Went for a simple upgrade, came out with a lot of changes to my plan and bill i did not authorize…read more I even very clearly said do not change my plan or touch anything on my account. I am now trying to fix all the problems the representative messed up. Hope corporate customer service is actually helpful when i call them and will be willing to fix this all for me.

Since my last review from 4/12/15. Im sorry to say things have really changed at this Verizon…read morestore. The person I used to deal with Sharom has left. There have been several others but this store can't seem to hire good reputable people who stay. The staff is always changing, and no one seems to be able to make a decision without getting on the phone and calling a manager. ( shouldn't the manager be at the store during regular business hours?) I came here to inquire about a new promotional plan I heard Verizon had. Free Talk, Text, and Data. I spoke to one of their representatives and I specifically told him I want to see if I can lower my monthly phone bill, and findout about their new free talk, text, data plan. My brother just got it on his plan and loved it and he was charged $85 per line for 4 lines that included tax.. I told the rep I don't hardly use data because I'm always on wifi,the rep agreed. The rep told me he could give me the FREE talk, text, and data plan for 5 dollars less then what I was paying. I figured it was good because now everything was unlimited and I would be saving a little more money. I asked about billing. My billing cycle is the 15th of every month. The rep told me my billing cycle wouldn't be until the 21st of each month and ignore any bills that came until then. Needless to say when I received my first bill it said I was past due because my billing cycle was still the 15th and the price was $125 and change not $96. I also had a cracked plastic protector which I paid around $40-50 dollars for when I got my new iPhone. I knew it had a lifetime warrantee. When I asked about replacing it he asked me my name, and the rep said I'm not in the system and that I didn't buy it from Verizon. Again, I knew I bought it from Verizon because I got it with my iPhone at the time of purchase from a corporate Verizon store in Succasunna. To make a long story short, I called customer service and they were extremely helpful. They were able to lower my bill, they found my name in their system and I was able to call and get a replacement for the plastic cover for $5.99 shipping. This guy at Verizon wanted me to spend another $40-50 on a new plastic protector. I'm very leery about returning to this Verizon store. I found out from a manager of another Verizon store that's some of the Verizon stores are independently franchised. A word to the wise, anytime you go to a dealer about your iPhone, tablet, Samsung phone , get everything in writing vs the rep showing you all the pricing on his tablet. These people are up there with car salesmen, a bunch of sharks!