Zero customer service - my mom and I walk in with zero of the employees looking up nor welcoming at…read moreall. My mom had to ask the people sitting if they work here, and all of them looked at her like she's crazy. Finally one of them helped us as if they did rock paper scissors and he lost the game. My mom needed help with her phone, and I needed help with mine. Three of them were doing nothing, and I asked if someone could help me while my mom gets help. "If you're with her then he will help you" - I just needed to change the screen protector on my phone, which is a separate transaction. They ignored me and continued to be on their phones, talking to each other about their personal lives. Didn't catch the girl's name because her hair was covering her name like she did that on purpose, but the other people were Jeff and Christopher. So rude and karma hit them when multiple customers followed after me.

AVOID AT ALL COSTS- Extremely horrible customer service. People that have an attitude and are…read moreextremely rude. The manager was also involved. Would not recommend, if you want to receive unprofessional service from people that lie, waste your time and don't follow T-mobile's terms and conditions. They make their own rules, you better off going to another store. They even judge how you look. Try and stay away from this store!!!! The only employee that is excellent is Christopher, he should be the manager. He knows how to talk to customers and offer them a phone plan that works for them when moving from a different carrier.

I just brought my iPhone 6Plus in for a screen & camera repair - they charged me way less than…read moreother companies I'd investigated. Ozzy was SO pleasant, and I could tell that customer service is something that's important to them. My phone was ready lickety-split! They're really great, and I wouldn't hesitate to bring back any of my apple products.

I had a very disappointing experience here. I brought my own replacement screen, and initially I…read morewas told that my screen was too thick and wouldn't work. Then the technician said he could fix my phone for $150, which I agreed to. However, after the repair was done and I had already paid, he told me that he actually used the screen I brought from home. This was never communicated beforehand. If I had known he was going to use my own part, I would not have agreed to pay that price. I feel misled and overcharged. The lack of transparency is not acceptable. Make sure you clearly confirm what parts are being used and what you're paying for before agreeing to anything here.

From the owner: Visit the T-Mobile store in Trumbull and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5065 Main St Ste 126 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I came in to buy a phone and have not done so in a couple of years, so I was unfamiliar with the…read morenew process. I had previously came from the New Haven Apple store earlier in the day, where the duo there was very much pushing me to buy the iPhone 16 (they were nice and it is their job, I get it). They did not have the phone I wanted in stock, so I tried my luck at the Trumbull Apple Store. I was greeted as soon as I walked in and set up with Isaac. I explained my phone situation at that time and I mentioned the phone I wanted and in what color. I asked a couple of questions and he had the answers! They had 1 left of the one I wanted in stock. He then asked for the authorization PIN to proceed with the phone activation, which I completely forgot about. As I took a few minutes to try and search my notes app for it, Isaac was very patient and when I mentioned I had no luck, he recommended trying out the T-mobile store on the lower level of the mall and that they could possibly help me get my pin. He said he would hold the phone and let the team members know of my situation, so that I could pick up where we left off, since he was leaving for the day. I thanked him for his help and ran to T-mobile. I came back, pin in hand, and Isaac had left, and they paired me with Wyatt. I let him know what happened and he was caught up from Isaac. I gave him my pin and was successful. He was kind and personable. There was no fuss and full transparency with Wyatt when it came to apple care and buying the charging block. The process was so easy it took about 10 minutes to get my new phone. I left with my new phone and two very nice interactions with two wonderful employees, Isaac and Wyatt! Thanks to you both!

just note if your iphone is ever damaged, this is not the place to come…read more i have an Iphone 13 Pro Max that was suffering from Water Damage -they will just want you to spend more money -its not worth it -only want you to buy their products but cant even fix their own apple how can you not fix your own products? i went to MTW and he fixed it with a low cost. do better

Great people , friendly and honest . went from a regular customer to friends in the same visit !…read more would recommend

Fast Repair and my favorite. They are very friendly. My phone was 12 Pro Max and cheap priceread more

I put the wrong address in my GPS trying to go to another cell phone repair store, got lost, and…read moresaw this store by the side of the road and went in. My son's iPhone 5 battery had died, so I asked them to replace it - $40, which was $9 cheaper than the original place. They told me it would take 30 minutes, and 4 minutes later, it was done. So I said, hey, I have an iPhone 6 myself, the screen has a crack, how much would that be to replace? They said that the screen and LCD would be $50 - and I had been quoted $79 in Los Angeles. They said 30 minutes. While I waited, I saw a gorgeous steampunk-looking case on the wall, and asked how much that was. They said $10, so I bought it - better than surfing Amazon through 700 Hello Kitty cases to find something half as cool. 15 minutes later (not 30), he was done with my repair. He said, do you want a screen protector for your phone? I thought, hell no, I hate those bubbly plastic protectors. But he said he could put a glass one on there. I thought, no way am I going to spend $30 for that. He quoted me $10. So I got one for each phone. So in 20 minutes, and for $120, I got all of that stuff purchased and fixed on two phones. I live in Los Angeles, 2500 miles away, but I'm tempted, given their prices and kindness and speed of service, to fly back to CT the next time I have a cell phone repair.

Great and timely customer service. If you need your device…read morerepaired, I highly recommend going here. They also have a huge selection of phone cases and tablets/phones.

If I could describe how things went, I would say extremely well. Joshua Rice as a leader and his…read moreassociates were nothing short of exemplary. He gave me the proverbial no bs scenario to fit my exact situation. I went there because I couldn't find the one in the Trumbull mall. What a pleasant surprise. This was the easiest transition that I have had with switching carriers. It saved me so much money. I can't thank him enough. He looks at things from the eyes of the consumer and is accessible. Thanks Josh,

Went here to buy a replacement phone for my son. Joker working there tried to sell me a plan with 4…read morelines even though we have 3 phones. Don't bother with this clown store.

These guys are great! James in particular is very computer savvy and Eric, the owner is easy to…read moredeal with and helpful. Together they helped me restore my trusty iPhone 5SE which was out-of-date, needed a battery and some other replacement parts. Well done, James and Eric! Their prices are reasonable and they are extremely helpful. It's not just about selling phone cases! I wouldn't hesitate to go to them for any advice and/or repairs.

Not sure why folks give these guys an unflattering review because they fixed a cracked screen on my…read moreiPhone and a non functioning track pad on my MacBook. Between the 2, they saved me over 800.00 had I stayed down the mall at Apple. I sincerely recommend these guys...quick, reasonable and convenient!