I had to visit the store for a new remote. The minute I walked in the door an associate approached me to ask if I was there to pay a bill to which I answered no and that I was there for a new remote. The associate then handed me a new remote and took the one I was returning. No paperwork, no line, no wait. I was out of there in less than 30 seconds. read more

Optimum - Lobby - Television Service Providers Near Me - Bridgeport, Connecticut

Optimum WiFi is awful. There are constant drop outs and if you use VPN they are completely useless. Customer service just keeps telling me to reboot the router. Works for about 20 minutes and then starts dropping out again. I was told by the installer I'd have great coverage with a router and an extender, my service sucks. read more

The guy on customer service wouldn't do his job and cancel our account. They belittle you and are beyond rude. The guy was so nasty. They verbally harass you. read more

I would put 0/5 if I could Read my previous comment, month prior This will be 3 months they have cut us off and had over 48 hours of figuring out their problem when we pay our part in rent! a month later of them saying they would help. They are charging us for services we did not ask for, charges that change our rate to what they at first accused us of A month later, (now) no internet because they are are saying I'm stupid and never set up free internet (included in my rent) . I absolutely hate this Internet company do not join. DO NOT RECOMMEND read more

If it were possible to give less than one star, I would. First off, I was a customer from 1984, through 2019 with a three year window with satellite service. When I resumed Optimum service, their technician vandalized my property by cutting all my buried cables to my ground mounted satellite dish. The cable connection was totally separate from the satellite cable run. In 2019, we sold our house, returned all equipment as we cancelled our service. The new homeowners had Optimum reinstalled with days of closing. Nevertheless, Optimum billed me for service for the month AFTER we cancelled. Billed for ewuipment we returned, service we were not using for a property we no longer owned. Their answer, it is theur policy to bill a month in advance. Never mind they advertise, NEVER a contract....only a "policy." I tried to get the charges cancelled. No success. I refused to pay, they sent me to collection. After over 20 years of service, plus I had my business service with them. 5+ years later, I still get collection notices from 3rd parties. As far as I am concerned, they are a bunch of scammers who bully people to pay for things not provided. Many roll over and pay, I responded by reporting them to the Department of Consumer Protection. All this after I made a vouple of small good faith payments in case I used a hot spot with my Company cell phone. This, even though I had business Lightpath service with Optimum and the hotspot was included. read more

So, after decades we are so pleased to get rid of optimum. Their service sucks and the ever-increasing price made us use GoNetSpeed which so far blows optimum away! Heres the kicker. To cancel it took us over an hour and a half and are making us continue to pay until next billing cycle. That means I am paying for another month without getting a thing for it. read more

terrible terrible company - rip off run the bill up by 5 or so dollars ever month - scam company and the service goes down all the time and is so slow when it is working - SWITCH !!!! read more

My parents were the first family that had Cablevision (Optimum now)...in either 74 or 76. Cable used to be 11 or 12 dollars a month. We had a push button box with no remote. Fast forward to now they were like $298 to $300 a month. That was for a land line, cable TV and internet. And I just couldn't afford it anymore. Little did we know we were being raped bad by them. Someone told me about the Fire stick and that was it. Find the cheapest Internet wifi and your set. The Fire Stick costs $20 on sale not on sale it's $30. It's still worth it. So why am I doing this review...I returned a router and a wifi gateway. They said that was due a $180 dollar credit. They said I owed $61.82 dollars. I said take that off the $180 and give me a credit which was like $118 and change. Now they are saying I owe the $61.82 to them and I'm not getting the credit back. They are TOTAL SHEISTERS!!!!! GET A FIRE STICK, THE OHHN (WALMARTS BRAND OF THE FIRE STICK) OR ROKU (ONE I DON'T LIKE BUT OTHERS DO). HAPPY STREAMING!!! CABLE TV IS A THING OF THE PAST. WITH THESE STREAMING DEVICES YOU GET 5 TIMES THE CONTENT YOU GET WITH CABLE. WHAT YOU GET WITH CABLE AND YOUR ONLY PAYING FOR WIFI WHICH THE MOST THAT SHOULD BE IS $89 DOLLARS OR LESS. DROP ALL CABLE SERVICES...STOP PAYING THE ABSURD PRICES!!! read more

