DONT BOTHER GOING HERE!!!!!!!! I've been to this location multiple times and every time the first…read morewords out of the guys mouth is "oh sorry I can't help you, you're going to have to call customer service". Anything from phones to internet they WILL NOT HELP YOU! I don't know how this shop stays in business.

If I could give this location zero stars, I would…read more Sean and Logan should not be working in customer service--period. Sean was dismissive, rude, and refused to give his name when I questioned why I was being shown damaged phones. He looked me in the face and said, "Good luck with that," after I told him I'd find out who he was. That's not just unprofessional--it's hostile and deeply disrespectful. Logan knowingly misled me about the terms of my plan and failed to tell me I needed to port in my number for the promotion to work. That led to unnecessary confusion and nearly caused me to miss out on a deal I signed up for. It was clear they both knew the phones were damaged and still tried to sell them anyway. Both of these employees need to be fired. No one should be treated this way for asking questions or expecting honesty. AT&T, do better.

I will never use this place again. I needed to replace 2 phone screens and a phone back (iphone15…read morepro maI went in on Saturdays and they replaced one screen. They said they only had one iPhone 15 screen in stock. I had to give a "deposit" for them to order another screen and the back to the phone. Then they told me they wouldn't get the stuff in till Tuesday. I ended up getting my screen fixed in the mall that next day. Even though the mall quoted me 100 dollars less then this location, I held out bc I left a deposit and had them order the back of the phone. When I went in on Tuesday after work the salesman was annoyed that I had already replaced my phone screen. I explained that I couldn't wait the 4 days bc I have young children and was able to fix that right away at the mall. He made me feel bad and said they put a crappy screen on and that I should try to return it lol. Then after I had previously paid the man $520 for one phone screen and the back of the phone he had to order which cover the cost of both per the attached receipt. He charged me $78 dollars for service. Never once was that mentioned before hand and he did the repairs then told me about the additional money. I felt swindled and he was rude. I will never return to this place. Like it was my fault that the I fix iPhones place could get a screen replacement for 4 days LOL shady shady shady

From the owner: Happy Memorial Day! We’re thankful for heroes & sunny spring days…read more iFixFast Repair and Accessories offers quality repair services for phones, gaming devices, laptops and desktops, tablets, smart watches, auto-technology, and other technology devices. We have received amazing reviews for our quality and affordable services on a timely basis. Many of the devices, like cracked screens, are repaired within the same day. Many of our customers travel from different cities to benefit from our repair services.

Worst place to go. They don't know there product at all. Fernando is the Manager there and he is…read morethe worst. I have received better customer service from a gas station cashier. Here is a hint learn the difference between 2g and 5g wifi channels.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Sun Prairie store today.

Service goes out a lot. The price quote I was given was not the price I was charged. Also I got…read moredisconnected many times. Very glad to now have TDS.

This company is the worst. I have a business account and I have waited multiple times on hold for…read more30+ minutes at a time. There isn't an option to leave a call back number or any recognition that poor service is their standard mode of operation.

I recently bought 3 phones at this location. We bought extra chargers for our cars. We spent more…read morethan expected.... A small fortune actually. One of the chargers broke with 2 months. I went back in and explained what happened. The person working (and ONLY person working while 4 customers waited) said they wouldn't replace this newly purchased charger. He was so rude and flippant. I have 5 phones I pay for each month, been a customer for over 10 years and this 19.99 charger can't be replaced after it was recently bought. It was faulty obviously. I plan to make a formal complaint and then pull my business with a company that has such poor customer service. This jerk and some other recent US Cell employees have been rude to me and my daughter. I especially would NOT waste my time at this location. Once you buy something they won't stand by the cheap product. I bought a charger at Staples and paid 14.00 with a guaranteed product and it definitely is better quality. US cell is failing miserably.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Couldn't be happier with our service experience at this store. Brian went out of his way to make my…read moreupgrade as smooth and quick as possible. My daughter went in today to get her phone upgraded as well and Brian made sure that everything went easy for her. I can't say enough about how wonderful our experience has been. Keep up the excellent customer service!!!

