pay $75 for them to do absolutely nothing to my property. That sucked and was enough for me to download yelp and warn everyone from doing the same as me.

I will never use this place again. I needed to replace 2 phone screens and a phone back (iphone15…read morepro maI went in on Saturdays and they replaced one screen. They said they only had one iPhone 15 screen in stock. I had to give a "deposit" for them to order another screen and the back to the phone. Then they told me they wouldn't get the stuff in till Tuesday. I ended up getting my screen fixed in the mall that next day. Even though the mall quoted me 100 dollars less then this location, I held out bc I left a deposit and had them order the back of the phone. When I went in on Tuesday after work the salesman was annoyed that I had already replaced my phone screen. I explained that I couldn't wait the 4 days bc I have young children and was able to fix that right away at the mall. He made me feel bad and said they put a crappy screen on and that I should try to return it lol. Then after I had previously paid the man $520 for one phone screen and the back of the phone he had to order which cover the cost of both per the attached receipt. He charged me $78 dollars for service. Never once was that mentioned before hand and he did the repairs then told me about the additional money. I felt swindled and he was rude. I will never return to this place. Like it was my fault that the I fix iPhones place could get a screen replacement for 4 days LOL shady shady shady

Never should have gone here. I have been screwed over royally. I was told I could get 4 lines for…read morearound $125. They suggested I get a business account...I don't have a business. They made a fake business card (said I was a seller on FB marketplace). I walked out of the store with 3 16s and a 17 and paid them $780. First bill was $411, 2nd was $442, now it says my next bill is $1129. And I can't get out of it no matter how I try. And customer service....what a joke. I can't give negative stars but if I could I would! Absolute trash

Do not trust this store! I went in for a phone upgrade based on a promotion I heard about. Long…read morestory short, they gave me new services to provide the free phone and told me the total bill would be only $13 more per month. Lies. I started receiving mixed information from emails the next day, so I called Verizon support to check the estimate for my next bill - it was over $40 more per month with a bunch of extras I didn't ask for. Version said this fraud had happened at a handful of places that are commission based. Do not trust this store. Very disappointing.

Worst place to go. They don't know there product at all. Fernando is the Manager there and he is…read morethe worst. I have received better customer service from a gas station cashier. Here is a hint learn the difference between 2g and 5g wifi channels.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Sun Prairie store today.

We were a little hesitant due to the poor reviews the store had, but we received excellent service…read morefrom Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans. I can't speak for the other staff, but we really appreciated Aaron and Colton's help and would highly recommend them!

This company is the worst. I have a business account and I have waited multiple times on hold for…read more30+ minutes at a time. There isn't an option to leave a call back number or any recognition that poor service is their standard mode of operation.

I recently bought 3 phones at this location. We bought extra chargers for our cars. We spent more…read morethan expected.... A small fortune actually. One of the chargers broke with 2 months. I went back in and explained what happened. The person working (and ONLY person working while 4 customers waited) said they wouldn't replace this newly purchased charger. He was so rude and flippant. I have 5 phones I pay for each month, been a customer for over 10 years and this 19.99 charger can't be replaced after it was recently bought. It was faulty obviously. I plan to make a formal complaint and then pull my business with a company that has such poor customer service. This jerk and some other recent US Cell employees have been rude to me and my daughter. I especially would NOT waste my time at this location. Once you buy something they won't stand by the cheap product. I bought a charger at Staples and paid 14.00 with a guaranteed product and it definitely is better quality. US cell is failing miserably.

Couldn't be happier with our service experience at this store. Brian went out of his way to make my…read moreupgrade as smooth and quick as possible. My daughter went in today to get her phone upgraded as well and Brian made sure that everything went easy for her. I can't say enough about how wonderful our experience has been. Keep up the excellent customer service!!!