The ABSOLUTE WORST tech support. EVER! I've been without a working router for 2 days and spent the better part of the afternoon on the phone with tech support to activate my new router. Multiple technicians, multiple calls, and after hours on the phone, still no working internet as I am writing this review! The level of incompetence is astounding. If I could give zero stars, I would. read more

The cost for poor quality service. Their application for watching TV is grade school level. There are too many outages. We lose connectivity daily. I just tried to remove the phone service from the "bundled" service and the phone number that the chatbot gave me disconnects me every time. When I tried to reduce my TV Service, they kept trying to upsell me to cell phone service. I can only imagine how poor that service is. read more

Optimun makes literally impossible to cancel the service, they keep you on the line for hours, disconnecting the call. So frustraiting and unproffesional. They need to be reviwed by consumers affairs. Keep away from them! read more

having issue with emails - my spouse had exact same problem yesterday with optimum.net emails & after almost 1 hour on the phone with an optimum agent his issue was fixed; today mine is not functioning & after spending 45min on the phone with them, they tell me they can't help with the problem!!!! i must find another, reliable email/internet service read more

Optimum has a monopoly on TV. After being coned to get fiber and how they will give you this great deal you think. And a few months later it's all over and raise you price and take the channels away. Then you sit on the phone for over 2 hours to talk to somebody who's doesn't understand ENGLISH and you get nothing. RUN FROM OPTIMUM THEY SUCK. read more

I was a customer with Cablevision and then Optimum for 25 years. I was approached by another vendor and considered making a change. The price with Optimum was high and I had to call them every few years to complain. They would lower the price some but then it would creep back up gradually. Over time I had to reset my cable box regularly to fix problems. More recently I had to reset one or both of my cable boxes every day. It was annoying. The more I considered the new vendor the better it looked so I decided to go with them. Optimum reacted badly when I called them to cancel. It got hostile and I felt like I was being bullied into staying. I ended up in a screaming match with one of their personnel. Trying to cancel was a stressful experience when it should have been easy. Afterall, it's my money and I should be able to decide what I want to do with it. In the end they offered me all sorts of deals but being treated like that wasn't worth any savings. I'd rather not watch TV. I'm happier with the new vendor and the technology seems more solid. read more

Customer service rep Joanna is a jewel! I spent 2 hours over 2 days on the phone with the call center trying to fix issues with my account, with major frustrations. Finally took a ride to the Optimum store in Bridgeport where I found Joanna. She was so friendly and helpful! She straightened out my account in a few minutes and helped this old school technophobe lower his blood pressure 100 points. Wish I could clone her 10 times and hire all 10 for my office staff! read more

We've been optimum customers for years. We switched our internet service to Verizon and count be happier. Optimum customer service is absolutely horrible. They are overpriced are not interested in customer needs or problems. They are way overpriced for terrible service. I'm hoping Verizon starts mobile service in Milford soon. I wouldn't recommend their service to anyone. read more

Pure Evil!! You better know ahead of time you will learn to hate Optimum!! They will wear you down to a nub! Their customer service is so poor you will never get your issue resolved! To make it worse they have a way of keeping you locked in for a minimum of two months! You can drop off all their equipment and end the service completely and they will bill you for two more months and if you don't pay they will send you to a collection agency, crush your credit and make your life Hell! So, do everything you can to never become a customer!!! read more

My mother is 90 years old, I bought her a larger TV for her birthday, so that she could see it better. That was March 2, it is now March 28. She is without tv and it is impossible to reach anyone outside of a call center, they won't help although it is the cable equipment that is outdated. THIS IS NOT CUSTOMER SERVICE. If there is a different provider you can use DO NOT chose Optimum by Altice read more