I have been a customer of US Cellular in excess of 15 years, using the Madison East store all…read morealong. From Feb thru April, I received numerous calls & texts from THIS store, along emails from corporate, offering me promotional deals for being a "loyal customer." At that time, I did not need or want an upgrade. Just over a week ago, my phone died & cannot be repaired. I checked online for current promo offers & found them to be nearly identical to what was offered previously. I compared phones, made my choice & went in to get my new phone. I was told the promo does not apply to existing customers. I asked the associate if he realized I could go to nearly every competitor & get the same deal as a new customer. He stated he did know this. I went back home to research other providers. The next day, I received an email offering me the same promo as a current customer. Am I to believe the sales team is not aware of upcoming deals? When I went back in to the store a second time, I was told I must add a line to my existing plan to get the offer. I explained that I do not need or want a new line, just a new phone. I asked if he realized I could go to another company & get a similar deal as a new customer. He did & advised me to call customer , indicating he was certain I would be given the promo deal if I called. I was shocked that he did not offer to do this for me - especially since I have no working phone. He seemed to know I would get the deal but refused to help me get there! Once back home, I initiated a chat with customer service. I was told the store should have been more helpful. I asked if I could get a new line using the promo, then cancel my existing line. Yes, I could do that. But can't give me the deal & let me keep my current number. The person on the chat indicated I could call the "retention department" to see if I could get the deal without changing numbers. Absolutely senseless! Empower your employees & you won't need a retention department. The associates at this location show zero interest in providing effective customer service or earning commissions on sales. They are overly comfortable with allowing long time customers to walk away. I truly do not want the hassle of changing providers & numbers, but US Cellular is making it very difficult to remain with them.

Horrible customer service experience! I made it only four steps into the door when three employees…read morewhere there, one took lead, but the questions were over my head. I tried twice to explain my visit as my phone is over heating. Jenna who I saw there for three years, left in June was amazing, so the lack, rude, and hurt feeling I left with suck. I needed help and never thought I would feel lacking or out manned but also to only make it four steps? Even worst, a second customer came in behind me and one of the employees hanging around the conversation, took him over to a cubicle and sat him down for the conversation! Excuse me, why wasn't I offered a sit down? Very unhappy with the lack of customer service and support. I will find a new US Cellular location!

Being an excellent companion, I agreed to accompany my boyfriend to the US Cellular store bright…read moreand early on a Saturday so that he could upgrade his phone. We arrived well before the doors opened, and there was a line. A long one. Count this as one of the dumbest things I've ever waited in line for. Due to the line and prior horror stories told to me by my gent, I was expecting a one-star experience. It ended up not being nearly as bad as I thought. When you come in, the manager/concierge Patrick takes your name and asks you what brings you in. He adds you to a list on a tablet and encourages you to browse or to take a seat, whichever you prefer. Gratefully the store was well-staffed, so the list moved along fairly quickly. People who were paying their bills or buying accessories were able to get into a separate line at the counter. Our name was finally called, and Robert brought us over to his desk. My boyfriend knew what he wanted, so there wasn't a lot of back and forth. He wanted a popular phone that was reasonably priced. Of course, the store didn't have any in stock. On a Saturday morning. At the end of the month when people can redeem rewards points before they expire. They did, of course, have two phones that were twice the price in stock. Capitalism! I asked if they were able to order the phone and how long that would take. After some clickety-clacking Robert saw they did have it in stock at the warehouse, and they could send it to my boyfriend's apartment. All he'd have to do is call in to activate it. My boyfriend was fine with that, so Robert called in to place the order. He shared with us that there was a 26-minute hold. At this point, we'd been there for about 45 minutes. Not terrible, but still pretty long for what should be an easy switchover process. After waiting (and waiting), my boyfriend asked if they had another brand in stock that was essentially the same phone as the one he wanted. They did. He said he'd take that instead. We then found out we still had to wait for Robert to get through so he could authorize the line transfer. Bummer, but at least the man would leave with a phone. After about forty-five minutes of being on hold, the authorization was made and the phone was set up fairly quickly. My boyfriend asked Robert to transfer the contacts/photos/etc. from his old phone to the new one, but of course none of the transfer machines were working. That'd just be silly! Luckily, Robert knew to just set up a Bluetooth transfer (which I'd have recommended if he hadn't), which took forever but allowed us to be on our way. We finally got out of there, and while it ate up our entire morning, we at least dealt with competent, friendly employees.