Customer service was horrible. I went in to pick up a phone I ordered online. As I was talking to a rep about my pick up, another rep by the name of Krystal came over rudely saying I was talking too loud and that I had an attitude which I didn't. I even asked the other rep if she felt I was being rude and she said no. Krystal continued to talk over me while she was with another customer. I told her she was the one being rude and I would report her. I feel she was very unprofessional and that is not how I prefer to do business where I pay money. After returning with my husband who card I used to purchase a phone I was told to call customer service to cancel my previous order and I was transferred 3 times and they were confused as to why I was unable to pick up my phone. I asked if I add my husband to my account would he then be able to pick up the phone and was told by Krystal that I still would not be able to pick up my phone. Moments later another rep Nathaniel came over and said he would allow pick up if I added my husband name to my account. He said he would be with me in a moment. While waiting I spoke with other customers in the store about my 2 hour problem that hadn't been resolved. We both shared stories about similar situations and they expressed how they didn't understand the issue. While talking with them Krystal walked past and stated to stop talking about her in the store. I remained quiet and continued talking with the other customers. She then yelled across the store while dealing with another customer to look her in the face and talk about her. I said to her that I didn't want to look at her. My daughter asked why is she yelling in front of customers. Nathaniel came out and said not to say anything else to her and to deal with him. I advised him that she started yelling at me first. He left to speak with her then came over to me and said I had to leave the store and I can no longer return to their store. When I inquired about my phone I had already purchased and needed to pick up he said I will not be able to pick up the phone even though I already paid for it. Nathaniel gave us a card for the manager and said we had to contact the manager but cannot come back to the store. I have wasted 2 hours at this store and Krystle was rude and unprofessional. I will no longer do business at this place and will close my account. read more

Started service with y'all yesterday and your sales associate Corey was incredible answered all of our questions and hooked us up with two new devices and when out of his way to see if we qualified for any company discounts! Truly a great experience read more

came in a little more than an hour before close and needed a new phone line set up and drew was able to get us in and out in around 30 minutes and even got me new discount! read more

Whatever you do do not do business with Shaniqua. Her customer service skills are very poor and she is not willing to even try and work something out with customers. She gets involved in conversations with other representatives when it's not her business. Avoid this store at all cost. Go to a store that is corporate owned. This place is owned in operated by cellular. It's not worth your time they are very limited in what they can do. read more

Wow! That's all I can think to say! Let me explain. My mother went to this corporate AT&T location to upgrade 2 devices on her account in September of 2018. The representative talked her into adding an additional line and signing a 2 year contract for Direct TV in order to get one of the devices for free (iphone 8 plus). She was a little hesitant about switching TV providers, but the insistent representative, Zach, talked her into it. A month later, my mother notices that the second iphone isn't receiving the monthly credits that were promised. Customer service then assured her that it takes two months to receive the credits and she would see them on the next bill. Two more months go by and still no credits. We went to the store and spoke to the representative (who is a manager by the way) and he says he'll resolve the issue. Another couple weeks go by and we still aren't getting the promotional credits. After realizing that the store we purchased the devices from aren't going to fix the issue, we call again to customer service and we are assured AGAIN that a "ticket" has been submitted and that we'll have a resolution within 10 business days. Additional calls are made later which eventually lead us to the "LOYALTY" department. Their eventual resolution is to change our rate plan so that we save money monthly that's equivalent to the money we would've saved with the BOGO offer. I'm sorry but that's not the same thing. We can change our rate plan whenever we want. We're not trying to take advantage of anything...we just want what was promised to us. $800 worth of monthly credits for adding a line and signing up for Direct TV. This store and this company is just interested in the additional revenue from added voice lines and Direct TV activations. They'll promise you anything to get you to sign the agreement and then pretend that you're the one who made the mistake once you get your bill. This is an issue that the store should handle. Why are we wasting hours of our time to fix something that isn't our fault? I normally never write reviews but this is the type of situation where people need to be aware of the shady business practices going on at this location. Get everything in writing from AT&T before agreeing to anything. We'll be leaving AT&T as soon as these devices are paid off. read more