Very bad service. No coordination between the people you talk to on the phone and this service center. I was told I could return the Apple TV device even if the package was opened, then after a 40 minute drive they said I could not and that they couldn't help me. Also could not get my old cable boxes back without a service person coming to my house. All this was not explained to me... read more

A month ago I wrote about Optimum withdrawing money from my checking account when they were not authorized to do so. They said they would not refund it. After a dozen calls and emails, a senior support person said a refund would be processed right away. I have still not received a refund and was just told it was canceled, without anyone telling me. This is theft. Plain and simple. It has a senior support person telling me an outright lie. Small claims court and Frontier here we come. read more

Shame on you people. Do you understand the cost of you bloody half ass service. I hope you get put out of business. When people pay $250 a month for your shitty service, hold yourselves accountable, and deliver. You are aware on your end that when movies are ordered at $6.99 a piece, and people spend their weekend not relaxing, but, rather calling your service for your non elghish speaking employees, who refuse to pass a call over their pay grade _ you have a big bloody problem. You should credit us for both movies we purchased and the wasted three hours of our time. Plus for non English speaking Alex's rudeness. I hope the face of cable changes and you crash and burn for all the years you've robbed society of their cash. Negative 20 stars - you suck big time!!!!!! I'm not changing my said experience from start. However, I have to commend the technician whom arrived are our home during a storm. Not only for braving the elements, but for a job well done. He rang but once, on entry he placed booties over his shoes. He introduced himself, and also connected with me. He's been a life long resident of the area. Went to high school, and dated a girl who lived in the area. When I say area within a sneeze of my vicinity. Then one reflects. Here is a gentleman who came to my home during the worst weather. Here is a gentleman I trusted from the moment I opened my door. Here is a gentleman who went over and beyond, and fixed the issue. Here is a gentleman that one could consider family. When upset, and things do not go as foreseeable, yes - we get upset. I'm not derailing from the customer service experience. Because proper training is at hand within that department. However, in person, the face that enters your home is a reflection of the company. Both over the phone, online, and in person should've been the same experience. The respect and and accommodations which were granted should be the same. Which leads me to my statement. We are all individuals. We do not walk to all people's shoes. The courtesy in which transpired, gave a face. The very people who are full frontal of any company is their heartbeat. Do I want This Company to become obsolete? Absolutely not, because an actual human identified with me. That goes a long way. In person experience 5 stars. Customer service over the phone smh - fixit!!!!! **^^^************************************************ ****** Downtown Abbey - Thank You Graciously!!!!!! read more

The store itself was fine, Optimum however is a scam. The WiFi service kept going out randomly for short periods of time. They finally sent a repairman out. He replaced a wire at the pole near the road. He said since it was and outdoor repair it was covered by Optimum. They billed me $80 and said that the repairman DID come into my house. When I disagreed they said "prove it". Never again. read more

While I've never had a Lmaoooo issue with the store Ibe really come to hate this company and it's service it seems like every 3 month this Arris box keeps "defecting" and I have to keep bringing it in to replace customer service techs always seem like they have no clue what's actually going on one tells you it's broken replace it another says you need a tech to come out but they cant schedule one for a week so you're left SOL and another says there's an outage that never seems to solve itself I've been trying hard to get rid of this company but can't due to no one else having services in my area PLEASE if you have the chance don't choose Optimum read more

They doubled my cable bill from $105 a month the $243 a month. I've been trying to get rid of them for three months now but they won't let me put out my number they are total criminals. I can't get anyone on the phone live chats a joke. As far as I'm concerned the attorney general should be taking them to court they've already stolen over $750 from me. read more

