It was hard to communicate but In the end, it was ok. The location is very small as well as no…read morechair inside. store close at 7pm at night. honestly, I don't recommend here.... :( customer service is not so good.

0 star experience at this location!. I've been a MetroPCS customer since 2014 and have dealt with…read moremany corporate and 3rd party authorized MetroPCS stores over the years with pretty good success. My dissatisfaction is with this specific store and is beyond a mere complaint, it's consumer fraud in my opinion. I purchased a phone at this location from Kiara, who has lied time after time making commitments which ended up being nothing but total fraud. I was told when porting a new number onto the new phone that I would not be double billed since I had just paid a month for the old phone and didn't want to be double billed during the port. That ended up being a total lie! She stated "Don't worry, you won't be double billed. Then 7 days later when I was billed for the two lines during the port she refused to respond to multiple emails with a written response. In fact, when I sent the 3rd email, I stated that if you don't respond to the specific issues in the email, I'll be filing a complaint with the NY Department of Consumer Protection, MetroPCS corporate and would also bring a lawsuit against the store and naming her her as a defendant. I never received a reply. When I called the store, which I did over a period of 2 months, the phone was never answered and the voice mail greeting was "This mailbox is full and cannot take any messages because the mailbox has not been setup" What business in this day and age operates like this?? When I brought this to the attention of MetroPCS, they confirmed that she was making false statements and asked me who owned the store which at the time I did not know. When attempts were made by my colleagues to visit the store, Kiara claimed she didn't know who the owner was, another total lie! Who doesn't know who their boss is? When attempts were made to take a picture of the business license as per New York Department of Consumer Affairs requires (A business license shall be displayed at the entrance or another conspicuous location where the licensed activities are performed) Kiara then turned to verbal and physical threats towards this individual who visited the store on my behalf. This was unprofessional and illegal. I now have a phone that I cannot obtain spare parts for nor obtain any tech support because of this stores refusal to provide what was asked for in multiple emails. I now have to take this matter to Senior management at Metro PCS, The New York Department of Consumer Affairs and Nord, the phone manufacturer for resolution. I strongly recommend that you deal with MetroPCS directly or through a corporate store in lieu of this place.

I wanted to assist a senior citizen in my neighborhood upgrade her service. After visiting the…read morestore and being advised to order an IPhone SE (similar to IPhone 6) and return to activate it, I did just that. I was assisted by Sarah who is extremely knowledgeable and patient. She patiently waited for my neighbor to locate her password and completed the activation of her service. I really appreciated her professionalism and wish more businesses could train others to develop this quality. Thanks again Sarah!!

I needed to add my parents to my cell phone service. I've had AT&T wireless since they were…read moreCingular. I went into the store with many questions, including "do you have a flip phone that won't end when 3g does?" And "what iPhone still has a physical home button?". Both of these requests came from parents as they wanted to step up their current cell phones but not be overwhelmed. Ron took the time to look up my account, verify that the plan I had was appropriate for what I was doing and then found me an iPhone SE and a AT&T Flip IV. After getting the numbers ported from 2 separate Verizon Wireless accounts, the phones were all set and ready to go in the briefest of time. Thank You Ron, Thank You AT&T.