I have been a customer of US Cellular in excess of 15 years, using the Madison East store all…read morealong. From Feb thru April, I received numerous calls & texts from THIS store, along emails from corporate, offering me promotional deals for being a "loyal customer." At that time, I did not need or want an upgrade. Just over a week ago, my phone died & cannot be repaired. I checked online for current promo offers & found them to be nearly identical to what was offered previously. I compared phones, made my choice & went in to get my new phone. I was told the promo does not apply to existing customers. I asked the associate if he realized I could go to nearly every competitor & get the same deal as a new customer. He stated he did know this. I went back home to research other providers. The next day, I received an email offering me the same promo as a current customer. Am I to believe the sales team is not aware of upcoming deals? When I went back in to the store a second time, I was told I must add a line to my existing plan to get the offer. I explained that I do not need or want a new line, just a new phone. I asked if he realized I could go to another company & get a similar deal as a new customer. He did & advised me to call customer , indicating he was certain I would be given the promo deal if I called. I was shocked that he did not offer to do this for me - especially since I have no working phone. He seemed to know I would get the deal but refused to help me get there! Once back home, I initiated a chat with customer service. I was told the store should have been more helpful. I asked if I could get a new line using the promo, then cancel my existing line. Yes, I could do that. But can't give me the deal & let me keep my current number. The person on the chat indicated I could call the "retention department" to see if I could get the deal without changing numbers. Absolutely senseless! Empower your employees & you won't need a retention department. The associates at this location show zero interest in providing effective customer service or earning commissions on sales. They are overly comfortable with allowing long time customers to walk away. I truly do not want the hassle of changing providers & numbers, but US Cellular is making it very difficult to remain with them.

Horrible customer service experience! I made it only four steps into the door when three employees…read morewhere there, one took lead, but the questions were over my head. I tried twice to explain my visit as my phone is over heating. Jenna who I saw there for three years, left in June was amazing, so the lack, rude, and hurt feeling I left with suck. I needed help and never thought I would feel lacking or out manned but also to only make it four steps? Even worst, a second customer came in behind me and one of the employees hanging around the conversation, took him over to a cubicle and sat him down for the conversation! Excuse me, why wasn't I offered a sit down? Very unhappy with the lack of customer service and support. I will find a new US Cellular location!

Being an excellent companion, I agreed to accompany my boyfriend to the US Cellular store bright…read moreand early on a Saturday so that he could upgrade his phone. We arrived well before the doors opened, and there was a line. A long one. Count this as one of the dumbest things I've ever waited in line for. Due to the line and prior horror stories told to me by my gent, I was expecting a one-star experience. It ended up not being nearly as bad as I thought. When you come in, the manager/concierge Patrick takes your name and asks you what brings you in. He adds you to a list on a tablet and encourages you to browse or to take a seat, whichever you prefer. Gratefully the store was well-staffed, so the list moved along fairly quickly. People who were paying their bills or buying accessories were able to get into a separate line at the counter. Our name was finally called, and Robert brought us over to his desk. My boyfriend knew what he wanted, so there wasn't a lot of back and forth. He wanted a popular phone that was reasonably priced. Of course, the store didn't have any in stock. On a Saturday morning. At the end of the month when people can redeem rewards points before they expire. They did, of course, have two phones that were twice the price in stock. Capitalism! I asked if they were able to order the phone and how long that would take. After some clickety-clacking Robert saw they did have it in stock at the warehouse, and they could send it to my boyfriend's apartment. All he'd have to do is call in to activate it. My boyfriend was fine with that, so Robert called in to place the order. He shared with us that there was a 26-minute hold. At this point, we'd been there for about 45 minutes. Not terrible, but still pretty long for what should be an easy switchover process. After waiting (and waiting), my boyfriend asked if they had another brand in stock that was essentially the same phone as the one he wanted. They did. He said he'd take that instead. We then found out we still had to wait for Robert to get through so he could authorize the line transfer. Bummer, but at least the man would leave with a phone. After about forty-five minutes of being on hold, the authorization was made and the phone was set up fairly quickly. My boyfriend asked Robert to transfer the contacts/photos/etc. from his old phone to the new one, but of course none of the transfer machines were working. That'd just be silly! Luckily, Robert knew to just set up a Bluetooth transfer (which I'd have recommended if he hadn't), which took forever but allowed us to be on our way. We finally got out of there, and while it ate up our entire morning, we at least dealt with competent, friendly employees.

Super disappointed in the quality of the glass. I paid $125 for a repair and in one day spots on…read morethe phone did not work. I took it back in and waited again for them to replace. Within one month the dead spots appeared again along with LCD streaks across the glass, then the glass cracked from a very light fall (not hitting the glass) with a good case. I feel the quality of the replaced glass was terrible for that price. The glass on my phone barely works and now have to pay another $100 to try a repair with another company.

From the owner: We specialize in fixing all types of smartphones, tablets, iPods, laptops, PCs doesn't matter if it…read moresoftware issue or hardware we are here to fix it. Got a broken screen? battery not working? want to get your smartphone unlocked which you just bought, is your charger not working or need prepaid phone plan we can take care of all these just stop by and get more details.