Optimum is terrible on the highest level ,There customer service people i talked to were like dealing with street venders in new york city, They promise you a...b...c..type of deal But when your ready to agree , it gos to a...b..type of deal .Then when they give you an appointment date ,I told them i wanted a Optimum employee only !! not one of there Optimum sub contractor !! They promised for sure NO subs contractors and they told me they send me by email a print out of what i ordered,Well i called 5 times and never received the email and guess what today a sub contractor showed up,Nice person but not much installation knowledge, I Asked him to wear protective booties inside the house,He didnt have them ,(What type of company sents ther people out with no booties for there shoes to protect customer floors..)OOO' Optimum does !!! But i gave him some '' so there wouldn't be mud all over the house,The sub contractor had problem getting a signal for this install, moving furniture that didnt need to be,He wanted to relocate the moden i told him no way,Thank god i was with him ,Finally signal was found outside in street,Because of the time this took sub contractor for this job, he had to use bathroom,Really !!! My exhust fan was working hard !!!, Optimum so far you been terrible and your 30 day guarantee may be taken to get rid of your service and taken out if not happy real soon,Well i have to go to clean the bathrm your sub contractor used !!!.....Update...03/22/2023,No internet or wifi still at this house,Now they gave me an appoinment for 03/23/2023 for tech from 10 am to 8 pm WOW what a company...!!!! read more

This store is a total joke. I called 611 this morning to get a new remote control for my tv. They told me to go to the store and it would be free for the first time. My current remote control broke and I went to the store and there was 3 people at the window and they had a security guard watching the door and not letting anyone in and made 8 people standing outside in the cold. When I finally got in after 45 minutes the clerk told me I had to pay 12 dollars for the remote. I totally went postal and said if I don't get this remote for free I am canceling my account. Then she changed her tune and gave me the remote with a nasty comment. This is not my first negative experience with optimum. I am definitely looking for other options to get rid of this monopoly company. read more

Once again, Optimum has proven it's customer service to be AWFUL. I have a defective cable box. It took hours of speaking to robots on phones, getting disconnected, literally two days until I could get an appointment scheduled. I missed half a day of work to wait for the technician. He never came. After another 1/2 hour of trying to get a human on the phone, I was told he just didn't get to it and I'd have to schedule again. The problem is that there is no competition in Connecticut, so they don't give a damn. What we need is Verizon to start providing FIOS service here, and then maybe they'd become more responsive. Toby read more

Always a terrible experience. What can I say? The entire company is underperforming. Internet service is terrible, WiFi cantstay connected for more than 5 minutes at a time. Wish they had some actual competition. read more

You thought it couldn't get worse than Cablevision? Welcome to Altice. Check out your bill for that little $2.50 we-hope-you-wont-notice-it "network enhancement fee" (can't get rid of it), recently raised up a dollar. So slimy. Then, try calling tech support because your new emails have disappeared for two days. 58 minutes on hold, only to be told they only help with hardware problems. For software, "someone will call you back within 2 days." I sure wish there was an internet services provider that offered equivalent speeds. read more

I disconnected from Optimum on June 1st. ,2022 The divorce did not go well. On June 24th, I got a bill for $151.80. I called customer service to ask why and the rep told me that was a mistake and my account has a zero balance. Three months later I get a letter/bill from a collections company demanding payment. So they tell me I don't owe anything and then send me to collections. Great company! Unethical, dishonest, incompetent. Supervisors don't call you back. They are inundated with customer complaints and can't handle the mostly hostile calls. Save yourself aggravation and use another provider. read more

Went to the store to replace a broken box. Service rep handed me a new box along with a comment "These are all refurbished, which is probably why it broke" Sure enough I get home and this "new" refurbished box won't even turn on. Terrible customer service, terrible equipment all at a time when cable bills are going up read more

Customer service is never helpful and service is subpar. I pay for 1 gig internet speeds and only get around 400 mps. Everytime I try to work with them they try to charge me be sending another tech out to never fix the problem but keep it ongoing read more

Very expensive ! Customer service ?? Very pushy and aggressive over the phone once they know you would switch to another provider . Tiana put me on hold for over 10 minutes , afterwards she tried to tell me nonstop how their service is much better then the provider i chose . Very unprofessional . Would NOT RECOMMEND THEM FOR NOONE !!! read more

I just had Optimum 300 for half month and I thought I Optimum 200 would be enough for me. I called them on July 23rd and they said on the phone that they've changed my plan to Optimum 200 with about $45, which is fair. They also promised that the new billing would be effective next day, July 24. While today, August 5, I received my bill and I was still at Optimum 300 with it's billing, $55. I called them and they said this is a promotional price. If I change to Optimum 200 I would be paying even more. I escalated this and scheduled a callback of a manager on August 6. Will update how it goes. Optimum plans seem like a scam. Please be aware. read more

Customer service here is abysmal. They routinely provide you with inconsistent information on the phone and transfer you repeatedly to others who claim not to be able to see any information about your previous conversation on the account. Their practice of quoting you at one rate and charging you at another (with "no record" of your previous conversation on their end) is criminal. read more

I wish that I could give negative stars. Altice has the absolute worst customer service. I asked to speak with a manager to get an elderly family member a cheaper bill & asked to speak with a manager after I was told the only way to get a cheaper bill is to drop Altice & come back a few months later. The reps are off shore & hard to understand but also very rude. They told me a manager would call me back & never did. I called back & got the same speech about a manager calling me back, I said that no one returns my calls. I asked to stay on hold & she was SUPER rude. She told me no & then asked what else can she go for me...really????? I asked to speak with someone to file a complaint & she hung up on me. My family member is paying over $200 a month & new customers get offered $122 a month. Where's the loyalty?? read more

Sometimes out of frustration from having YouTube videos either not load or load at a blurry resolution and Netflix doing the same I turn on my cellphone hotspot and use that instead. Service use to be at least usable, whatever they did in the last couple of years broke it. read more

This place is the cable equivalent of the DMV. Complete with its own security guard. The staff behind the window are surprisingly more helpful than at the DMV but still lack any personality at all. I was a bit unnerved by the amount of bullet proof glass between myself and the rep - do people really get that violent about cable.....? Overall, just wildly unpleasant and scary. Next time I'll just pay for the shipping to send stuff back. read more

Absolutely horrible. Scheduled an appointment for Sunday, between 11 and 2. Given it was a sunday, I was surprised. But hey, this is a big corporation offering it. Ordered two cable boxed with a modem for what I thought was a good deal. I've had cablevision before and it was ok. First, when I signed up, they refused to install because of a $75 balance i owed back in 2007. I mean for real? Back when the economy was collapsing and I was unemployed, you're doing this? They refused to let it go. Fine. I'll pay. This should have been a red flag. Then, 30 minutes for 2pm, they called and said the technician won't be here until 2:15. Guess who knocks on the door at 3pm? Yep. The installer was very unprofessional. Told him where to set up everything, and where the drill. He ignored each and every instruction. Than on top of that, he didn't fix the holes he erroneously drilled in our floor. And on top of that, he insisted we had one cable box, but my confirmation and his back office said two. But he was right (sarcasm). On top of that, after he left, we channel surfed. Turns out one of the boxes he gave us is broken. So we are looking at a pixelated tv. When I called cablevision, they said "we charge up to $60 if it turns out the equipment s ok". You know what optimum, you should guarantee your delivery, have professional installers, and guarantee your service. It isn't our fault your technicians and untrained and unprofessional. I've never had this issue with RCN, who would send someone next day if smething was wrong, and NOT CHARGE YOU. Time Warner was able to do this stuff remotely. I guess I'll go with Verizon now read more

Lines are generally fast. First person I dealt with was real nice & the next person I dealt with was a sour individual. At least I didn't have to wait long. read more